Atomic Data Careers

Careers

Are you interested in the most advanced enterprise technology systems out there? Do you consider yourself an IT expert, or maybe aspire to become one? Are you willing to work hard and feel rewarded from the work you do? If so, then Atomic Data wants to meet you. At Atomic Data, we’re constantly looking for new experts to join our diverse, dedicated and experienced team. Review our open positions and submit your resume today!
Current job openings at Atomic Data
Infrastructure Engineer Level I

The Infrastructure Engineer is responsible for the operation, implementation, and maintenance of an existing service provider network. Duties will include network capacity planning and implementing ongoing network architecture improvements in a data center environment. Infrastructure Engineers work on a team performing both new customer activations, customer network architecture design and integration. This individual will have a strong ability to translate business requirements into technical requirements and anticipate end-to-end network infrastructure needs. Engineers work internally and externally with IT support team(s) and/or partners as part of an IT networking consultancy with client. This individual must possess high level knowledge in Cisco networking, Windows and Unix server administration, storage area networks, and virtualization technologies. The Infrastructure Engineer serves as a support level for troubleshooting networking issues escalated from the Atomic Data NOC.

Essential duties and responsibilities:
  • Back up network data
  • Configure security settings or access permissions for groups or individuals
  • Analyze and report network security breaches or attempted breaches
  • Identify the causes of networking problems, using diagnostic testing software and equipment
  • Document network support activities
  • Configure wide area network (WAN) or local area network (LAN) routers or related equipment
  • Install network software, including security or firewall software
  • Troubleshoot network or connectivity problems for users or user groups
  • Provide telephone support related to networking or connectivity issues
  • Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure enough availability or speed, to identify network problems, or for disaster recovery purposes
  • Analyze network data to determine network usage, disk space availability, or server function
  • Perform routine maintenance or standard repairs to networking components or equipment
  • Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment
  • Install new hardware or software systems or components, ensuring integration with existing network systems
  • Test hardware using standard diagnostic testing equipment and procedures
  • Install or repair network cables, including fiber optic cables
  • Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification
  • Create or update technical documentation for network installations or changes to existing installations
  • Train users in procedures related to network applications software or related systems
  • Test repaired items to ensure proper operation
  • Install and configure wireless networking equipment
  • Maintain logs of network activity
  • Document help desk requests and resolutions
  • Research hardware or software products to meet technical networking or security needs
  • Create or revise user instructions, procedures, or manuals
  • Run monthly network reports
  • Serve as an escalation point for troubleshooting of complex networking related issues in a service provider environment
  • Design and configure custom infrastructure solutions for Atomic Data customers
  • Operate and optimize existing Cisco networks interconnecting multiple Data Centers with customer locations and the internet
  • Configure custom security policies in existing Cisco ASA firewalls to support customer VPNs and protect customer servers
  • Configure MPLS services in existing MPLS backbone to interconnect customer locations with resources
  • Configure customer facing network ports on Cisco network including: T1, Multilink PPP T1, T3, Metro Ethernet, Ethernet
  • Provide internal level 1 support of EIGRP and BGP routing
  • Provide internal level 1 support of layer 2 switching
  • Provide technical direction and leadership to other network administrators/ engineers/ NOC through the planning and implementation processes
  • Ensures availability of 24x7 on-call support for emergencies
  • Attends to obligations and supports other company initiatives as directed
Qualifications:
  • Bachelor's degree or equivalent combination of education and experience in Engineering, Mathematics, or Computer Science
  • CCNA certification or equivalent knowledge
  • Possess 2-3 years’ experience in a high-performance infrastructure engineer role with direct support and network services engineering responsibilities
  • Hands-on experience with Cisco firewalls, routers, and switches
  • Knowledge of Low Voltage wiring standards
  • Proven experience with service provider protocols such as BGP, EIGRP, and MLPS
  • 24x7 operations experience required
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Infrastructure Engineering
Reports To:
Director of Infrastructure Engineering
Career Path:
Infrastructure Engineer II
Infrastructure Engineer Level II

