Atomic Data Careers

Careers

Are you interested in the most advanced enterprise technology systems out there? Do you consider yourself an IT expert, or maybe aspire to become one? Are you willing to work hard and feel rewarded from the work you do? If so, then Atomic Data wants to meet you. At Atomic Data, we’re constantly looking for new experts to join our diverse, dedicated and experienced team. Review our open positions and submit your resume today!
Current job openings at Atomic Data
Account Coordinator

The Account Coordinator is responsible for working with the Account Management team to ensure clients are receiving timely and accurate data in the form of monthly reports. The Account Coordinator is expected to prepare, execute, and track recurring reports according to strict guidelines and time constraints. This position is both customer-facing and internal. The Account Coordinator is responsible for producing recurring reports available for key clients of the organization, providing exceptional service, and assuring outstanding results.

Essential duties and responsibilities:
  • Assist with creation and management of projects to support ongoing client activities
  • Track completion of scheduled report documentation by the Account Management department
  • Work with Sales and Engineering department to aid in the gathering of client specific information needed by Account Managers
  • Support Account Managers in the resolution of client issues
  • Run and prepare monthly requested client reports for Account Mangers
  • Work to establish a positive working relationship with management team of clients
  • Conduct reoccurring scheduled meetings with clients
Qualifications:
  • BA or BS degree in related field or equivalent work experience preferred
  • Advanced skills in Microsoft Office applications, specifically Word, Excel, Visio and Outlook
  • Exceptional problem-solving skills and the ability to influence others
  • Highly organized, with strong self-management and the ability to thrive in a fast-paced environment
  • Speak clearly and communicate effectively both written and verbally
  • Work amidst continuous interruptions and changing priorities with results focus
  • Anticipate future needs of the organization and pursue related learning
  • A passion for technology and adaptable to new technologies
  • Proven record of coordinating process and procedure dynamics
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Client Engagement
Reports To:
Supervisor of Account Coordination
Career Path:
Cloud Engineer I

The Cloud Engineer Level I supports and implements systems tied to Atomic Data products. An individual in this position performs systems management and integration functions. This position is an escalation point for internal deployed application environments. An individual in this position performs systems management and integration functions. This position is an escalation point for internal deployed application environments. The ideal candidate is skilled in implementation, troubleshooting, analysis, and creating preventive measures while interfacing with internal personnel as needed.

Essential duties and responsibilities:
  • Verify stability, interoperability, portability, security, or scalability of Atomic Data Products and Services
  • Collaborate with engineers or software developers to select appropriate solutions or ensure the compatibility of system components
  • Identify system data, hardware, software, or coding components required to meet user needs
  • Communicate with staff or clients to understand specific system requirements and document those needs
  • Provide technical guidance and support for the development or troubleshooting of systems
  • Document design specifications, installation instructions, and other system-related information
  • Monitor system operations to detect potential problems using Atomic Data monitoring solutions
  • Evaluate existing systems to determine effectiveness and suggest changes to meet organizational requirements
  • Configure servers to meet functional specifications
  • Perform ongoing hardware and software maintenance operations of Atomic Data Products and Services, including installing or upgrading hardware or software
  • Perform the installation of operating systems, network or application software, or computer or network hardware
  • Leverage Automation and Infrastructure as Code where possible
  • Train end users in system operation or maintenance, including cross training with the Product Operations Team as well as other teams within Atomic Data
  • Document systems operational needs such as support runbooks, common tasks, and break/fix items
  • Provide documentation to teams outside of Product Operations for how to implement and support customers that use this product or service
  • Scheduled On-Deck for supporting products during business hours that rotate among the team
  • Scheduled On-Call for supporting products outside of business hours that rotate among the team
Qualifications:
  • Grit – Passion and perseverance for long-term goals
  • Strong communication skills – verbal as well as written – for communicating within the team, across departments, and with customers
  • Growth Mindset
  • Bachelor's degree or equivalent combination of education and experience in Engineering, Information Technology, Information Systems, Mathematics, or Computer Science
  • Experience working in MSP environment desired, but not required
  • Understanding of cloud computing, database and application server, backup and recovery needs, development of deployment scripts using GIT and release methodologies, leverage Infrastructure as Code and other DevOps methodologies
  • Proven working experience in installing, configuring, and troubleshooting within Linux and/or Windows server environments
  • Entry-level experience with at least one database such as MySQL, Microsoft SQL, Postgres, or Influx
  • Entry-level experience in automation tools and methods
  • Entry-level experience in virtualization technologies such as VMware vSphere, Microsoft Hyper-V, or KVM
  • Entry-level experience in script development using Python or PowerShell
  • Entry-level experience with storage technologies such as Hyper-Converged Infrastructure (HCI) or monolithic storage solutions. Example solutions include VMware vSAN and NetApp AFF/FAS.
  • Configuration experience with load balancer hardware and software such as F5 or AVI
  • Entry-level experience with automation tools such as Chef and Ansible
  • Entry-level experience with Telegraf, InfluxDB, Chronograf, and Grafana
  • Ability to travel to datacenter or client sites if needed
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Product Operations
Reports To:
Architect and Manager of Product Operations
Career Path:
Cloud Engineer Level II
Cloud Engineer Level II

The Cloud Engineer Level II will design and develop solutions to complex applications problems, systems administration issues, or network concerns leveraging Infrastructure as Code and automation methods whenever possible. An individual in this position performs systems management and integration functions. This position is an escalation point for internal deployed application environments. The ideal candidate is skilled in implementation, troubleshooting, analysis, and creating preventive measures while interfacing with internal personnel as needed.

