Atomic Data Careers

Careers

Are you interested in the most advanced enterprise technology systems out there? Do you consider yourself an IT expert, or maybe aspire to become one? Are you willing to work hard and feel rewarded from the work you do? If so, then Atomic Data wants to meet you. At Atomic Data, we’re constantly looking for new experts to join our diverse, dedicated and experienced team. Review our open positions and submit your resume today!
Current job openings at Atomic Data
DevOps Engineer

The DevOps Engineer is responsible for automating and building, monitoring, and management of the private cloud compute and infrastructure used every day by Atomic Data and their customers. This engineer is constantly looking to optimize systems and services for security, automation, and performance/availability, while ensuring solutions developed adhere and align to architecture standards. This individual is responsible for ensuring that technology systems and related procedures adhere to organizational values while enabling staff and partners.

The DevOps Engineer will also assist developer and infrastructure teams with technical issues in the initiation, planning, and execution phases of projects. These activities include the definition of needs, benefits, and technical strategy; research & development within the project life-cycle; technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions. This role will need to solve practical problems and deal with a variety of concrete or abstract variables in situations where only limited standardization exists. Must be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Essential duties and responsibilities:
  • Chef knowledge and cookbook design.
  • Plan, deploy, and maintain critical business applications in prod/non-prod environments.
  • Design and implement appropriate environments for those applications, engineer suitable release management procedures and provide production support.
  • Influence broader technology groups in adopting Cloud technologies, processes, and best practices
  • Drive improvements to processes and design enhancements to automation to continuously improve production environments.
  • Maintain and contribute to our knowledge base and documentation.
  • Provide leadership, technical support, user support, technical orientation, and technical education activities to project teams and staff.
  • Manage change requests between development, staging, and production environments.
  • Provision and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of automated processes.
  • Perform ongoing performance tuning, infrastructure upgrades, and resource optimization as required.
  • Provide Tier II support for incidents and requests from various constituencies. Investigate and troubleshoot issues.
  • Research, develop, and implement innovative and where possible automated approaches for system administration tasks.
  • Reasoning Skills
Qualifications:
  • Bachelor's degree or equivalent combination of education and experience in Engineering, Mathematics, or Computer Science and/ or 7 years of experience leading complex problems in engineering
  • Possess active certifications in the following: CCNP certification or higher knowledge of router and switches, CCNP Security certification preferred, and CCIE (or in-progress), VMWare, NetApp, F5/ Big IP, and Microsoft certifications are desirable
  • Exercise back up or archival software knowledge in NetApp replication and/or VMWare
  • Experience with configuration management software such as Ruby, Python, Chef, Linux, Windows, Kubernetes
  • Function in various operation system software including Windows Server 2012, 2016, CentOS and Linux
  • Expertise in database management system software including SQL and MySQL
  • Utilize a high degree of complex problem solving and convey technical information effectively
  • 24x7 operations experience required
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We’re a team of smart and dedicated hard-workers that take pride in exceeding our clients’ expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cell-phone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Software Solutions
Reports To:
Software Solutions Operations Manager & Software Solutions Architecture Manager
Career Path:
Infrastructure Engineer Level II

The Infrastructure Engineer is responsible for the operation, implementation, and maintenance of an existing service provider network. Duties will include network capacity planning and implementing ongoing network architecture improvements in a data center environment. Infrastructure Engineers work on a team performing both new customer activations, customer network architecture design and integration. This individual will have a strong ability to translate business requirements into technical requirements and anticipate end-to-end network infrastructure needs. Engineers work internally and externally with IT support team(s) and/or partners as part of an IT networking consultancy with client. This individual must possess high level knowledge in Cisco networking, Windows and Unix server administration, storage area networks and virtualization technologies. The Infrastructure Engineer level II serves as a support level for troubleshooting networking issues escalated from the Atomic Data NOC and other infrastructure engineers.

