Careers Caption

Careers

Are you interested in the most advanced enterprise technology systems out there? Do you consider yourself an IT expert, or maybe aspire to become one? Are you willing to work hard and feel rewarded from the work you do? If so, then Atomic Data wants to meet you. At Atomic Data, we’re constantly looking for new experts to join our diverse, dedicated and experienced team. Review our open positions and submit your resume today!
Current job openings at Atomic Data
On-Site Engineer

The On-Site Engineer is expected to configure, support, and maintain infrastructures related to Microsoft Server architectures. Solves complex technical issues involving the performance and status of servers and performs initial diagnostics and resolves the user’s operational problems during the first point of contact. Ideal candidates will possess hands-on experience supporting all levels of local and remote users in small to mid-sized companies that employ a wide variety of software, hardware, and peripheral equipment. Team members are self-motivated and able to work with minimal supervision.

Essential duties and responsibilities:
  • Serve as the 2nd Level escalation point for troubleshooting of server related issues in a Microsoft Server environment
  • Configure custom infrastructure solutions for Data Center customers
  • Operate and optimize existing Microsoft Applications
  • Provide technical updates to managers and customers during implementation and troubleshooting processes via various sorts of documentation
  • Understand and deliver on ticket escalation expectations
  • Own the responsibility of your tickets by ensuring statuses are kept current, documentation is clear, and issues are resolved
  • Solid ability to communicate effectively with both technical staff and end users; by providing exceptional client service skills
  • Operate as an escalation point for Help Desk/NOC team and able to provide support and resolution for Level I and Level II trouble tickets
  • Ability to travel to customer or other Atomic sites; must own a reliable vehicle
  • Must have a proven ability to determine workable solutions to complex problems in a timely manner
Qualifications:
  • Advanced and proven experience achieving and maintaining 99.99% availability of networks and network services
  • Knowledge of principles and processes for providing customer and personal services
  • Advanced skills and understanding of Microsoft Windows Server 2008/2008R2/2012/2012R2/2016 and desktop operating systems
  • Advanced skills and understanding in Microsoft SQL server, Microsoft IIS, patch management, and supporting .NET applications
  • Intermediate skills with Microsoft Exchange 2010/2013/2016
  • Intermediate skills in MS Active Directory, core infrastructure services (DNS, DHCP, SMTP, etc.) and automation and scripting (Powershell)
  • Basic skills in Splunk enterprise management system software
  • Flexibility to support 24/7 operations
  • Ability to think independently, solve complex technical issues, and willingness to work in a team environment
  • Must possess the ability to identify, organize, and document many tasks at one time
  • Reliable transportation to/from client sites
  • Experience managing projects using Autotask software desirable
  • Microsoft Certified Solutions Expert (MCSE) certification preferred
Our Culture

With Atomic Data’s service-centered approach to business, we are only strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We’re a team of smart, dedicated, hard-working men and women that take pride in exceeding our client’s expectations at every turn.

We may work hard, but we love to play hard too. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including, fully stocked kitchens, health and dental coverage, 401(k) plan, cell-phone and Internet stipends, workout facilities, paid vacation and competitive salaries. In addition, we greatly value an inclusive workplace and foster continued professional growth and development in this area.

Integrity is the key to our success. We do what we say.

Department:
On-Site Services
Reports To:
On-Site Supervisor
Career Path:
Lead On-Site Engineer
On-Site Technician

The On-Site Technician is responsible for providing resolutions to external and internal customers through expert problem identification, analysis, and appropriate troubleshooting. Individuals in this role solve complex technical issues involving the performance and status of workstations. Technicians perform initial diagnostics and resolves the user’s operational problems during the first point of contact. Ideal candidates will possess hands-on experience supporting all levels of local and remote users, in small to mid-sized companies, employing a wide variety of software, hardware, and peripheral equipment. Team members are self-motivated and able to work with minimal supervision.

