Atomic Data Careers

Careers

Are you interested in the most advanced enterprise technology systems out there? Do you consider yourself an IT expert, or maybe aspire to become one? Are you willing to work hard and feel rewarded from the work you do? If so, then Atomic Data wants to meet you. At Atomic Data, we’re constantly looking for new experts to join our diverse, dedicated and experienced team. Review our open positions and submit your resume today!
Current job openings at Atomic Data
Account Coordinator

The Account Coordinator is responsible for working with the Account Management team to ensure clients are receiving timely and accurate data in the form of monthly reports. The Account Coordinator is expected to prepare, execute, and track recurring reports according to strict guidelines and time constraints. This position is both customer-facing and internal. The Account Coordinator is responsible for producing recurring reports available for key clients of the organization, providing exceptional service, and assuring outstanding results.

Essential duties and responsibilities:
  • Assist with creation and management of projects to support ongoing client activities
  • Track completion of scheduled report documentation by the Account Management department
  • Work with Sales and Engineering department to aid in the gathering of client specific information needed by Account Managers
  • Support Account Managers in the resolution of client issues
  • Work to establish a positive working relationship with management team of clients
  • Conduct reoccurring scheduled meetings with clients
Qualifications:
  • BA or BS degree in related field or equivalent work experience preferred
  • Advanced skills in Microsoft Office applications, specifically Word, Excel, Visio and Outlook
  • Exceptional problem-solving skills and the ability to influence others
  • Highly organized, with strong self-management and the ability to thrive in a fast-paced environment
  • Speak clearly and communicate effectively both written and verbally
  • Work amidst continuous interruptions and changing priorities with results focus
  • Anticipate future needs of the organization and pursue related learning
  • A passion for technology and adaptable to new technologies
  • Proven record of coordinating process and procedure dynamics
  • All Atomic Data employees must be fully vaccinated against COVID-19 prior to their first day. Atomic Data provides reasonable accommodations, absent undue hardship, to those having sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Client Engagement
Reports To:
Manager of Client Engagement
Career Path:
Client Support Specialist I

The Client Support Specialist I is the first point of contact for our clients. They are responsible for providing resolutions to external and internal customers through expert problem identification, analysis, and appropriate troubleshooting. Specialists receive requests via email, ticketing system, or telephone, they are responsive and effective in addressing, resolving and/or coordinating escalation to resolve client requests. An ideal candidate is self-motivated, can work with minimal supervision, possesses exceptional client service skills, and can communicate effectively with both technical staff and end users. This position primarily functions in-office.

Essential duties and responsibilities:
  • Handle incoming calls, tickets and emails and provide excellent customer service to clients
  • Create tickets for all client interactions
  • Maintain an organized and effective workflow for tickets by ensuring statuses are kept current, documentation is clear, and issues are resolved
  • Reporting progress to clients and notifying them of resolutions through various sorts of documentation
  • Communicate effectively with both technical staff and end users
  • Attend to obligations and support other company initiatives as directed
  • Understand and deliver on ticket escalation expectations
  • Create new technical documentation for Client Support use
Qualifications:
  • Interpersonal skills and ability to contribute to a positive work environment.
  • Attention to detail
  • Ability to be adaptable and to work collaboratively on a team
  • Help desk and/or Customer Service experience in a professional environment (preferred)
  • Associates degree in Computer Science or equivalent work experience (preferred)
  • Willingness to work flexible schedules
  • Strong problem solving, time management and communication skills
  • Ability to multi-task, organize and document many tasks at one time
  • Must meet performance standards including attendance and punctuality
  • All employees must be fully vaccinated against COVID-19 prior to their first day. Our company provides reasonable accommodations, absent undue hardship, to those having sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Client Support
Reports To:
Client Support Manager
Career Path:
Client Support Specialist II
Customer Support Representative

The Customer Support Representative will work to sell products, services, and technology solutions to businesses or groups of individuals. This position is also responsible for producing reports for un-managed clients of the organization, providing exceptional customer service, and assuring outstanding results. An individual in this position is expected understand the organization’s products and services and be able to quote them appropriately to customers. This role is both customer-facing and internal. The ideal candidate for this position possesses excellent customer service skills and a high level of attention to detail.