The Infrastructure Engineer is responsible for the operation, implementation, and maintenance of an existing service provider network. Duties will include network capacity planning and implementing ongoing network architecture improvements in a data center environment. Infrastructure Engineers work on a team performing both new customer activations, customer network architecture design and integration. This individual will have a strong ability to translate business requirements into technical requirements and anticipate end-to-end network infrastructure needs. Engineers work internally and externally with IT support team(s) and/or partners as part of an IT networking consultancy with client. This individual must possess high level knowledge in Cisco networking, Windows and Unix server administration, storage area networks and virtualization technologies. The Infrastructure Engineer level II serves as a support level for troubleshooting networking issues escalated from the Atomic Data NOC and other infrastructure engineers.

Essential duties and responsibilities:
  • Back up network data
  • Configure security settings or access permissions for groups or individuals
  • Analyze and report network security breaches or attempted breaches
  • Identify the causes of networking problems, using diagnostic testing software and equipment
  • Document network support activities
  • Configure wide area network (WAN) or local area network (LAN) routers or related equipment
  • Install network software, including security or firewall software
  • Troubleshoot network or connectivity problems for users or user groups
  • Provide telephone support related to networking or connectivity issues
  • Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure enough availability or speed, to identify network problems, or for disaster recovery purposes
  • Analyze network data to determine network usage, disk space availability, or server function
  • Perform routine maintenance or standard repairs to networking components or equipment
  • Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment
  • Install new hardware or software systems or components, ensuring integration with existing network systems
  • Test hardware using standard diagnostic testing equipment and procedures
  • Install or repair network cables, including fiber optic cables
  • Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification
  • Create or update technical documentation for network installations or changes to existing installations
  • Train users in procedures related to network applications software or related systems
  • Test repaired items to ensure proper operation
  • Install and configure wireless networking equipment
  • Maintain logs of network activity
  • Document help desk requests and resolutions
  • Research hardware or software products to meet technical networking or security needs
  • Create or revise user instructions, procedures, or manuals
  • Run monthly network reports
  • Serve as an escalation point for troubleshooting of complex networking related issues in a service provider environment
  • Design, configure, and install custom infrastructure solutions for Data Center customers
  • Operate and optimize existing Cisco networks with customer locations and the internet
  • Configure custom security policies in existing Cisco ASA series firewalls to support customer VPNs and protect customer servers, in both stand alone and shared environments
  • Configure MPLS services in existing MPLS backbone to interconnect customer locations with Data Center resources
  • Configure customer facing network ports on existing Cisco network including: T1, Multilink PPP T1, T3, Metro Ethernet, Ethernet; provide onsite support for testing and day one go-live
  • Provide internal level 2 support of EIGRP and BGP routing
  • Provide internal level 2 support of layer 2 switching
  • Provide advanced technical direction and leadership to other network administrators/engineers through the planning and implementation processes
  • Ensures availability for rotating on call schedule
  • Attends to obligations and supports other company initiatives as directed
Qualifications:
  • Bachelor's degree or equivalent combination of education and experience in Engineering, Mathematics, or Computer Science
  • CCNP certification or higher knowledge
  • Advanced knowledge with 5+ years’ experience in a high-performance infrastructure engineering environment with direct support and network services engineering responsibilities
  • Hands-on experience with the following: Cisco firewalls, switches, and routers
  • Knowledge of Low Voltage wiring standards preferred
  • Proven experience with service provider protocols such as BGP, EIGRP, and MLPS
  • 24x7 operations experience required
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Infrastructure Engineering
Reports To:
Director of Infrastructure Engineering
Career Path:
Infrastructure Engineer Level III
Product DevOps Engineer Level II

The Product DevOps Engineer Level II will design and develop solutions to complex applications problems, systems administration issues, or network concerns leveraging Infrastructure as Code and automation methods whenever possible. An individual in this position performs systems management and integration functions. This position is an escalation point for internal deployed application environments. The ideal candidate is skilled in implementation, troubleshooting, analysis, and creating preventive measures while interfacing with internal personnel as needed.