Essential duties and responsibilities:
  • Serve as the 2nd Level escalation point for troubleshooting for Microsoft workstations
  • Communicate with staff or clients to understand specific system requirements
  • Monitor system operation to detect potential problems
  • Direct the analysis, development, and operation of complete computer systems
  • Design and conduct hardware or software tests
  • Research, test, or verify proper functioning of software patches and fixes
  • Direct the installation of operating systems, network or application software, or computer network hardware
  • Train system users in system operation or maintenance
  • Monitor computer system performance to ensure proper completion of work
  • Install, test, and maintain computer hardware and software
  • Communicate project information to clients and team members
  • Conduct research to gain information about products or processes
  • Train others in software and interface use
  • Attend client visits and maintenance reports
Qualifications:
  • Advanced and proven experience achieving and maintaining 99.99% availability of networks and network services
  • Intermediate skills with Microsoft Exchange 2010/2013/2016
  • Intermediate skills in Microsoft Windows Server 2008/2008R2/2012/2012R2/2016 and desktop operating systems
  • Intermediate skills in MS Active Directory, core infrastructure services (DNS, DHCP, SMTP, etc.) and automation and scripting (Perl, etc.)
  • Basic skills in Splunk enterprise management system software
  • Basic skills in Microsoft SQL server, Microsoft IIS, patch management, and supporting .NET applications
  • Manage one’s own time and the time of others with constantly changing priorities and minimal supervision
  • Flexibility to support 24/7 operations
  • Must meet performance standards including attendance and punctuality
  • Must possess the ability to identify, organize, and document many tasks at one time
  • Reliable transportation to/from client sites
  • Experience managing projects using Autotask software desirable
  • Microsoft Certified Solutions Associate (MCSA) certification preferred
Our Culture

With Atomic Data’s service-centered approach to business, we are only strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We’re a team of smart, dedicated, hard-working men and women that take pride in exceeding our client’s expectations at every turn.

We may work hard, but we love to play hard too. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including, fully stocked kitchens, health and dental coverage, 401(k) plan, cell-phone and Internet stipends, workout facilities, paid vacation and competitive salaries. In addition, we greatly value an inclusive workplace and foster continued professional growth and development in this area.

Integrity is the key to our success. We do what we say.

Department:
On-Site Services
Reports To:
On-Site Supervisor
Career Path:
On-Site Engineer
Software Engineer Level I

Software Engineer Level I, must have an understanding of the basic fundamentals and principles of software development. Additionally, gaining experience with the entire software development lifecycle including; architecture & design, development, testing, release, and troubleshooting is required.

This position requires troubleshooting and solving complex software issues including initial issue definition, prioritization, and troubleshooting. Troubleshooting capabilities require the ability to articulate and document client issues, formulate logical hypothetical causes for the issues, recommend reasonable resolution path, and escalate issues within a timely manner to proper resources. Performing these duties requires the ability examine server and client resources for Web, desktop, and mobile applications. Understanding and review of existing software source code is also required.

Individuals in this role are able and willing to interact directly with customers of all sizes as well as Atomic Data peers and members of other teams. Successful resources are self-motivated and able to work with minimal supervision.

Essential duties and responsibilities:
  • Review customer requirements and architecture documents to provide level of effort estimates for work.
  • Support, troubleshoot and resolve issues with existing software applications.
  • Write new software applications/modules as directed by manager and senior peers.
  • Assist with creation of test plans and test scripts for software team.
  • Execute test plans and test scripts against software applications and document results.
  • Identify and escalate problems to senior team members in a timely manner.
  • Work collaboratively with team of developers, testers and engineers.
  • Maintain and repair existing applications
  • Develop components of the technical solution proposal
  • Architect, design, and develop custom web interface systems and various other application components
  • Gain an understanding of the business. Keep abreast of new technology systems, methods and platforms.
  • Solid ability to communicate effectively with both technical staff and end users; by providing exceptional client service skills.
  • Ability to travel to customer or other Atomic sites; must own a vehicle
  • Must have a proven ability to determine workable solutions to complex problems in a timely manner.
  • Coordinate small projects & initiatives under the direction of department management.
  • Attends to obligations and supports other company initiatives as directed.
Qualifications:
  • Bachelor's degree or equivalent combination of education and work experience.
  • 1/2 - 3 years .NET experience
  • Software web development experience – Full life cycle preferred
  • SQL Server, C#, ASP.NET 2.0 or higher
  • Web and Client application development
  • SharePoint a plus, but not required
  • Strong organization skills to prioritize work, balance and lead complex projects.
  • Ability to think independently, solve complex technical issues and willingness to work in a team environment.
  • Must meet performance standards including attendance and punctuality.
  • Must have the ability to multi-task, organize and document many task at one time.
  • Adaptable to new technologies.
  • Able to handle process and procedure dynamics (constantly changing environment).
Our Culture