Essential duties and responsibilities:
  • Strong experience with Linux and Windows General Purpose Operating System Environments
  • Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components
  • Monitor system operation to detect potential problems
  • Provide installation teams guidelines for implementing secure systems
  • Configure servers to meet functional specifications
  • Leverage Automation and Infrastructure as Code where possible
  • Direct the installation of operating systems, network or application software, or computer or network hardware
  • Perform ongoing hardware and software maintenance operations, including installing or upgrading hardware or software
  • Direct the installation of operating systems, network, application, or hardware
  • Coordinate project activities with other personnel or departments
  • Train end users in system operation or maintenance, including cross training with the Product Operations Team as well as other teams within Atomic Data
  • Document systems operational needs such as support runbooks, common tasks, and break/fix items
  • Provide documentation to teams outside of Product Operations for how to implement and support customers that use this product or service
  • Recommend changes to improve computer or information systems
  • Scheduled On-Deck for supporting products during business hours that rotate among the team
  • Scheduled On-Call for supporting products outside of business hours that rotate among the team
Qualifications:
  • Grit – Passion and perseverance for long-term goals
  • Strong communication skills – verbal as well as written – for communicating within the team, across departments, and with customers
  • Growth Mindset
  • Bachelor's degree or equivalent combination of education and experience in Engineering, Information Technology, Information Systems, Mathematics, or Computer Science
  • Experience working in MSP environment desired, but not required
  • Understanding of cloud computing, database and application server, backup and recovery needs, development of scripts and leverage code repository
  • Proven working experience in installing, configuring, and troubleshooting within Windows and/or Linux General Purpose Operating Systems
  • Experience with at least one database such as MySQL, Microsoft SQL, Postgres, or Influx
  • Experience in automation tools and methods
  • Experience in virtualization technologies such as VMware vSphere or Microsoft Hyper-V
  • Experience in script development using Python or PowerShell
  • Base experience with storage technologies such as Hyper-Converged Infrastructure (HCI) or monolithic storage solutions. Example solutions include VMware vSAN and NetApp AFF/FAS.
  • Configuration experience with load balancer hardware and software such as F5 or AVI
  • Experience with automation tools such as Chef, Ansible, Terraform, Foreman, etc
  • Anticipate needs and make recommendations to improve performance and operational availability
  • Ability to travel to datacenter or client sites as needed
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Product Operations
Reports To:
Architect & Manager of Product Operations
Career Path:
Cloud Engineer Level III
Embedded Support Technician

Atomic Data is currently seeking an outgoing, customer focused Microsoft On-Site Embedded Support Technician to join our team. The On-Site Embedded Support Technician is responsible for providing onsite client support through expert problem identification, analysis, and appropriate troubleshooting. Individuals in this role solve technical issues involving the performance and status of workstations. Embedded Support Technicians perform initial diagnostics and resolves the user’s operational problems during the first point of contact. Ideal candidates will possess significant hands-on experience supporting all levels of local and remote users, in small to mid-sized companies, employing a wide variety of software, hardware, and peripheral equipment. Team members are self-motivated and able to work with minimal supervision.

Essential duties and responsibilities:
  • Serve as the first point for troubleshooting for Microsoft workstations and end user issues while onsite at the client
  • Communicate with staff or clients to understand specific system requirements
  • Monitor system operation to detect potential problems
  • Design and conduct hardware or software tests
  • Research, test, or verify proper functioning of software patches and fixes
  • Direct the installation of operating systems, network or application software, or computer network hardware
  • Train system users in system operation or maintenance
  • Coordinate project activities with other personnel or departments
  • Monitor computer system performance to ensure proper operation
  • Manage information technology projects or system activities
  • Install, test, and maintain computer hardware and software
  • Maintain computer hardware
  • Test computer hardware and software performance
  • Communicate project information to clients and team members
  • Conduct research to gain information about products or processes
  • Prepare analytical reports
  • Train others in software and interface use
  • Maintains firsthand knowledge of staff, environment and issues
Qualifications:
  • Experience achieving and maintaining 99.99% availability of networks and network services
  • Beginner skills with Microsoft Exchange 2010/2013/2016
  • Beginner skills in Microsoft Windows Server 2008/2008R2/2012/2012R2 and desktop operating systems
  • Beginner skills in MS Active Directory, core infrastructure services (DNS, DHCP, SMTP, etc.) and automation and scripting (Perl, etc.)
  • Beginner skills in Splunk enterprise management system software
  • Beginner skills in Microsoft SQL server, Microsoft IIS, patch management, and supporting .NET applications
  • Manage one’s own time and the time of others with constantly changing priorities and minimal supervision
  • Flexibility to support 24/7 operations
  • Must meet performance standards including attendance and punctuality
  • Must possess the ability to identify, organize, and document many tasks at one time
  • Reliable transportation to/from client sites
  • Experience managing projects using Autotask software desirable
  • Microsoft Certified Solutions Associate (MCSA) certification preferred
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Professional Services & Engineering
Reports To:
Engineering Service Manager
Career Path:
On-Site Technician
Infrastructure Engineer Level I

The Infrastructure Engineer is responsible for the operation, implementation, and maintenance of an existing service provider network. Duties will include network capacity planning and implementing ongoing network architecture improvements in a data center environment. Infrastructure Engineers work on a team performing both new customer activations, customer network architecture design and integration. This individual will have a strong ability to translate business requirements into technical requirements and anticipate end-to-end network infrastructure needs. Engineers work internally and externally with IT support team(s) and/or partners as part of an IT networking consultancy with client. This individual must possess high level knowledge in Cisco networking, Windows and Unix server administration, storage area networks, and virtualization technologies. The Infrastructure Engineer serves as a support level for troubleshooting networking issues escalated from the Atomic Data NOC.