Essential duties and responsibilities:
  • Back up network data
  • Configure security settings or access permissions for groups or individuals
  • Analyze and report network security breaches or attempted breaches
  • Identify the causes of networking problems, using diagnostic testing software and equipment
  • Document network support activities
  • Configure wide area network (WAN) or local area network (LAN) routers or related equipment
  • Install network software, including security or firewall software
  • Troubleshoot network or connectivity problems for users or user groups
  • Provide telephone support related to networking or connectivity issues
  • Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure enough availability or speed, to identify network problems, or for disaster recovery purposes
  • Analyze network data to determine network usage, disk space availability, or server function
  • Perform routine maintenance or standard repairs to networking components or equipment
  • Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment
  • Install new hardware or software systems or components, ensuring integration with existing network systems
  • Test hardware using standard diagnostic testing equipment and procedures
  • Install or repair network cables, including fiber optic cables
  • Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification
  • Create or update technical documentation for network installations or changes to existing installations
  • Train users in procedures related to network applications software or related systems
  • Test repaired items to ensure proper operation
  • Install and configure wireless networking equipment
  • Maintain logs of network activity
  • Document help desk requests and resolutions
  • Research hardware or software products to meet technical networking or security needs
  • Create or revise user instructions, procedures, or manuals
  • Run monthly network reports
  • Serve as an escalation point for troubleshooting of complex networking related issues in a service provider environment
  • Design, configure, and install custom infrastructure solutions for Data Center customers
  • Operate and optimize existing Cisco networks with customer locations and the internet
  • Configure custom security policies in existing Cisco ASA series firewalls to support customer VPNs and protect customer servers, in both stand alone and shared environments
  • Configure MPLS services in existing MPLS backbone to interconnect customer locations with Data Center resources
  • Configure customer facing network ports on existing Cisco network including: T1, Multilink PPP T1, T3, Metro Ethernet, Ethernet; provide onsite support for testing and day one go-live
  • Provide internal level 2 support of EIGRP and BGP routing
  • Provide internal level 2 support of layer 2 switching
  • Provide advanced technical direction and leadership to other network administrators/engineers through the planning and implementation processes
  • Ensures availability for rotating on call schedule
  • Attends to obligations and supports other company initiatives as directed
Qualifications:
  • Bachelor's degree or equivalent combination of education and experience in Engineering, Mathematics, or Computer Science
  • CCNP certification or higher knowledge
  • Advanced knowledge with 5+ years’ experience in a high-performance infrastructure engineering environment with direct support and network services engineering responsibilities
  • Hands-on experience with the following: Cisco firewalls, switches, and routers
  • Knowledge of Low Voltage wiring standards preferred
  • Proven experience with service provider protocols such as BGP, EIGRP, and MLPS
  • 24x7 operations experience required
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We’re a team of smart and dedicated hard-workers that take pride in exceeding our clients’ expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cell-phone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Infrastructure Engineering
Reports To:
Director of Infrastructure Engineering
Career Path:
Infrastructure Engineer Level III
Infrastructure Engineer Level III

The Infrastructure Engineer is responsible for the operation, implementation, and maintenance of an existing service provider network. Duties will include network capacity planning and implementing ongoing network architecture improvements in a data center environment. Infrastructure Engineers work on a team performing both new customer activations, customer network architecture design and integration. This individual will have a strong ability to translate business requirements into technical requirements and anticipate end-to-end network infrastructure needs. Engineers work internally and externally with IT support team(s) and/or partners as part of an IT networking consultancy with client. This individual must possess high level knowledge in Cisco networking, Windows and Unix server administration, storage area networks, and virtualization technologies. The Infrastructure Engineer level III serves as a support level for troubleshooting networking issues escalated from the Atomic Data NOC and infrastructure engineers.