With Atomic Data’s service-centered approach to business, we are only strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We’re a team of smart, dedicated, hard-working men and women that take pride in exceeding our client’s expectations at every turn.

We may work hard, but we love to play hard too. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including, fully stocked kitchens, health and dental coverage, 401(k) plan, cell-phone and Internet stipends, workout facilities, paid vacation and competitive salaries. In addition, we greatly value an inclusive workplace and foster continued professional growth and development in this area.

Integrity is the key to our success. We do what we say.

Department:
Software Solutions
Reports To:
Director of Software Solutions
Career Path:
Software Engineer Level II
Service Desk Technician Level I

Service Desk team members are responsible for providing resolutions to external and internal customers through expert problem identification, analysis, and appropriate troubleshooting. Team members receive trouble tickets via email, ticketing system, or telephone, and are responsive and effective in creating tickets, resolving tickets and/or coordinating escalation for resolution. Team members possess the ability to communicate effectively with both technical staff and end users; by providing exceptional client service skills. Service Desk team members are self-motivated and able to work with minimal supervision.

Essential duties and responsibilities:
  • Understand and deliver on ticket escalation expectations
  • Own the responsibility of your tickets by ensuring statuses are kept current, documentation is clear, and issues are resolved. Tickets must be updated in real time as events and actions occur
  • Solid ability to communicate effectively with both technical staff and end users; by providing exceptional client service skills
  • Attends to obligations and supports other company initiatives as directed
  • Reporting progress to clients and notifying them of resolutions through various sorts of documentation
  • Take incoming calls, tickets and emails and provide excellent service to clients
  • Create tickets for all client interactions
  • Create new documentation for Service Desk use
Qualifications:
  • 1-3 years of helpdesk/desktop support and/or Customer Service experience in a professional environment
  • Associates degree in Computer Science or equivalent work experience
  • Willingness to work flexible schedules and support a 24X7 operations
  • Requires strong problem solving, time management, flexibility, and communication skills
  • Must have the ability to multi-task, organize and document many tasks at one time
Our Culture

With Atomic Data’s service-centered approach to business, we are only strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We’re a team of smart, dedicated, hard-working men and women that take pride in exceeding our client’s expectations at every turn.

We may work hard, but we love to play hard too. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including, fully stocked kitchens, health and dental coverage, 401(k) plan, cell-phone and Internet stipends, workout facilities, paid vacation and competitive salaries. In addition, we greatly value an inclusive workplace and foster continued professional growth and development in this area.

Integrity is the key to our success. We do what we say.

Department:
Service Desk
Reports To:
Service Desk Manager
Career Path:
Service Desk Level II
Solutions Consultant

The Solutions Consultant is responsible for achieving the revenue quotas for their business unit. This person will handle all aspects of business development and facilitate the handoff of customers to the Implementation team. In addition, the Solutions Consultant will be responsible for collaborating with other business units within the organization to deliver exceptional customer solutions and maximizing revenue for the company. This position is client facing and interacts with prospects, clients, and internal personnel regularly.