Essential duties and responsibilities:
  • Back up network data
  • Configure security settings or access permissions for groups or individuals
  • Analyze and report network security breaches or attempted breaches
  • Identify the causes of networking problems, using diagnostic testing software and equipment
  • Document network support activities
  • Configure wide area network (WAN) or local area network (LAN) routers or related equipment
  • Install network software, including security or firewall software
  • Troubleshoot network or connectivity problems for users or user groups
  • Provide telephone support related to networking or connectivity issues
  • Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure enough availability or speed, to identify network problems, or for disaster recovery purposes
  • Analyze network data to determine network usage, disk space availability, or server function
  • Perform routine maintenance or standard repairs to networking components or equipment
  • Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment
  • Install new hardware or software systems or components, ensuring integration with existing network systems
  • Test hardware using standard diagnostic testing equipment and procedures
  • Install or repair network cables, including fiber optic cables
  • Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification
  • Create or update technical documentation for network installations or changes to existing installations
  • Train users in procedures related to network applications software or related systems
  • Test repaired items to ensure proper operation
  • Install and configure wireless networking equipment
  • Maintain logs of network activity
  • Document help desk requests and resolutions
  • Research hardware or software products to meet technical networking or security needs
  • Create or revise user instructions, procedures, or manuals
  • Run monthly network reports
  • Serve as an escalation point for troubleshooting of complex networking related issues in a service provider environment
  • Design and configure custom infrastructure solutions for Atomic Data customers
  • Operate and optimize existing Cisco networks interconnecting multiple Data Centers with customer locations and the internet
  • Configure custom security policies in existing Cisco ASA firewalls to support customer VPNs and protect customer servers
  • Configure MPLS services in existing MPLS backbone to interconnect customer locations with resources
  • Configure customer facing network ports on Cisco network including: T1, Multilink PPP T1, T3, Metro Ethernet, Ethernet
  • Provide internal level 1 support of EIGRP and BGP routing
  • Provide internal level 1 support of layer 2 switching
  • Provide technical direction and leadership to other network administrators/ engineers/ NOC through the planning and implementation processes
  • Ensures availability of 24x7 on-call support for emergencies
  • Attends to obligations and supports other company initiatives as directed
Qualifications:
  • Bachelor's degree or equivalent combination of education and experience in Engineering, Mathematics, or Computer Science
  • CCNA certification or equivalent knowledge
  • Possess 2-3 years’ experience in a high-performance infrastructure engineer role with direct support and network services engineering responsibilities
  • Hands-on experience with Cisco firewalls, routers, and switches
  • Knowledge of Low Voltage wiring standards
  • Proven experience with service provider protocols such as BGP, EIGRP, and MLPS
  • 24x7 operations experience required
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Infrastructure Engineering
Reports To:
Director of Infrastructure Engineering
Career Path:
Infrastructure Engineer II
Infrastructure Engineer Level II

The Infrastructure Engineer is responsible for the operation, implementation, and maintenance of an existing service provider network. Duties will include network capacity planning and implementing ongoing network architecture improvements in a data center environment. Infrastructure Engineers work on a team performing both new customer activations, customer network architecture design and integration. This individual will have a strong ability to translate business requirements into technical requirements and anticipate end-to-end network infrastructure needs. Engineers work internally and externally with IT support team(s) and/or partners as part of an IT networking consultancy with client. This individual must possess high level knowledge in Cisco networking, Windows and Unix server administration, storage area networks and virtualization technologies. The Infrastructure Engineer level II serves as a support level for troubleshooting networking issues escalated from the Atomic Data NOC and other infrastructure engineers.

Essential duties and responsibilities:
  • Back up network data
  • Configure security settings or access permissions for groups or individuals
  • Analyze and report network security breaches or attempted breaches
  • Identify the causes of networking problems, using diagnostic testing software and equipment
  • Document network support activities
  • Configure wide area network (WAN) or local area network (LAN) routers or related equipment
  • Install network software, including security or firewall software
  • Troubleshoot network or connectivity problems for users or user groups
  • Provide telephone support related to networking or connectivity issues
  • Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure enough availability or speed, to identify network problems, or for disaster recovery purposes
  • Analyze network data to determine network usage, disk space availability, or server function
  • Perform routine maintenance or standard repairs to networking components or equipment
  • Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment
  • Install new hardware or software systems or components, ensuring integration with existing network systems
  • Test hardware using standard diagnostic testing equipment and procedures
  • Install or repair network cables, including fiber optic cables
  • Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification
  • Create or update technical documentation for network installations or changes to existing installations
  • Train users in procedures related to network applications software or related systems
  • Test repaired items to ensure proper operation
  • Install and configure wireless networking equipment
  • Maintain logs of network activity
  • Document help desk requests and resolutions
  • Research hardware or software products to meet technical networking or security needs
  • Create or revise user instructions, procedures, or manuals
  • Run monthly network reports
  • Serve as an escalation point for troubleshooting of complex networking related issues in a service provider environment
  • Design, configure, and install custom infrastructure solutions for Data Center customers
  • Operate and optimize existing Cisco networks with customer locations and the internet
  • Configure custom security policies in existing Cisco ASA series firewalls to support customer VPNs and protect customer servers, in both stand alone and shared environments
  • Configure MPLS services in existing MPLS backbone to interconnect customer locations with Data Center resources
  • Configure customer facing network ports on existing Cisco network including: T1, Multilink PPP T1, T3, Metro Ethernet, Ethernet; provide onsite support for testing and day one go-live
  • Provide internal level 2 support of EIGRP and BGP routing
  • Provide internal level 2 support of layer 2 switching
  • Provide advanced technical direction and leadership to other network administrators/engineers through the planning and implementation processes
  • Ensures availability for rotating on call schedule
  • Attends to obligations and supports other company initiatives as directed
Qualifications:
  • Bachelor's degree or equivalent combination of education and experience in Engineering, Mathematics, or Computer Science
  • CCNP certification or higher knowledge
  • Advanced knowledge with 5+ years’ experience in a high-performance infrastructure engineering environment with direct support and network services engineering responsibilities
  • Hands-on experience with the following: Cisco firewalls, switches, and routers
  • Knowledge of Low Voltage wiring standards preferred
  • Proven experience with service provider protocols such as BGP, EIGRP, and MLPS
  • 24x7 operations experience required
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Infrastructure Engineering
Reports To:
Director of Infrastructure Engineering
Career Path:
Infrastructure Engineer Level III
NOC Supervisor

The NOC Supervisor is responsible for overseeing the NOC. Supervisors ensure clients are receiving the appropriate assistance. This includes the responsibility of managing procedures, prioritization and resolution of requests and alerts. Supervisors will also contribute to problem resolution by giving in-person, hands-on support to end users at the desktop level. The ideal candidate will exercise their leadership skills to motivate, encourage, and aide in the momentum of work flow. This position is an interactive position and has a requirement to be in the office with other staff during the assigned shift.