Essential duties and responsibilities:
  • Back up network data
  • Configure security settings or access permissions for groups or individuals
  • Analyze and report network security breaches or attempted breaches
  • Identify the causes of networking problems, using diagnostic testing software and equipment
  • Document network support activities
  • Configure wide area network (WAN) or local area network (LAN) routers or related equipment
  • Install network software, including security or firewall software
  • Troubleshoot network or connectivity problems for users or user groups
  • Provide telephone support related to networking or connectivity issues
  • Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure enough availability or speed, to identify network problems, or for disaster recovery purposes
  • Analyze network data to determine network usage, disk space availability, or server function
  • Perform routine maintenance or standard repairs to networking components or equipment
  • Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment
  • Install new hardware or software systems or components, ensuring integration with existing network systems
  • Test hardware using standard diagnostic testing equipment and procedures
  • Install or repair network cables, including fiber optic cables
  • Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification
  • Create or update technical documentation for network installations or changes to existing installations
  • Train users in procedures related to network applications software or related systems
  • Test repaired items to ensure proper operation
  • Install and configure wireless networking equipment
  • Maintain logs of network activity
  • Document help desk requests and resolutions
  • Research hardware or software products to meet technical networking or security needs
  • Create or revise user instructions, procedures, or manuals
  • Run monthly network reports
  • Serve as an escalation point for troubleshooting of complex networking related issues in a service provider environment
  • Design, configure, and install custom infrastructure solutions for Data Center and network customers
  • Design, operate, and optimize existing Cisco network interconnecting multiple Data Centers with customer locations and the Internet
  • Design and implement custom security policies on new Cisco ASA series firewalls in multi-context mode to support customer VPNs, protect customer servers, and provide dynamic failover in both stand alone and shared environments
  • Design and implement MPLS services in to expand existing MPLS backbone and interconnect customer locations with Data Center resources
  • Configure customer facing network ports on new Cisco network equipment including: T1, Multilink PPP T1, T3, Metro Ethernet, Ethernet; provide onsite support for testing and day one go-live
  • Deploy and perform advanced maintenance on Cisco routers, switches, and firewalls
  • Provide internal level 3 support of EIGRP, BGP, and OSPF routing
  • Provide internal level 3 support of layer 2 switching
  • Troubleshoot and implement copper and fiber interconnections in a datacenter environment
  • Provide internal level 3 support of leaf-spine architecture
  • Provide advanced technical direction and leadership to the level I/II network administrators/engineers through the planning and implementation processes
  • Ensures availability for rotating on call schedule
  • Design and train on general datacenter/network operations for SOC-compliant facilities
  • Maintains network capacity and availability
  • Attends to obligations and supports other company initiatives as directed
Qualifications:
  • Bachelor's degree or equivalent combination of education and experience in Engineering, Mathematics, or Computer Science
  • CCNP certification or higher knowledge of router and switches
  • CCNP Security certification preferred
  • CCIE (or in-progress)
  • Advanced knowledge with 10+ years’ experience in a high-performance infrastructure engineering environment with direct support and network services engineering responsibilities
  • Hands-on experience with the following: Cisco ASA Firewalls and Cisco X-series ASA Firewalls with Firepower services, 2960/2960S/2960X/2960XR Cisco Switches, 3560/3750/3650/3850 Stack Cisco Switches, 720x/2900/3900/4400 ISR Series Cisco Routers, 7600/6500 Series Cisco Chassis Route Switches, and Nexus 5k/3k/9k Series Switches.
  • Proven experience with service provider protocols such as: BGP, EIGRP, and MPLS
  • Knowledge of Low Voltage wiring standards including both copper and fiber
  • Knowledge of power & cooling implementation in a datacenter environment
  • 24x7 operations experience required
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We’re a team of smart and dedicated hard-workers that take pride in exceeding our clients’ expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cell-phone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Infrastructure Engineering
Reports To:
Director of Infrastructure Engineering
Career Path:
Infrastructure Architect
Marketing Associate

Atomic Data is leading the way to making technology safe, simple, and smart and also by creating an extraordinary working environment for professionals who are serious about investing in their careers. We are looking for a highly motivated marketing associate who is looking for an opportunity to kick start their career. This new position will be responsible for content strategy, content creation, social media management as well as basic design and creative work. A writing background, experience working with a CMS (WordPress specifically), and with Adobe design suites is highly preferred.

The ideal candidate will be organized, self-motivated, outgoing, creative, and disciplined enough to work on a wide array of multiple projects simultaneously. A strong understanding of media, advertising, promotion, and strategic B2B marketing is essential as is a strong sense of curiosity and facility with communication. Two years of experience in a marketing associate or comparable role is required, while experience in the technology industry is preferred.

The marketing associate will report to the European-based Communications Manager, so must also be able to work independently and proactively within a small-team environment.