Essential duties and responsibilities:
  • Identify prospective customers using business directories, leads from existing clients, participation in organizations, or trade show or conference attendance
  • Contact new or existing customers to discuss how specific products or services can meet their needs
  • Effectively communicate the need and overall goal of your customers to the operations team to maximize the effective delivery of the client solution
  • Conduct (50-100 per week) daily outbound calls
  • Maintain a deep understanding of customer’s current requirements and anticipate future needs
  • Offer solutions that are appropriate for the customer need
  • Meet or exceed new business revenue goals on a monthly and quarterly basis
  • Provide an accurate sales forecast
  • Demonstrate a degree of technical knowledge to gain the confidence of the client prospect
  • Demonstrate an understanding of the customer’s use of products/services
  • Prepare and submit sales contracts for orders
  • Visit establishments to evaluate needs or to promote product or service sales
  • Prepare sales presentations or proposals to explain product specifications or applications
  • Collaborate with colleagues to exchange information, such as selling strategies or marketing information
Qualifications:
  • Possess 5+ years of B-to-B sales experience – Information Technology industry desired
  • Dale Carnegie Sales training is a plus
  • Ability and willingness to travel to prospects and client sites as needed
  • Demonstrated sales, presentation and strong negotiation skills
  • Exceptional problem-solving skills and the ability to influence others
  • Highly organized, with strong self-management and the ability to thrive in an entrepreneurial environment
  • Highly motivated, self-disciplined and focused on achieving results
  • A high degree of flexibility, with the desire and ability for continuous learning
  • Proficient in Microsoft Office Suite and other related applications/tools
Our Culture

With Atomic Data’s service-centered approach to business, we are only strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We’re a team of smart, dedicated, hard-working men and women that take pride in exceeding our client’s expectations at every turn.

We may work hard, but we love to play hard too. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including, fully stocked kitchens, health and dental coverage, 401(k) plan, cell-phone and Internet stipends, workout facilities, paid vacation and competitive salaries. In addition, we greatly value an inclusive workplace and foster continued professional growth and development in this area.

Integrity is the key to our success. We do what we say.

Department:
Outside Sales
Reports To:
Director of Outside Sales
Career Path:
-
NOC Technician Level I - 2nd Shift

Under the general direction of the supervisor, the NOC Technician I is responsible for monitoring critical network elements and engaging in proactive system monitoring for Atomic Data and customer infrastructure. A network operations technician works regularly with customers and must be able to troubleshoot all problems that may arise across Cisco, Linux, and Windows servers. An individual in this position is responsible for resolving tickets received concerning the following: remote access (VPN) connectivity, network connectivity issues, printer issues, internet use and setting, network/email/ telephony password resets, server monitoring, and system backup. In some instances, the NOC Technician will alert triage, resolve client requests, and escalate tickets to higher level resources.

Essential duties and responsibilities:
  • Monitor automated and end user incident and outage reporting, troubleshoot, and resolve problems
  • Assist in management of the emergency process for support requests requiring escalation
  • Create and maintain tickets with service providers and internal teams to drive incidents to resolution
  • Notify clients of progress and resolution using documentation of network support activities
  • Deliver quality, reliable support to all customers both internally and externally
  • Create or update technical documentation or user instruction
  • Enforce and abide by building policies and access card security
  • Perform routine physical security walkthroughs and data center maintenance checklist
  • Consult with telecom and ISP vendors to resolve issues
  • Attend to obligations and support other company initiatives as directed
Qualifications:
  • 1-3 years of experience with Network Operations support in a professional environment
  • Minimum education in associate degree in Networking and Systems Administration or equivalent work experience
  • Communicate effectively with technical staff and end users
  • Exercise a proactive awareness for potential infrastructure issues
  • Willingness to work flexible schedules and support a 24X7 operation
  • Possess strong problem solving, time management, and flexibility
  • Ability to multi-task, organize, and document multiple tickets/tasks simultaneously
Our Culture

With Atomic Data’s service-centered approach to business, we are only strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We’re a team of smart, dedicated, hard-working men and women that take pride in exceeding our client’s expectations at every turn.

We may work hard, but we love to play hard too. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including, fully stocked kitchens, health and dental coverage, 401(k) plan, cell-phone and Internet stipends, workout facilities, paid vacation and competitive salaries. In addition, we greatly value an inclusive workplace and foster continued professional growth and development in this area.

Integrity is the key to our success. We do what we say.

Department:
Network Operations Center
Reports To:
Director of Network Operations
Career Path:
NOC Technician Level II