Essential duties and responsibilities:
  • Direct daily operations of department, analyze workflow, establish priorities, develop standards and set deadlines
  • Assist with new product testing, inspect equipment and read order sheets to prepare for delivery to users
  • Manage projects outside of daily recurring objectives
  • Review department policies and recommend updates
  • Ensure staffing and skill levels are maintained throughout operational hours by managing shift staffing schedules
  • Assist Human Resources with projects as needed
  • Serve as an escalation point for difficult or complex calls and requests
  • Produce statistics related to departmental performance
  • Arrange staff training sessions
  • Conduct briefings with NOC resources on changes or deployments that may affect volumes
  • Assist in providing first line support when workloads are high, or where additional experience is required
  • Ensure client satisfaction through consistent service delivery and communication
  • Ensure resources are following defined workflow on all tickets
  • Ensure ticket response and resolution times are within SLA timeframes
  • Monitor call, ticket, and queues and reallocate resources as necessary
  • Answer user inquiries regarding computer software or hardware operation to resolve problems
  • Oversee the daily performance of computer systems
  • Confer with staff, users, and management to establish requirements for new systems or modifications
  • Modify and customize commercial programs for internal needs
  • Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis
  • Recruit, hire, train and supervise staff, or participate in staffing decisions
  • Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems
  • Review project plans to plan and coordinate project activity
Qualifications:
  • Associates degree in Computer Science or 3-5 years of professional work experience in IT
  • 2+ years of IT management experience
  • Willingness to work a flexible schedule including on-call support for a 24X7 operation
  • Proven experience with training and/ or mentoring for direct reports
  • Ability to motivate and direct resources
  • Exceptional written, verbal and interpersonal skills
  • Strong problem solving, time management, flexibility, and communication skills
  • Keen attention to detail and ability to organize and document many tasks at one time
  • Exercise confidentiality and managerial-level discretion when working with individuals at all levels
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Network & Security Operations Center
Reports To:
Director of Network Operations, Security Operations and Professional Services
Career Path:
NOC Manager
NOC Technician Level I - Overnight Shift

Under the general direction of the supervisor, the NOC Technician I is responsible for monitoring critical network elements and engaging in proactive system monitoring for Atomic Data and customer infrastructure. A network operations technician works regularly with customers and must be able to troubleshoot all problems that may arise across Cisco, Linux, and Windows servers. An individual in this position is responsible for resolving tickets received concerning the following: remote access (VPN) connectivity, network connectivity issues, printer issues, internet use and setting, network/email/ telephony password resets, server monitoring, and system backup. In some instances, the NOC Technician will alert triage, resolve client requests, and escalate tickets to higher level resources. This position is an interactive position and has a requirement to be in the office with other staff during the assigned shift.

Essential duties and responsibilities:
  • Monitor automated and end user incident and outage reporting, troubleshoot, and resolve problems
  • Assist in management of the emergency process for support requests requiring escalation
  • Create and maintain tickets with service providers and internal teams to drive incidents to resolution
  • Notify clients of progress and resolution using documentation of network support activities
  • Deliver quality, reliable support to all customers both internally and externally
  • Create or update technical documentation or user instruction
  • Enforce and abide by building policies and access card security
  • Perform routine physical security walkthroughs and data center maintenance checklist
  • Consult with telecom and ISP vendors to resolve issues
  • Attend to obligations and support other company initiatives as directed
Qualifications:
  • 1-3 years of experience with Network Operations support in a professional environment
  • Minimum education in associate degree in Networking and Systems Administration or equivalent work experience
  • Communicate effectively with technical staff and end users
  • Exercise a proactive awareness for potential infrastructure issues
  • Willingness to work flexible schedules and support a 24X7 operation
  • Possess strong problem solving, time management, and flexibility
  • Ability to multi-task, organize, and document multiple tickets/tasks simultaneously
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Network & Security Operations Center
Reports To:
Director of Network Operations, Security Operations and Professional Services
Career Path:
NOC Technician Level II
On-site Technician

The On-Site Technician is responsible for providing resolutions to external and internal customers through expert problem identification, analysis, and appropriate troubleshooting. Individuals in this role solve complex technical issues involving the performance and status of workstations. Technicians perform initial diagnostics and resolves the user’s operational problems during the first point of contact. Ideal candidates will possess hands-on experience supporting all levels of local and remote users, in small to mid-sized companies, employing a wide variety of software, hardware, and peripheral equipment. Team members are self-motivated and able to work with minimal supervision.