Essential duties and responsibilities:
  • Collaborate with Atomic Data’s leadership and other departments to gather information on content topics for development
  • Create and maintain a company-wide content calendar, focused on supporting engagement and interaction with prospects, clients, employees, communities, and other constituents of the Atomic Data business
  • Participate in the development of whitepapers, articles, and other specific forms of content
  • Develop and maintain a deep understanding of Atomic Data’s products and services
  • Collaborate in the research, development, design, and assembly of presentations and proposals supporting the sales and business development associates
  • Research and write technical copy for internal and external communications including proposals, slideshows, collateral, newsletters, ad campaigns, and much more
  • Assist in management of the Atomic Data corporate website, ensuring it is current and that the content and the content strategy is performing optimally
  • Assist in the management of the company’s social media calendar, ensuring that Atomic Data’s brand is visible and supported strategically through the selected platforms (LinkedIn, Twitter, Facebook, Instagram)
  • Ensure adherence to brand guidelines and the positioning of the firm through the channels defined
  • Analyze web site, social media and content performance and provide recommendations on how to improve
  • Participate in company events, supporting client opportunities and community engagement
  • Provide design support for the Marketing team utilizing the Adobe suite to develop, edit and update collateral materials, advertisements and other graphic elements as needed
  • Attend and support marketing field events such as conferences, trade shows, and special events
  • Provide administrative support to the Communications Manager as directed
Qualifications:
  • Bachelor’s degree in marketing, business, journalism, writing, or communications preferred
  • 2 years previous experience as a marketing associate, marketing assistant, or related position
  • Significant experience with writing, editing, content creation/management, and a strong familiarity with digital tools
  • Superior computer skills, including Microsoft Office suite, CMS (WordPress preferred) and a professional understanding of social media strategy and platforms
  • Intermediate to advanced skill level with Adobe InDesign, Adobe Photoshop, and/or Adobe Illustrator preferred
  • Experience with email marketing platforms such as MailChimp preferred
  • Technology industry experience preferred
  • Up to date on latest industry trends; able to articulate trends and potential clearly and confidently
  • Able to analyze problems and strategize for better solutions
  • Excellent verbal and written communication skills and high degree of comfort in engaging and working with staff of all levels, including the CEO and our clients
  • In-depth understanding of industry and its position in the market
  • Exceptional communication and presentation skills
  • Possess an eagerness to learn and grow skillsets
  • Must be punctual, organized, and professional
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We’re a team of smart and dedicated hard-workers that take pride in exceeding our clients’ expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cell-phone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Communication
Reports To:
Communications Manager
Career Path:
Marketing Coordinator
Manager of Product Operations

The Manager of Product Operations is responsible for developing, leading, and motivating a team of Product Operations Engineers to deliver excellent technical/non-technical support with outstanding customer service, satisfaction, and timeliness within the organization’s budget. This position has frequent contact with customers, direct reports, peers, and independent vendors.

Essential duties and responsibilities:
  • Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines
  • Meet with department heads, managers, supervisors, vendors, and others to solicit cooperation and resolve problems
  • Review project plans to plan and coordinate project activity
  • Assign and review the work of Product Operations Engineers
  • Provide users with escalation support for product related problems
  • Recruit, hire, train and supervise staff, or participate in staffing decisions
  • Stay abreast of advances in technology
  • Consult with users, management, vendors and technicians to assess network needs
  • Evaluate the organization’s technology use, needs, and recommend improvements including hardware and software upgrades related to Atomic Data’s hosted products
  • Review and approve all internal change requests prior to their implementation
  • Prepare and review operational reports or project progress requirements
  • Manage capacity and availability of internal resources
  • Manage capacity of hosted products and forecast product expansion needs
  • Oversee the Atomic Data’s hosted products ensuring accurate and timely technical support and problem resolution is delivered with excellence to the Atomic Data customers; internal and external.
  • Ensure staff is trained and developed to meet the goals and needs of the department; establish a collaborative team environment and provide constructive feedback on a regular basis. Supports and encourages cross training, on-going education, and opportunities that enhance employee’s growth.
  • Prepare performance evaluations for direct reports; monitor and evaluate performance standards (i.e. productivity, accuracy, and attendance), coach and counsel staff as appropriate.
  • Provide technical updates to managers and customers doing implementation and troubleshooting processes.
  • Collaborate with other department leaders to ensure cross functional knowledge amongst the teams
Qualifications:
  • AA Degree required; Bachelor’s Degree preferred; or related field experience
  • Minimum five (5) years’ experience in a technical, software or product environment; to include a minimum of two (2) years supervisory experience required
  • Familiarity with hosted products including DNS, Web Hosting, Email Services, Monitoring Services, Server Patching, AV products and private cloud hosting.
  • Thorough knowledge of operations to include IT best practices (ITIL methodologies), industry trends and customer service; experience implementing methodologies to improve first call resolution, manage customer perceptions, and build strong internal relationships
  • Extensive experience supporting datacenters, networks, servers, workstations, and applications
  • Excellent leadership skills and experience managing multidisciplinary, high-performance teams, developing and implementing new technology and processes; experience with meeting Service Level Agreements
  • Superb communication and interpersonal skills; able to work with customers at all levels and develop effective solutions to diverse and complex business problems
  • Provide successful development and implementation of new technology and processes
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We’re a team of smart and dedicated hard-workers that take pride in exceeding our clients’ expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cell-phone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Product Operations
Reports To:
Director of Architecture & Professional Services
Career Path:
On-Site Engineer