Essential duties and responsibilities:
  • Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components
  • Monitor system operation to detect potential problems
  • Provide installation teams guidelines for implementing secure systems
  • Configure servers to meet functional specifications
  • Leverage Automation and Infrastructure as Code where possible
  • Direct the installation of operating systems, network or application software, or computer or network hardware
  • Perform ongoing hardware and software maintenance operations, including installing or upgrading hardware or software
  • Direct the installation of operating systems, network or application software, or computer or network hardware
  • Coordinate project activities with other personnel or departments
  • Train end users in system operation or maintenance, including cross training with the Product Operations Team as well as other teams within Atomic Data
  • Document systems operational needs such as support runbooks, common tasks, and break/fix items
  • Provide documentation to teams outside of Product Operations for how to implement and support customers that use this product or service
  • Recommend changes to improve computer or information systems
  • Scheduled On-Deck for supporting products during business hours that rotate among the team
  • Scheduled On-Call for supporting products outside of business hours that rotate among the team
Qualifications:
  • Grit – Passion and perseverance for long-term goals
  • Strong communication skills – verbal as well as written – for communicating within the team, across departments, and with customers
  • Growth Mindset
  • Bachelor's degree or equivalent combination of education and experience in Engineering, Information Technology, Information Systems, Mathematics, or Computer Science
  • Experience working in MSP environment desired, but not required
  • Understanding of cloud computing, database and application server, backup and recovery needs, development of deployment scripts using GIT and release methodologies, leverage Infrastructure as Code and other DevOps methodologies
  • Proven working experience in installing, configuring, and troubleshooting within Windows and/or Linux General Purpose Operating Systems
  • Experience with at least one database such as MySQL, Microsoft SQL, Postgres, or Influx
  • Experience in automation tools and methods
  • Experience in virtualization technologies such as VMware vSphere or Microsoft Hyper-V
  • Experience in script development using Python or PowerShell
  • Base experience with storage technologies such as Hyper-Converged Infrastructure (HCI) or monolithic storage solutions. Example solutions include VMware vSAN and NetApp AFF/FAS.
  • Configuration experience with load balancer hardware and software such as F5 or AVI
  • Experience with automation tools such as Chef and Ansible
  • Experience with Telegraf, InfluxDB, Chronograf, and Grafana
  • Anticipate needs and comfortable making recommendations to improve performance and operational availability
  • Ability to travel to datacenter or client sites if needed
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Product Operations Engineering
Reports To:
Architect and Manager of Product Operations Engineering
Career Path:
Product DevOpsEngineer Level III
Service Desk Technician Level I

Service Desk team members are responsible for providing resolutions to external and internal customers through expert problem identification, analysis, and appropriate troubleshooting. Team members receive trouble tickets via email, ticketing system, or telephone, and are responsive and effective in creating tickets, resolving tickets and/or coordinating escalation for resolution. Team members possess the ability to communicate effectively with both technical staff and end users; by providing exceptional client service skills. Service Desk team members are self-motivated and able to work with minimal supervision.

Essential duties and responsibilities:
  • Understand and deliver on ticket escalation expectations
  • Own the responsibility of your tickets by ensuring statuses are kept current, documentation is clear, and issues are resolved. Tickets must be updated in real time as events and actions occur
  • Reporting progress to clients and notifying them of resolutions through various sorts of documentation
  • Solid ability to communicate effectively with both technical staff and end users; by providing exceptional client service skills
  • Attends to obligations and supports other company initiatives as directed
  • Take incoming calls, tickets and emails and provide excellent service to clients
  • Create tickets for all client interactions
  • Create new documentation for Service Desk use
Qualifications:
  • 1-3 years of helpdesk/desktop support and/or Customer Service experience in a professional environment
  • Associates degree in Computer Science or equivalent work experience
  • Willingness to work flexible schedules and support a 24X7 operations
  • Requires strong problem solving, time management, flexibility, and communication skills
  • Must have the ability to multi-task, organize and document many tasks at one time
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Service Desk
Reports To:
Service Desk Manager
Career Path:
Service Desk Technician Level II
Software Engineer Level III

Software Engineer Level II must have an excellent understanding of the basic fundamentals and principles of software development including analyzing, designing, developing, troubleshooting and debugging software programs. Additionally, experience with the entire software development lifecycle including; architecture & design, development, testing, release, and troubleshooting is required. Individuals in this role are able and willing to interact directly with customers of all sizes as well as Atomic Data peers and members of other teams. Successful resources are self-motivated and able to work with minimal supervision.