Essential duties and responsibilities:
  • Serve as the 2nd Level escalation point for troubleshooting for Microsoft workstations
  • Communicate with staff or clients to understand specific system requirements
  • Monitor system operation to detect potential problems
  • Direct the analysis, development, and operation of complete computer systems
  • Design and conduct hardware or software tests
  • Research, test, or verify proper functioning of software patches and fixes
  • Direct the installation of operating systems, network or application software, or computer network hardware
  • Train system users in system operation or maintenance
  • Monitor computer system performance to ensure proper completion of work
  • Install, test, and maintain computer hardware and software
  • Communicate project information to clients and team members
  • Conduct research to gain information about products or processes
  • Train others in software and interface use
  • Attend client visits and maintenance reports
Qualifications:
  • Advanced and proven experience achieving and maintaining 99.99% availability of networks and network services
  • Intermediate skills with Microsoft Exchange 2010/2013/2016
  • Intermediate skills in Microsoft Windows Server 2008/2008R2/2012/2012R2/2016 and desktop operating systems
  • Intermediate skills in MS Active Directory, core infrastructure services (DNS, DHCP, SMTP, etc.) and automation and scripting (Perl, etc.)
  • Basic skills in Splunk enterprise management system software
  • Basic skills in Microsoft SQL server, Microsoft IIS, patch management, and supporting .NET applications
  • Manage one’s own time and the time of others with constantly changing priorities and minimal supervision
  • Flexibility to support 24/7 operations
  • Must meet performance standards including attendance and punctuality
  • Must possess the ability to identify, organize, and document many tasks at one time
  • Reliable transportation to/from client sites
  • Experience managing projects using Autotask software desirable
  • Microsoft Certified Solutions Associate (MCSA) certification preferred
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Professional Services & Engineering
Reports To:
Engineering Service Manager
Career Path:
Lead On-Site Technician
On-site Technician - Cincinnati

The On-Site Technician is responsible for providing resolutions to external and internal customers through expert problem identification, analysis, and appropriate troubleshooting. Individuals in this role solve complex technical issues involving the performance and status of workstations. Technicians perform initial diagnostics and resolves the user’s operational problems during the first point of contact. Ideal candidates will possess hands-on experience supporting all levels of local and remote users, in small to mid-sized companies, employing a wide variety of software, hardware, and peripheral equipment. Team members are self-motivated and able to work with minimal supervision.

Essential duties and responsibilities:
  • Serve as the 2nd Level escalation point for troubleshooting for Microsoft workstations
  • Communicate with staff or clients to understand specific system requirements
  • Monitor system operation to detect potential problems
  • Direct the analysis, development, and operation of complete computer systems
  • Design and conduct hardware or software tests
  • Research, test, or verify proper functioning of software patches and fixes
  • Direct the installation of operating systems, network or application software, or computer network hardware
  • Train system users in system operation or maintenance
  • Monitor computer system performance to ensure proper completion of work
  • Install, test, and maintain computer hardware and software
  • Communicate project information to clients and team members
  • Conduct research to gain information about products or processes
  • Train others in software and interface use
  • Attend client visits and maintenance reports
Qualifications:
  • Advanced and proven experience achieving and maintaining 99.99% availability of networks and network services
  • Intermediate skills with Microsoft Exchange 2010/2013/2016
  • Intermediate skills in Microsoft Windows Server 2008/2008R2/2012/2012R2/2016 and desktop operating systems
  • Intermediate skills in MS Active Directory, core infrastructure services (DNS, DHCP, SMTP, etc.) and automation and scripting (Perl, etc.)
  • Basic skills in Splunk enterprise management system software
  • Basic skills in Microsoft SQL server, Microsoft IIS, patch management, and supporting .NET applications
  • Manage one’s own time and the time of others with constantly changing priorities and minimal supervision
  • Flexibility to support 24/7 operations
  • Must meet performance standards including attendance and punctuality
  • Must possess the ability to identify, organize, and document many tasks at one time
  • Reliable transportation to/from client sites
  • Experience managing projects using Autotask software desirable
  • Microsoft Certified Solutions Associate (MCSA) certification preferred
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Professional Services & Engineering
Reports To:
Engineering Service Manager
Career Path:
Lead On-Site Technician
Proposal Coordinator

Game Day Technologies® powered by Atomic Data is shattering the traditional model of venue technology activation. Through value-managed and informed decision-making from design to operation, we balance future-proofing with budget mandates to consistently exceed client expectations.

Built from the enterprise successes at parent company Atomic Data, Game Day Technologies is a growing division focused exclusively on technology in arenas, stadiums, concert venues and other public spaces. Recent wins include TQL Stadium for FC Cincinnati, Allianz Field for MN United FC, and Xcel Energy Center for Minnesota Wild. This new role will help Game Day Technologies expand its geographic reach by supporting business development and closing new deals.

The ideal candidate will be detail-obsessed, organized, tech proficient, skilled in desktop publishing, and a master of the written word. The candidate should thrive in a fast-paced environment and be able to navigate loosely defined proposal procedures. Two years of experience in a comparable role is required, while experience in the technology, construction, or sports industry is highly preferred.

The Proposal Coordinator is based full-time in Minneapolis and reports to the European-based Director of Marketing Communications. Candidate must be able to work independently and proactively within a small-team environment. This is not a work from home position. Full-time presence in the office will be expected.