The On-Site Engineer is expected to configure, support, and maintain infrastructures related to Microsoft Server architectures. Solves complex technical issues involving the performance and status of servers and performs initial diagnostics and resolves the user’s operational problems during the first point of contact. Ideal candidates will possess hands-on experience supporting all levels of local and remote users in small to mid-sized companies that employ a wide variety of software, hardware, and peripheral equipment. Team members are self-motivated and able to work with minimal supervision.

Essential duties and responsibilities:
  • Serve as the 2nd Level escalation point for troubleshooting of server related issues in a Microsoft Server environment
  • Configure custom infrastructure solutions for Data Center customers
  • Operate and optimize existing Microsoft Applications
  • Provide technical updates to managers and customers during implementation and troubleshooting processes via various sorts of documentation
  • Understand and deliver on ticket escalation expectations
  • Own the responsibility of your tickets by ensuring statuses are kept current, documentation is clear, and issues are resolved
  • Solid ability to communicate effectively with both technical staff and end users; by providing exceptional client service skills
  • Operate as an escalation point for Help Desk/NOC team and able to provide support and resolution for Level I and Level II trouble tickets
  • Ability to travel to customer or other Atomic sites; must own a reliable vehicle
  • Must have a proven ability to determine workable solutions to complex problems in a timely manner
Qualifications:
  • Advanced and proven experience achieving and maintaining 99.99% availability of networks and network services
  • Knowledge of principles and processes for providing customer and personal services
  • Advanced skills and understanding of Microsoft Windows Server 2008/2008R2/2012/2012R2/2016 and desktop operating systems
  • Advanced skills and understanding in Microsoft SQL server, Microsoft IIS, patch management, and supporting .NET applications
  • Intermediate skills with Microsoft Exchange 2010/2013/2016
  • Intermediate skills in MS Active Directory, core infrastructure services (DNS, DHCP, SMTP, etc.) and automation and scripting (Powershell)
  • Basic skills in Splunk enterprise management system software
  • Flexibility to support 24/7 operations
  • Ability to think independently, solve complex technical issues, and willingness to work in a team environment
  • Must possess the ability to identify, organize, and document many tasks at one time
  • Reliable transportation to/from client sites
  • Experience managing projects using Autotask software desirable
  • Microsoft Certified Solutions Expert (MCSE) certification preferred
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We’re a team of smart and dedicated hard-workers that take pride in exceeding our clients’ expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cell-phone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
On-Site Services
Reports To:
On-Site Supervisor
Career Path:
Lead On-Site Engineer
Solutions Consultant

The Solutions Consultant is responsible for achieving the revenue quotas for their business unit. This person will handle all aspects of business development and facilitate the handoff of customers to the Implementation team. In addition, the Solutions Consultant will be responsible for collaborating with other business units within the organization to deliver exceptional customer solutions and maximizing revenue for the company. This position is client facing and interacts with prospects, clients, and internal personnel regularly.

Essential duties and responsibilities:
  • Identify prospective customers using business directories, leads from existing clients, participation in organizations, or trade show or conference attendance
  • Contact new or existing customers to discuss how specific products or services can meet their needs
  • Effectively communicate the need and overall goal of your customers to the operations team to maximize the effective delivery of the client solution
  • Conduct (50-100 per week) daily outbound calls
  • Maintain a deep understanding of customer’s current requirements and anticipate future needs
  • Offer solutions that are appropriate for the customer need
  • Meet or exceed new business revenue goals on a monthly and quarterly basis
  • Provide an accurate sales forecast
  • Demonstrate a degree of technical knowledge to gain the confidence of the client prospect
  • Demonstrate an understanding of the customer’s use of products/services
  • Prepare and submit sales contracts for orders
  • Visit establishments to evaluate needs or to promote product or service sales
  • Prepare sales presentations or proposals to explain product specifications or applications
  • Collaborate with colleagues to exchange information, such as selling strategies or marketing information
Qualifications:
  • Possess 5+ years of B-to-B sales experience – Information Technology industry desired
  • Dale Carnegie Sales training is a plus
  • Ability and willingness to travel to prospects and client sites as needed
  • Demonstrated sales, presentation and strong negotiation skills
  • Exceptional problem-solving skills and the ability to influence others
  • Highly organized, with strong self-management and the ability to thrive in an entrepreneurial environment
  • Highly motivated, self-disciplined and focused on achieving results
  • A high degree of flexibility, with the desire and ability for continuous learning
  • Proficient in Microsoft Office Suite and other related applications/tools
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We’re a team of smart and dedicated hard-workers that take pride in exceeding our clients’ expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cell-phone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Outside Sales
Reports To:
Director of Outside Sales
Career Path:
-
Service Desk Technician Level I