Essential duties and responsibilities:
  • Assist outside sales in generating revenue to meet sales budget goals
  • Contact existing un-managed customers to demonstrate products, explain product features, and solicit orders
  • Recommend products to customers, based on customers' needs and interests
  • Answer customers' questions about products, prices, availability, product uses, and credit terms
  • Estimate or quote prices, credit or contract terms, warranties, and delivery dates
  • Prepare estimates and bids that meet specific customer needs
  • Perform administrative duties, such as preparing sales budgets and reports, keeping sales records and filing expense account reports
  • Negotiate details of payments
  • Manage all active client purchasing for accounts receivable and equipment orders
  • Assist with creation and management of projects to support ongoing client activities
  • Work with Sales and Engineering department to aid in the gathering of client specific information needed
  • Prepare and run requested client reports
  • Work to establish a positive working relationship with management team of clients
  • Conduct scheduled meetings with clients
Qualifications:
  • BA or BS degree in related field or equivalent work experience preferred
  • Advanced skills in Microsoft Office applications, specifically Word, Excel, Visio and Outlook
  • Exceptional problem-solving skills and the ability to influence others
  • Highly organized, with strong self-management and the ability to thrive in a fast-paced environment
  • Speak clearly and communicate effectively both written and verbally
  • Work amidst continuous interruptions and changing priorities with results focus
  • Anticipate future needs of the organization and pursue related learning
  • A passion for technology and adaptable to new technologies
  • Proven record of coordinating process and procedure dynamics
  • Experience with CRM and enterprise system management software, such as Autotask is a plus
  • Exceptional prospecting, networking, and presentation skills
  • Excellent communication (written and oral), negotiation, problem-solving and decision-making skills
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Inside Sales
Reports To:
Director of Inside Sales
Career Path:
Software Engineer II

Software Engineer Level II must have an understanding of the basic fundamentals and principles of software development including analyzing, designing, developing, troubleshooting and debugging software programs. Additionally, gaining experience with the entire software development lifecycle including; architecture & design, development, testing, release, and troubleshooting is required.

Individuals in this role are able and willing to interact directly with customers of all sizes as well as Atomic Data peers and members of other teams. Successful resources are self-motivated and able to work with minimal supervision.

Essential duties and responsibilities:
  • Review customer requirements and architecture documents to provide estimates of work.
  • Support, troubleshoot and resolve issues with existing software applications.
  • Assist with creation and execution of test plans and test scripts for the software team against software applications and documented results.
  • Identify and escalate problems to senior team members in a timely manner.
  • Work collaboratively with a team.
  • Architect, design, and develop custom web interface systems and various other application components.
  • Gain an understanding of the business. Keep abreast of new technology systems, methods and platforms.
  • Solid ability to communicate effectively with both technical and non-technical staff and end users.
  • Must own a vehicle to travel to customer or other Atomic Data sites.
  • Must have a proven ability to determine workable solutions to complex problems in a timely manner.
  • Coordinate small projects and initiatives under the direction of department management.
  • Attend to obligations and support of other company initiatives as directed.
  • Provide architecture and design review for Software Engineer, Level III.
  • Provide mentorship and leadership for Software Engineer, Level I.
Qualifications:
  • Bachelor's degree or equivalent combination of education and work experience
  • 3+ years of software application and/or web development experience – Full life cycle preferred
  • SQL Server
  • MySQL
  • C#, Python, TypeScript
  • JavaScript, jQuery, CSS
  • ASP.NET and .NET Core
  • SSRS and SSIS experience
  • Web and client application development
  • SharePoint development and/or administration a plus, but not required
  • Strong organization skills to prioritize work, balance and lead complex projects
  • Ability to think independently, solve complex technical issues and willingness to work in a team environment
  • Must meet performance standards including attendance and punctuality
  • Must have the ability to multi-task, organize and document many tasks at one time
  • All Atomic Data employees must be fully vaccinated against COVID-19 prior to their first day. Atomic Data provides reasonable accommodations, absent undue hardship, to those having sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated.
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Software Development
Reports To:
Software Solutions Operations Manager & Software Solutions Architecture Manager
Career Path:
Software Engineer III
Software Engineer II - Cincinnati