Essential duties and responsibilities:
  • Serve as lead on custom proposals, RFPs, RFIs, and RFQs
  • Assists in defining response templates, competitive advantage, response layout, and continuous improvements
  • Schedules and helps steer planning, review, architectural, sales, and other related meetings required to successfully respond to proposals
  • Works with Project Management to assign tasks to relevant subject matter experts, holding them accountable to the complex requirements and deadlines
  • Thoroughly reads, analyzes, dissects, comments on, and questions complex and technical proposal documents, RFP/RFI/RFQs, appendices, schedules, etc. to understand and communicate organizational requirements, scope of work, bid specifications, response requirements, timing, risks, etc.
  • Works with vendor partners and internal marketing, architecture, engineering, implementation, and leadership teams to research, write, and assemble proposal responses, resumes, project descriptions, bills of material, scopes of work, custom graphics, and supporting documentation
  • Writes copy, edits, organizes, lays out, designs, and executes all aspects of the final submission documents according to technical and brand standards
  • Manages correspondence, scheduling, and physical or digital submission of responses
  • Creates any necessary related materials, documents, presentations, etc. that may arise during bid processes
  • Manages document versioning and archival
  • Proactively tracks open public/private bid opportunities through research, bid alerts, bid portals, municipal websites, and professional networking
  • Maintains registration across various bid/procurement sites and portals
  • Develops written response section templates/libraries and InDesign/Word layout templates to simplify and standardize future responses
  • Works toward the development of a color-coded team process to improve response efficiencies and accountability
  • Tracks and analyzes win/loss data to monitor and improve response effectiveness
  • Remains aware of and proactively researches the sports and entertainment venue marketplace for new opportunities, competitive awareness, and best-practices
  • Performs research, assessment, analysis, technical writing, and other work as directed by leadership/management
Qualifications:
  • Bachelor’s degree in marketing, business, journalism, writing, or communications preferred
  • 2+ years of experience as a proposal writer, technical writer, or similar role
  • 2+ years of experience with copyediting, desktop publishing, page layout, or content creation/management
  • Technology, sports, or construction industry experience preferred
  • Superior computer skills and high level of comfort with new technologies
  • Extreme attention to detail and organizational skills
  • Advanced proficiency with the complete Microsoft Office suite
  • Intermediate to advanced proficiency with Adobe InDesign
  • Excellent written and verbal communication skills and high degree of comfort in engaging and working with staff of all levels, from engineers to the CEO
  • Able to analyze problems and strategize for better solutions
  • In-depth understanding of sports and entertainment industry
  • Exceptional communication and presentation skills
  • Possess an eagerness to learn and grow skillsets
  • Must be honest, punctual, organized, resilient, and professional
  • Ability to sit (or stand, if you’d like) for long periods of time
  • Ability to view computer screens for long periods of time
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Communications
Reports To:
Director of Marketing Communications
Career Path:
Service Desk Technician Level I

Service Desk team members are responsible for providing resolutions to external and internal customers through expert problem identification, analysis, and appropriate troubleshooting. Team members receive trouble tickets via email, ticketing system, or telephone, and are responsive and effective in creating tickets, resolving tickets and/or coordinating escalation for resolution. Team members have the ability to communicate effectively with both technical staff and end users; by providing exceptional client service skills. Service Desk team members are self-motivated and able to work with minimal supervision. This position requires the individual to primarily be in the office to complete daily responsibilities. The individual will work directly with the director of the department to determine a potential hybrid schedule, although this position requires significant time spent in the office.

Essential duties and responsibilities:
  • Understand and deliver on ticket escalation expectations
  • Own the responsibility of your tickets by ensuring statuses are kept current, documentation is clear and issues are resolved. Tickets must be updated in real time as events and actions occur
  • Reporting progress to clients and notifying them of resolutions through various sorts of documentation
  • Solid ability to communicate effectively with both technical staff and end users; by providing exceptional client service skills
  • Attends to obligations and supports other company initiatives as directed
  • Take incoming calls, tickets and emails and provide excellent service to clients
  • Create tickets for all client interactions
  • Create new documentation for Service Desk use
Qualifications:
  • 1-3 years of experience with helpdesk/desktop support in a professional environment
  • Associates degree in Computer Science or equivalent work experience
  • Willingness to work flexible schedules and support a 24X7 operations
  • Requires strong problem solving, time management, flexibility, and communication skills
  • Must have the ability to multi-task, organize and document many tasks at one time
  • Must have a strong background in Customer Service
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Service Desk
Reports To:
Service Desk Manager
Career Path:
Service Desk Technician Level II
Software Engineer Level II - Cincinnati

Software Engineer Level II must have an understanding of the basic fundamentals and principles of software development including analyzing, designing, developing, troubleshooting and debugging software programs. Additionally, gaining experience with the entire software development lifecycle including; architecture & design, development, testing, release, and troubleshooting is required.

Individuals in this role are able and willing to interact directly with customers of all sizes as well as Atomic Data peers and members of other teams. Successful resources are self-motivated and able to work with minimal supervision.

Essential duties and responsibilities:
  • Review customer requirements and architecture documents to provide estimates of work.
  • Support, troubleshoot and resolve issues with existing software applications.
  • Assist with creation and execution of test plans and test scripts for the software team against software applications and documented results.
  • Identify and escalate problems to senior team members in a timely manner.
  • Work collaboratively with a team.
  • Architect, design, and develop custom web interface systems and various other application components.
  • Gain an understanding of the business. Keep abreast of new technology systems, methods and platforms.
  • Solid ability to communicate effectively with both technical and non-technical staff and end users.
  • Must own a vehicle to travel to customer or other Atomic Data sites.
  • Must have a proven ability to determine workable solutions to complex problems in a timely manner.
  • Coordinate small projects and initiatives under the direction of department management.
  • Attend to obligations and support of other company initiatives as directed.
  • Provide architecture and design review for Software Engineer, Level III.
  • Provide mentorship and leadership for Software Engineer, Level I.
Qualifications:
  • Bachelor's degree or equivalent combination of education and work experience
  • 5+ years of software application and/or web development experience – Full life cycle preferred
  • SQL Server
  • MySQL
  • C#, Python, TypeScript
  • JavaScript, jQuery, CSS
  • ASP.NET and .NET Core
  • SSRS and SSIS experience
  • Web and client application development
  • SharePoint development and/or administration a plus, but not required
  • Strong organization skills to prioritize work, balance and lead complex projects
  • Ability to think independently, solve complex technical issues and willingness to work in a team environment
  • Must meet performance standards including attendance and punctuality
  • Must have the ability to multi-task, organize and document many tasks at one time
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Software Development
Reports To:
Software Solutions Operations Manager & Software Solutions Architecture Manager
Career Path:
Software Engineer Level III
Sales Consultant

The Sales Consultant is responsible for achieving the revenue quotas for their business unit. This person will handle all aspects of business development and facilitate the handoff of customers to the Implementation team. In addition, the Solutions Consultant will be responsible for collaborating with other business units within the organization to deliver exceptional customer solutions and maximizing revenue for the company. This position is client facing and interacts with prospects, clients, and internal personnel regularly.