Service Desk team members are responsible for providing resolutions to external and internal customers through expert problem identification, analysis, and appropriate troubleshooting. Team members receive trouble tickets via email, ticketing system, or telephone, and are responsive and effective in creating tickets, resolving tickets and/or coordinating escalation for resolution. Team members possess the ability to communicate effectively with both technical staff and end users; by providing exceptional client service skills. Service Desk team members are self-motivated and able to work with minimal supervision.

Essential duties and responsibilities:
  • Understand and deliver on ticket escalation expectations
  • Own the responsibility of your tickets by ensuring statuses are kept current, documentation is clear, and issues are resolved. Tickets must be updated in real time as events and actions occur
  • Solid ability to communicate effectively with both technical staff and end users; by providing exceptional client service skills
  • Attends to obligations and supports other company initiatives as directed
  • Reporting progress to clients and notifying them of resolutions through various sorts of documentation
  • Take incoming calls, tickets and emails and provide excellent service to clients
  • Create tickets for all client interactions
  • Create new documentation for Service Desk use
Qualifications:
  • 1-3 years of helpdesk/desktop support and/or Customer Service experience in a professional environment
  • Associates degree in Computer Science or equivalent work experience
  • Willingness to work flexible schedules and support a 24X7 operations
  • Requires strong problem solving, time management, flexibility, and communication skills
  • Must have the ability to multi-task, organize and document many tasks at one time
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We’re a team of smart and dedicated hard-workers that take pride in exceeding our clients’ expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cell-phone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Service Desk
Reports To:
Service Desk Manager
Career Path:
Service Desk Level II
Software Engineer Level II

Software Engineer Level II must have an understanding of the basic fundamentals and principles of software development including analyzing, designing, developing, troubleshooting and debugging software programs.

Essential duties and responsibilities:
  • Review customer requirements and architecture documents to provide estimates of work.
  • Support, troubleshoot and resolve issues with existing software applications.
  • Assist with creation and execution of test plans and test scripts for the software team against software applications and documented results.
  • Identify and escalate problems to senior team members in a timely manner.
  • Work collaboratively with a team.
  • Architect, design, and develop custom web interface systems and various other application components.
  • Gain an understanding of the business. Keep abreast of new technology systems, methods and platforms.
  • Solid ability to communicate effectively with both technical and non-technical staff and end users.
  • Must own a vehicle to travel to customer or other Atomic Data sites.
  • Must have a proven ability to determine workable solutions to complex problems in a timely manner.
  • Coordinate small projects and initiatives under the direction of department management.
  • Attend to obligations and support of other company initiatives as directed.
  • Provide architecture and design review for Software Engineer, Level III.
  • Provide mentorship and leadership for Software Engineer, Level I.
Qualifications:
  • Bachelor's degree or equivalent combination of education and work experience
  • 3+ years of software application and/or web development experience – Full life cycle preferred
  • SQL Server
  • MySQL
  • C#, Python, TypeScript
  • JavaScript, jQuery, CSS
  • ASP.NET and .NET Core
  • SSRS and SSIS experience
  • Web and client application development
  • SharePoint development and/or administration a plus, but not required
  • Strong organization skills to prioritize work, balance and lead complex projects
  • Ability to think independently, solve complex technical issues and willingness to work in a team environment
  • Must meet performance standards including attendance and punctuality
  • Must have the ability to multi-task, organize and document many tasks at one time
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We’re a team of smart and dedicated hard-workers that take pride in exceeding our clients’ expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cell-phone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Software Solutions
Reports To:
Software Solutions Operations Manager & Software Solutions Architecture Manager
Career Path:
Software Engineer Level III
Systems Engineer Level II

The Systems Engineer Level II will design and develop solutions to complex applications problems, systems administration issues, or network concerns. An individual in this position performs systems management and integration functions. This position is the final escalation point for internal and customer deployed application environments. The ideal candidate is skilled in performing high-level root-cause analysis for service interruption recovery and creating preventive measures while interfacing with clients and internal personnel as needed.

Essential duties and responsibilities:
  • Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components
  • Monitor system operation to detect potential problems
  • Provide customers or installation teams guidelines for implementing secure systems
  • Configure servers to meet functional specifications
  • Direct the installation of operating systems, network or application software, or computer or network hardware
  • Perform ongoing hardware and software maintenance operations, including installing or upgrading hardware or software
  • Direct the installation of operating systems, network or application software, or computer or network hardware
  • Coordinate project activities with other personnel or departments
  • Recommend changes to improve computer or information systems
Qualifications:
  • Bachelor's degree or equivalent combination of education and 5+ years of experience in Engineering, Mathematics, or Computer Science, experience working in MSP environment a plus
  • In-depth understanding of cloud computing, database and application server, backup and recovery needs, development of deployment scripts using SVN and release methodologies
  • Proven working experience in installing, configuring, and troubleshooting within Linux and/ or Windows server environment
  • Experience with at least one RDMS, such as: MySQL and MSSQL highly desired
  • Proven experience in automation using VMware vSphere virtual server systems
  • Demonstrated experience in virtualization using VMWare
  • Proficiency in script development using Python, PowerShell, or .NET
  • Documented experience with at least one SAN vendor technology like NetApp highly desired
  • Extensive configuration experience with load balancer hardware and software such as F5, BigIP
  • Hands-on use of tools like Splunk or Nagios
  • Anticipate needs and comfortable making recommendations to improve performance and operational availability
  • Proven track record of achieving and maintaining 99.999% availability of networks and network service
  • Willingness to ability to travel on-site to clients as needed
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We’re a team of smart and dedicated hard-workers that take pride in exceeding our clients’ expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cell-phone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Professional Services
Reports To:
Director of Professional Services
Career Path:
Systems Engineer Level III
Systems Engineer Level II - San Diego

The Systems Engineer Level II will design and develop solutions to complex applications problems, systems administration issues, or network concerns. An individual in this position performs systems management and integration functions. This position is the final escalation point for internal and customer deployed application environments. The ideal candidate is skilled in performing high-level root-cause analysis for service interruption recovery and creating preventive measures while interfacing with clients and internal personnel as needed.

Essential duties and responsibilities:
  • Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components
  • Monitor system operation to detect potential problems
  • Provide customers or installation teams guidelines for implementing secure systems
  • Configure servers to meet functional specifications
  • Direct the installation of operating systems, network or application software, or computer or network hardware
  • Perform ongoing hardware and software maintenance operations, including installing or upgrading hardware or software
  • Direct the installation of operating systems, network or application software, or computer or network hardware
  • Coordinate project activities with other personnel or departments
  • Recommend changes to improve computer or information systems
Qualifications:
  • Bachelor's degree or equivalent combination of education and 5+ years of experience in Engineering, Mathematics, or Computer Science, experience working in MSP environment a plus
  • In-depth understanding of cloud computing, database and application server, backup and recovery needs, development of deployment scripts using SVN and release methodologies
  • Proven working experience in installing, configuring, and troubleshooting within Linux and/ or Windows server environment
  • Experience with at least one RDMS, such as: MySQL and MSSQL highly desired
  • Proven experience in automation using VMware vSphere virtual server systems
  • Demonstrated experience in virtualization using VMWare
  • Proficiency in script development using Python, PowerShell, or .NET
  • Documented experience with at least one SAN vendor technology like NetApp highly desired
  • Extensive configuration experience with load balancer hardware and software such as F5, BigIP
  • Hands-on use of tools like Splunk or Nagios
  • Anticipate needs and comfortable making recommendations to improve performance and operational availability
  • Proven track record of achieving and maintaining 99.999% availability of networks and network service
  • Willingness to ability to travel on-site to clients as needed
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We’re a team of smart and dedicated hard-workers that take pride in exceeding our clients’ expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cell-phone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Professional Services
Reports To:
Director of Professional Services
Career Path:
Systems Engineer Level III