Essential duties and responsibilities:
  • Review customer requirements and architecture documents to provide estimates of work.
  • Support, troubleshoot and resolve issues with existing software applications.
  • Assist with creation and execution of test plans and test scripts for the software team against software applications and documented results.
  • Identify and escalate problems to senior team members in a timely manner.
  • Work collaboratively with a team.
  • Architect, design, and develop custom web interface systems and various other application components.
  • Gain an understanding of the business. Keep abreast of new technology systems, methods and platforms.
  • Solid ability to communicate effectively with both technical and non-technical staff and end users.
  • Must own a vehicle to travel to customer or other Atomic Data sites.
  • Must have a proven ability to determine workable solutions to complex problems in a timely manner.
  • Coordinate small projects and initiatives under the direction of department management.
  • Attend to obligations and support of other company initiatives as directed.
  • Provide architecture and design review for applications
  • Provide mentorship and leadership for Software Engineer, Level I and II.
Qualifications:
  • Bachelor's degree or equivalent combination of education and work experience
  • 7+ years .NET experience
  • 7+ years of software application and/or web development experience – Full life cycle preferred
  • SQL Server
  • C#
  • ASP.NET 2.0 or higher
  • SQL database server experience as well as SSRS report writing
  • Web and client application development
  • SharePoint development and/or administration a plus, but not required
  • Strong organization skills to prioritize work, balance and lead complex projects
  • Ability to think independently, solve complex technical issues and willingness to work in a team environment
  • Must meet performance standards including attendance and punctuality
  • Must have the ability to multi-task, organize and document many tasks at one time
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Software Delevopment
Reports To:
Software Solutions Operations Manager & Software Solutions Architecture Manager
Career Path:
Software Engineer Level II - Cincinnati

Software Engineer Level II must have an understanding of the basic fundamentals and principles of software development including analyzing, designing, developing, troubleshooting and debugging software programs.

Essential duties and responsibilities:
  • Review customer requirements and architecture documents to provide estimates of work.
  • Support, troubleshoot and resolve issues with existing software applications.
  • Assist with creation and execution of test plans and test scripts for the software team against software applications and documented results.
  • Identify and escalate problems to senior team members in a timely manner.
  • Work collaboratively with a team.
  • Architect, design, and develop custom web interface systems and various other application components.
  • Gain an understanding of the business. Keep abreast of new technology systems, methods and platforms.
  • Solid ability to communicate effectively with both technical and non-technical staff and end users.
  • Must own a vehicle to travel to customer or other Atomic Data sites.
  • Must have a proven ability to determine workable solutions to complex problems in a timely manner.
  • Coordinate small projects and initiatives under the direction of department management.
  • Attend to obligations and support of other company initiatives as directed.
  • Provide architecture and design review for Software Engineer, Level III.
  • Provide mentorship and leadership for Software Engineer, Level I.
Qualifications:
  • Bachelor's degree or equivalent combination of education and work experience
  • 5+ years of software application and/or web development experience – Full life cycle preferred
  • SQL Server
  • MySQL
  • C#, Python, TypeScript
  • JavaScript, jQuery, CSS
  • ASP.NET and .NET Core
  • SSRS and SSIS experience
  • Web and client application development
  • SharePoint development and/or administration a plus, but not required
  • Strong organization skills to prioritize work, balance and lead complex projects
  • Ability to think independently, solve complex technical issues and willingness to work in a team environment
  • Must meet performance standards including attendance and punctuality
  • Must have the ability to multi-task, organize and document many tasks at one time
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Software Solutions
Reports To:
Software Solutions Operations Manager & Software Solutions Architecture Manager
Career Path:
Software Engineer Level III
Solutions Consultant