Essential duties and responsibilities:
  • Identify prospective customers using business directories, leads from existing clients, participation in organizations, or trade show or conference attendance
  • Contact new or existing customers to discuss how specific products or services can meet their needs
  • Effectively communicate the need and overall goal of your customers to the operations team to maximize the effective delivery of the client solution
  • Conduct (50-100 per week) daily outbound calls
  • Maintain a deep understanding of customer’s current requirements and anticipate future needs
  • Offer solutions that are appropriate for the customer need
  • Meet or exceed new business revenue goals on a monthly and quarterly basis
  • Provide an accurate sales forecast
  • Demonstrate a degree of technical knowledge to gain the confidence of the client prospect
  • Demonstrate an understanding of the customer’s use of products/services
  • Prepare and submit sales contracts for orders
  • Visit establishments to evaluate needs or to promote product or service sales
  • Prepare sales presentations or proposals to explain product specifications or applications
  • Collaborate with colleagues to exchange information, such as selling strategies or marketing information
Qualifications:
  • Possess 5+ years of B-to-B sales experience – Information Technology industry desired
  • Dale Carnegie Sales training is a plus
  • Ability and willingness to travel to prospects and client sites as needed
  • Demonstrated sales, presentation and strong negotiation skills
  • Exceptional problem-solving skills and the ability to influence others
  • Highly organized, with strong self-management and the ability to thrive in an entrepreneurial environment
  • Highly motivated, self-disciplined and focused on achieving results
  • A high degree of flexibility, with the desire and ability for continuous learning
  • Proficient in Microsoft Office Suite and other related applications/tools
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Outside Sales
Reports To:
Director of Outside Sales
Career Path:
Sales Support

Sales Support will provide support for Atomic Data’s sales team, by conducting research, handling information requests, and performing functions such as preparing correspondence, eQuotes, arranging conference calls, managing our CRM, and scheduling meetings. The Sales Support resource should have excellent customer service skills and a high level of attention to detail.

Essential duties and responsibilities:
  • Optimize sales team time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications qualifications
  • Facilitate sales handoff to billing/accounting
  • Manage contracts, warranties, purchasing, products and service orders for clients
  • Coordinate and organize projects and tasks in Autotask database
  • Assist in preparing and running reports for data analysis
  • Perform administrative and office management duties, such as: welcomes guests, customers, and vendors by greeting them, in person or on the telephone, and answering or directing inquiries
  • Oversee product inventory
  • Manage & maintain Autotask CRM
  • Manage Hardware and Software Warranty and renewals
  • Process sales quotes
  • Filing (electronically and paper files) client order and contract documents
  • Assist with organizing special events and on-going scheduled events as needed
  • Attends to obligations and supports other company initiatives as directed
Qualifications:
  • Possess 1-3 years of sales experience and/ or experience supporting administrative or customer service role
  • Bachelor’s degree in Business Management or Information Systems Management is a plus
  • Excellent written and verbal communication skills
  • Proficient in MS Office (Word, Excel, PowerPoint) and Outlook, and Acrobat
  • Highly organized; ability to prioritize projects and meet deadlines in a rapidly changing work environment
  • Exercise attention to detail; ability to proofread and edit documents and ensure that all products are professional
  • Must be able to work with confidential and/or sensitive information and use diplomacy in communicating with high-level executives and management team
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Inside Sales
Reports To:
Director of Inside Sales
Career Path:
Solutions Consultant, Client Engagement or Implementation Coordinator
Systems Architect

Design and develop solutions to complex applications problems, system administration issues, or network concerns. Perform systems management and integration functions. The Systems Architect works with customer accounts to design and architect solutions that match their business needs. An individual in this role is responsible for communicating with customers and translating business needs into technology solutions. The ideal candidate can articulate technical information to a non-technical audience and communicate value proposition.

Essential duties and responsibilities:
  • Verify stability, interoperability, portability, security, or scalability of system architecture
  • Develop system engineering, software engineering, system integration, or distributed system and network architectures
  • Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components
  • Identify system data, hardware, or software components required to meet user needs
  • Communicate with staff or clients to understand specific system requirements
  • Provide advice on project costs, design concepts, or design changes
  • Provide technical guidance or support for the development or troubleshooting of systems
  • Document design specifications, installation instructions, and other system-related information
  • Communicate project information through presentations, technical reports, or white papers
  • Define and analyze objectives, scope, issues, or organizational impact of information systems
  • Evaluate current or emerging technologies to consider factors such as cost, portability, compatibility, or usability
  • Provide customers or installation teams guidelines for implementing secure systems
  • Establish functional or system standards to address operational requirements, quality requirements, and design constraints
  • Investigate system component suitability for specified purposes and make recommendations regarding component use
  • Complete models and simulations, using manual or automated tools, to analyze or predict system performance under different operating conditions
  • Develop project plans and schedules to help client with budget
  • Evaluate existing systems to determine effectiveness and suggest changes to meet organizational requirements
  • Configure servers to meet functional specifications
  • Direct the analysis, development, and operation of complete computer systems
  • Direct the installation of operating systems, network or application software, or computer or network hardware
Qualifications:
  • Bachelor's degree or equivalent combination of education and experience in Engineering, Mathematics, or Computer Science and/ or 7 years of experience leading complex problems in engineering
  • Possess active certifications in the following: CCNP certification or higher knowledge of router and switches, CCNP Security certification preferred, and CCIE (or in-progress), VMWare, NetApp, F5/ Big IP, and Microsoft certifications are desirable
  • Exercise back up or archival software knowledge in NetApp replication and/or VMWare
  • Experience with configuration management software such as VMware, Chef, Ansible, Rancid
  • Function in various operation system software including Windows Server 2012, 2016, CentOS and Linux
  • Expertise in database management system software including SQL and MySQL
  • Utilize a high degree of complex problem solving and convey technical information effectively
  • 24x7 operations experience required
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Architecture & Professional Services
Reports To:
Director of Architecture & Professional Services
Career Path:
Systems Engineer Level II