Software Engineer Level II must have an understanding of the basic fundamentals and principles of software development including analyzing, designing, developing, troubleshooting and debugging software programs. Additionally, gaining experience with the entire software development lifecycle including; architecture & design, development, testing, release, and troubleshooting is required.

Individuals in this role are able and willing to interact directly with customers of all sizes as well as Atomic Data peers and members of other teams. Successful resources are self-motivated and able to work with minimal supervision.

Essential duties and responsibilities:
  • Review customer requirements and architecture documents to provide estimates of work.
  • Support, troubleshoot and resolve issues with existing software applications.
  • Assist with creation and execution of test plans and test scripts for the software team against software applications and documented results.
  • Identify and escalate problems to senior team members in a timely manner.
  • Work collaboratively with a team.
  • Architect, design, and develop custom web interface systems and various other application components.
  • Gain an understanding of the business. Keep abreast of new technology systems, methods and platforms.
  • Solid ability to communicate effectively with both technical and non-technical staff and end users.
  • Must own a vehicle to travel to customer or other Atomic Data sites.
  • Must have a proven ability to determine workable solutions to complex problems in a timely manner.
  • Coordinate small projects and initiatives under the direction of department management.
  • Attend to obligations and support of other company initiatives as directed.
  • Provide architecture and design review for Software Engineer, Level III.
  • Provide mentorship and leadership for Software Engineer, Level I.
Qualifications:
  • Bachelor's degree or equivalent combination of education and work experience
  • 5+ years of software application and/or web development experience – Full life cycle preferred
  • SQL Server
  • MySQL
  • C#, Python, TypeScript
  • JavaScript, jQuery, CSS
  • ASP.NET and .NET Core
  • SSRS and SSIS experience
  • Web and client application development
  • SharePoint development and/or administration a plus, but not required
  • Strong organization skills to prioritize work, balance and lead complex projects
  • Ability to think independently, solve complex technical issues and willingness to work in a team environment
  • Must meet performance standards including attendance and punctuality
  • Must have the ability to multi-task, organize and document many tasks at one time
  • All Atomic Data employees must be fully vaccinated against COVID-19 prior to their first day. Atomic Data provides reasonable accommodations, absent undue hardship, to those having sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated.
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Software Development
Reports To:
Software Solutions Operations Manager & Software Solutions Architecture Manager
Career Path:
Software Engineer III
Solutions Consultant

The Solutions Consultant is responsible for achieving the revenue quotas for their business unit. This person will handle all aspects of business development and facilitate the handoff of customers to the Implementation team. In addition, the Solutions Consultant will be responsible for collaborating with other business units within the organization to deliver exceptional customer solutions and maximizing revenue for the company. This position is client facing and interacts with prospects, clients, and internal personnel regularly.

Essential duties and responsibilities:
  • Identify prospective customers using business directories, leads from existing clients, participation in organizations, or trade show or conference attendance
  • Contact new or existing customers to discuss how specific products or services can meet their needs
  • Effectively communicate the need and overall goal of your customers to the operations team to maximize the effective delivery of the client solution
  • Maintain a deep understanding of customer’s current requirements and anticipate future needs
  • Offer solutions that are appropriate for the customer need
  • Meet or exceed new business revenue goals on a monthly and quarterly basis
  • Provide an accurate sales forecast
  • Demonstrate a degree of technical knowledge to gain the confidence of the client prospect
  • Demonstrate an understanding of the customer’s use of products/services
  • Prepare and submit sales contracts for orders
  • Visit establishments to evaluate needs or to promote product or service sales
  • Prepare sales presentations or proposals to explain product specifications or applications
  • Collaborate with colleagues to exchange information, such as selling strategies or marketing information
Qualifications:
  • Ability and willingness to travel to prospects and client sites as needed
  • Demonstrated sales, presentation, and strong negotiation skills
  • Exceptional problem-solving skills and the ability to influence others
  • Highly organized, with strong self-management and the ability to thrive in an entrepreneurial environment
  • Highly motivated, self-disciplined, and focused on achieving results
  • A high degree of flexibility, with the desire and ability for continuous learning
  • Proficient in Microsoft Office Suite and other related applications/tools
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Outside Sales
Reports To:
Director of Outside Sales
Career Path:
Systems Engineer II

The Systems Engineer Level II is expected to have a strong foundation in systems infrastructure concepts, and individual areas of expertise within a given technology stack. Solid understanding of network fundamentals and how virtualized networks are deployed. Development of scripts for use with automation, installation, configuration, and analysis within an enterprise server environment. The ideal candidate is skilled in performing high-level root-cause analysis for service interruption recovery and creating preventive measures while interfacing with clients and internal personnel as needed. Ideal candidates will possess hands-on experience supporting all levels of local and remote users in small to large sized companies that employ a wide variety of software, hardware, and peripheral equipment. Team members are self-motivated and able to work with minimal supervision. To be successful in this role the engineer will need to have the ability to learn to support infrastructure across a variety of technologies.

Essential duties and responsibilities:
  • Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components
  • Attention to detail
  • Self-starter that can work well both independently and in a team format
  • Professional work ethic and attitude
  • Monitor system operation to detect potential problems
  • Configure servers to meet functional specifications
  • Perform or consult on operating systems, network or application software, or computer or network hardware
  • Perform ongoing hardware and software maintenance operations, including installing or upgrading hardware or software
  • Coordinate project activities with other personnel or departments
  • Recommend changes to improve computer or information systems
  • Provide technical updates to managers and clients during implementation and troubleshooting processes via various sorts of documentation
  • Own the responsibility of your work by ensuring statuses are kept current, documentation is clear, and issues are resolved
  • Solid ability to communicate effectively with both technical staff and end-users; by providing exceptional client service skills
  • Operate as an escalation point for Client Support and NOC teams and able to provide support and resolution for Level I and Level II trouble tickets
  • Ability to travel to customer or other Atomic Data sites; must own a reliable vehicle
  • Must have a proven ability to determine workable solutions to complex problems in a timely manner
Qualifications:
  • Bachelor's degree or equivalent combination of education and 5+ years of experience in Engineering, Mathematics, or Computer Science, experience working in MSP environment a plus
  • Must be proficient in at least one of the following an ability/want to learn the others (5+ years of experience): VMware / Microsoft virtualization solutions (e.g. ESX and Virtual Server), SAN vendor technology (NetApp, Nimble, Pure Storage, etc.), Load balancing (F5 LTM, nginx, KEMP, NLB, etc.), Advanced skills in the management and deployment of Server Operating Systems (Windows or Unix), Microsoft Exchange (OnPrem and/or Microsoft 365), Microsoft Active Directory, Core infrastructure services (DNS, DHCP, SMTP, etc.)
  • Strong troubleshooting abilities required
  • Preferred skills: Microsoft SQL server/MySQL, Microsoft IIS, patch management, and supporting .NET applications, Microsoft Certified Solutions Expert (MCSE) certification preferred, Proven proficiency in automation or scripting in any relevant discipline (Chef, Ansible, PowerShell, Python, shell scripting, etc.)
  • Proven track record of achieving and maintaining highly available networks and systems infrastructure
  • Flexibility to support 24/7 operations
  • Must possess the ability to identify, organize, and document many tasks at one time
  • Willingness to ability to travel on-site to clients as needed
  • All Atomic Data employees must be fully vaccinated against COVID-19 prior to their first day. Atomic Data provides reasonable accommodations, absent undue hardship, to those having sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated.
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Professional Services Engineering
Reports To:
Professional Services Manager
Career Path:
System Engineer III