The Solutions Consultant is responsible for achieving the revenue quotas for their business unit. This person will handle all aspects of business development and facilitate the handoff of customers to the Implementation team. In addition, the Solutions Consultant will be responsible for collaborating with other business units within the organization to deliver exceptional customer solutions and maximizing revenue for the company. This position is client facing and interacts with prospects, clients, and internal personnel regularly.

Essential duties and responsibilities:
  • Identify prospective customers using business directories, leads from existing clients, participation in organizations, or trade show or conference attendance
  • Contact new or existing customers to discuss how specific products or services can meet their needs
  • Effectively communicate the need and overall goal of your customers to the operations team to maximize the effective delivery of the client solution
  • Conduct (50-100 per week) daily outbound calls
  • Maintain a deep understanding of customer’s current requirements and anticipate future needs
  • Offer solutions that are appropriate for the customer need
  • Meet or exceed new business revenue goals on a monthly and quarterly basis
  • Provide an accurate sales forecast
  • Demonstrate a degree of technical knowledge to gain the confidence of the client prospect
  • Demonstrate an understanding of the customer’s use of products/services
  • Prepare and submit sales contracts for orders
  • Visit establishments to evaluate needs or to promote product or service sales
  • Prepare sales presentations or proposals to explain product specifications or applications
  • Collaborate with colleagues to exchange information, such as selling strategies or marketing information
Qualifications:
  • Possess 5+ years of B-to-B sales experience – Information Technology industry desired
  • Dale Carnegie Sales training is a plus
  • Ability and willingness to travel to prospects and client sites as needed
  • Demonstrated sales, presentation and strong negotiation skills
  • Exceptional problem-solving skills and the ability to influence others
  • Highly organized, with strong self-management and the ability to thrive in an entrepreneurial environment
  • Highly motivated, self-disciplined and focused on achieving results
  • A high degree of flexibility, with the desire and ability for continuous learning
  • Proficient in Microsoft Office Suite and other related applications/tools
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Outside Sales
Reports To:
Director of Outside Sales
Career Path:
Systems Architect

Design and develop solutions to complex applications problems, system administration issues, or network concerns. Perform systems management and integration functions. The Systems Architect works with customer accounts to design and architect solutions that match their business needs. An individual in this role is responsible for communicating with customers and translating business needs into technology solutions. The ideal candidate can articulate technical information to a non-technical audience and communicate value proposition.

Essential duties and responsibilities:
  • Verify stability, interoperability, portability, security, or scalability of system architecture
  • Develop system engineering, software engineering, system integration, or distributed system and network architectures
  • Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components
  • Identify system data, hardware, or software components required to meet user needs
  • Communicate with staff or clients to understand specific system requirements
  • Provide advice on project costs, design concepts, or design changes
  • Provide technical guidance or support for the development or troubleshooting of systems
  • Document design specifications, installation instructions, and other system-related information
  • Communicate project information through presentations, technical reports, or white papers
  • Define and analyze objectives, scope, issues, or organizational impact of information systems
  • Evaluate current or emerging technologies to consider factors such as cost, portability, compatibility, or usability
  • Provide customers or installation teams guidelines for implementing secure systems
  • Establish functional or system standards to address operational requirements, quality requirements, and design constraints
  • Investigate system component suitability for specified purposes and make recommendations regarding component use
  • Complete models and simulations, using manual or automated tools, to analyze or predict system performance under different operating conditions
  • Develop project plans and schedules to help client with budget
  • Evaluate existing systems to determine effectiveness and suggest changes to meet organizational requirements
  • Configure servers to meet functional specifications
  • Direct the analysis, development, and operation of complete computer systems
  • Direct the installation of operating systems, network or application software, or computer or network hardware
Qualifications:
  • Bachelor's degree or equivalent combination of education and experience in Engineering, Mathematics, or Computer Science and/ or 7 years of experience leading complex problems in engineering
  • Possess active certifications in the following: CCNP certification or higher knowledge of router and switches, CCNP Security certification preferred, and CCIE (or in-progress), VMWare, NetApp, F5/ Big IP, and Microsoft certifications are desirable
  • Exercise back up or archival software knowledge in NetApp replication and/or VMWare
  • Experience with configuration management software such as VMware, Chef, Ansible, Rancid
  • Function in various operation system software including Windows Server 2012, 2016, CentOS and Linux
  • Expertise in database management system software including SQL and MySQL
  • Utilize a high degree of complex problem solving and convey technical information effectively
  • 24x7 operations experience required
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Architecture & Professional Services
Reports To:
Director of Architecture & Professional Services
Career Path:
Systems Engineer Level II

The Systems Engineer Level II is expected to configure, support, and maintain client infrastructure as it relates to developing solutions to applications, systems administration issues, as well as network concerns. The ideal candidate is skilled in performing high-level root-cause analysis for service interruption recovery and creating preventive measures while interfacing with clients and internal personnel as needed. Ideal candidates will possess hands-on experience supporting all levels of local and remote users in small to large sized companies that employ a wide variety of software, hardware, and peripheral equipment. Team members are self-motivated and able to work with minimal supervision.

Essential duties and responsibilities:
  • Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components
  • Monitor system operation to detect potential problems
  • Configure servers to meet functional specifications
  • Perform or consult on operating systems, network or application software, or computer or network hardware
  • Perform ongoing hardware and software maintenance operations, including installing or upgrading hardware or software
  • Coordinate project activities with other personnel or departments
  • Recommend changes to improve computer or information systems
  • Provide technical updates to managers and customers during implementation and troubleshooting processes via various sorts of documentation
  • Own the responsibility of your work by ensuring statuses are kept current, documentation is clear, and issues are resolved
  • Solid ability to communicate effectively with both technical staff and end users; by providing exceptional client service skills
  • Operate as an escalation point for Help Desk/NOC team and able to provide support and resolution for Level I and Level II trouble tickets
  • Ability to travel to customer or other Atomic sites; must own a reliable vehicle
  • Must have a proven ability to determine workable solutions to complex problems in a timely manner
Qualifications:
  • Bachelor's degree or equivalent combination of education and 5+ years of experience in Engineering, Mathematics, or Computer Science, experience working in MSP environment a plus
  • In-depth understanding of cloud computing, database and application server, backup and recovery needs, development of deployment scripts using SVN and release methodologies
  • Proven working experience in installing, configuring, and troubleshooting within Linux and/ or Windows server environment
  • Proven experience in automation using VMware vSphere virtual server systems
  • Demonstrated experience in virtualization using VMWare
  • Documented experience with at least one SAN vendor technology like NetApp highly desired
  • Extensive configuration experience with load balancer hardware and software such as F5, BigIP
  • Anticipate needs and comfortable making recommendations to improve performance and operational availability
  • Proven track record of achieving and maintaining 99.999% availability of networks and network service
  • Advanced skills and understanding of Microsoft Windows Server 2012/2012R2/2016/2019 and desktop operating systems
  • Advanced skills and understanding in Microsoft SQL server/MySQL, Microsoft IIS, patch management, and supporting .NET applications
  • Intermediate skills with Microsoft Exchange 2010/2013/2016
  • Intermediate skills in MS Active Directory, core infrastructure services (DNS, DHCP, SMTP, etc.) and automation and scripting (Powershell)
  • Flexibility to support 24/7 operations
  • Think independently, solve complex technical issues, and willingness to work in a team environment
  • Must possess the ability to identify, organize, and document many tasks at one time
  • Willingness to ability to travel on-site to clients as needed
  • Microsoft Certified Solutions Expert (MCSE) certification preferred
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Professional Services and Engineering
Reports To:
Engineering Service Manager
Career Path:
System Engineer Level III