The Systems Engineer Level II is expected to have a strong foundation in systems infrastructure concepts, and individual areas of expertise within a given technology stack. Solid understanding of network fundamentals and how virtualized networks are deployed. Development of scripts for use with automation, installation, configuration, and analysis within an enterprise server environment. The ideal candidate is skilled in performing high-level root-cause analysis for service interruption recovery and creating preventive measures while interfacing with clients and internal personnel as needed. Ideal candidates will possess hands-on experience supporting all levels of local and remote users in small to large sized companies that employ a wide variety of software, hardware, and peripheral equipment. Team members are self-motivated and able to work with minimal supervision. To be successful in this role the engineer will need to have the ability to learn to support infrastructure across a variety of technologies.

Essential duties and responsibilities:
  • Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components
  • Attention to detail
  • Self-starter that can work well both independently and in a team format
  • Professional work ethic and attitude
  • Monitor system operation to detect potential problems
  • Configure servers to meet functional specifications
  • Perform or consult on operating systems, network or application software, or computer or network hardware
  • Perform ongoing hardware and software maintenance operations, including installing or upgrading hardware or software
  • Coordinate project activities with other personnel or departments
  • Recommend changes to improve computer or information systems
  • Provide technical updates to managers and customers during implementation and troubleshooting processes via various sorts of documentation
  • Own the responsibility of your work by ensuring statuses are kept current, documentation is clear, and issues are resolved
  • Solid ability to communicate effectively with both technical staff and end-users; by providing exceptional client service skills
  • Operate as an escalation point for Help Desk/NOC team and able to provide support and resolution for Level I and Level II trouble tickets
  • Ability to travel to customer or other Atomic sites; must own a reliable vehicle
  • Must have a proven ability to determine workable solutions to complex problems in a timely manner
Qualifications:
  • Bachelor's degree or equivalent combination of education and 5+ years of experience in Engineering, Mathematics, or Computer Science, experience working in MSP environment a plus
  • Must be proficient in at least one of the following an ability/want to learn the others: (5+ years of experience) VMware / Microsoft virtualization solutions (e.g. ESX and Virtual Server); SAN vendor technology (NetApp, Nimble, Pure Storage, etc.); Load balancing (F5 LTM, nginx, KEMP, NLB, etc.); Advanced skills in the management and deployment of Server Operating Systems (Windows or Unix); Microsoft Exchange (OnPrem and/or O365); Microsoft Active Directory; Core infrastructure services (DNS, DHCP, SMTP, etc.)
  • Strong troubleshooting abilities required
  • Preferred skills: Microsoft SQL server/MySQL, Microsoft IIS, patch management, and supporting .NET applications; Microsoft Certified Solutions Expert (MCSE) certification preferred; Proven proficiency in automation or scripting in any relevant discipline (Chef, Ansible, PowerShell, Python, shell scripting, etc.)
  • Proven track record of achieving and maintaining highly available networks and systems infrastructure
  • Flexibility to support 24/7 operations
  • Must possess the ability to identify, organize, and document many tasks at one time
  • Willingness to ability to travel on-site to clients as needed
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Professional Services & Engineering
Reports To:
Engineering Service Manager
Career Path:
System Engineer Level III
Technology Project Manager

The Technology Project Manager is responsible for managing highly complex projects, ranging from implementation of enterprise-wide applications to building end to end network infrastructure for Large Public Venues (LPV). Experience in managing projects with over $1M budget and duration of over 12 to 24 months is preferred. This individual will serve as liaison between clients, vendors, and other partners of the client. Prior experience in conducting full-fledged Request for Proposal (RFP) process is beneficial. This position requires interfacing with internal personnel and clients. Understanding all aspects of Technology from networking, software development, virtual servers, workstations including other networked systems like Point of Sale, Security Camera, IPTV, Scoreboard controls, Building Management Systems is highly advantageous.

Essential duties and responsibilities:
  • Understanding client’s technology goal, strategy, and helping formulate direction and implementation plan
  • Actively involved in budgeting, estimation, and planning of all aspects of technology for LPV
  • Conduct RFP process and evaluate bidders, build relationship with partners to keep current on technology sub systems
  • Challenge the client’s ideas if there are better ways and means to arrive at client’s objectives
  • Ability to have conversation with Technical Architects, Construction Architects, Low voltage cabling vendors, and/or Network Engineers to share project objective, plan, and implement solution
  • Represent the best interest of the client / LPV owner in all aspects of technology in discussion with partners
  • Track project budget, milestones, risks, dependencies, and issues to arrive at alternate solutions to meet project objective
  • Critical thinking and problem solving on day-to-day basis to resolve unanticipated challenges
  • Report to Client’s C level executives on project progress, challenges, and risks
Qualifications:
  • 5 years of managing complex projects spread between multiple teams, vendors, and technology systems
  • Advanced skills in Microsoft Office applications, specifically Word, Excel, and Outlook
  • Exceptional critical thinker, mental agility, and the ability to influence others
  • Highly organized, with strong self-management skills, and the ability to thrive in a fast-paced environment
  • Speak clearly and communicate effectively both written and verbally. Ability to customize messages to audience
  • Ability to lead long brainstorming sessions with client and internal teams
  • Work amidst continuous interruptions and changing priorities while being results focused
  • Ability to influence CXO level leadership of clients, vendors, and partners
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Project Management
Reports To:
Manager of Implementation and Client Engagement
Career Path: