Wolford White Glove Service: A Legacy That Lives On
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When Jim Wolford, Larry Patterson, and John Dowdle founded Atomic Data in 2001, they weren’t setting out to build just another IT services company. They were creating a culture rooted in trust, empathy, and an unwavering commitment to the needs of the client.
Jim believed technology would always change, but what would truly set Atomic Data apart was how we cared for our clients and each other. That belief is still at the heart of our work today. You can see it in our daily interactions, our problem-solving approach, and our team’s willingness to go the extra mile. We call it White Glove Service.
Not Just a Differentiator—Part of Who We Are
Many companies talk about service as a competitive edge. At Atomic Data, White Glove Service runs deeper. It’s not just what we offer, it’s how we show up, and why we care.
It’s part of our heritage, embedded in our culture, and something we strive to deliver every single day. We don’t claim to be perfect. But this ideal challenges us to be better—with every every ticket, every call, and every conversation.
What White Glove IT Service Looks Like
White Glove IT Service at Atomic Data is less about what we do and more about how we do it. It shows up in ways both large and small, and always with care:
- Putting clients first in every situation
- Leading with professionalism and consistency
- Taking full ownership and documenting thoroughly
- Remaining calm and focused under pressure
- Listening with empathy and understanding client concerns
- Going beyond expectations, not just meeting them
- Exercising patience and attention to detail
- Taking pride in quality and standards
- Practicing accountability, as outlined in the Accountability Ladder
These actions are an extension of who we are as a company. They come naturally when we live our values.
Grounded in Our Core Values
White Glove Service isn’t a checklist. It’s the outcome of a team that lives by four key values:
Good Human
We lead with empathy, assume positive intent, and support one another to build a stronger, more connected team.
Curious Learner
We thrive on curiosity, seek continuous growth, and explore new solutions to better serve our clients.
Driven to Solve
When problems arise, we don’t pass them along. We take ownership, find solutions, and deliver results with determination and accountability.
Make a Difference
We uplift others, contribute to our communities, and take pride in creating meaningful impact—whether it’s mentoring, volunteering, or showing up for a teammate.
When these values are in action, White Glove Service happens naturally. Clients feel it, and our teams are proud of it.
Honoring the Legacy: The Wolford White Glove Award
To celebrate the spirit of service Jim Wolford championed, we created the Wolford White Glove Award. This annual recognition honors a teammate who goes above and beyond in client service, demonstrates creativity in solving problems, and shows consistent passion for their work.
PICTURED: In honor of late CEO Jim Wolford, this annual award recognizes those who provide exceptional client service, bring passion to their work, employ creative problem solving, and go above and beyond expectations.
Though only one person receives the award each year, these qualities shine across our team every day. A recent example says it all:
“Tony Konzal, Professional Services Engineer, is the absolute GOAT. Whether the request is big or small, he is always there to jump in, and handles stressful situations with ease. I am so grateful for his communication style, willingness to participate, and impressive patience. Tony is the definition of a team player that handles everything with white glove service.”
This is what we mean by White Glove Service—and it’s why we continue to invest in it as a part of who we are.
Ready for a Partner Who Cares as Much as You Do?
Whether you’re in financial services, healthcare, wealth management, construction, sports and entertainment, manufacturing, or the nonprofit sector, Atomic Data is ready to be your technology teammate. We work closely with organizations across industries to provide secure, scalable, and people-centered IT solutions.
We don’t just solve problems. We build trust, take responsibility, and show up with care.
Get in touch to learn how our people—and our values—can make a difference for your organization.