Atomic Data Careers

Careers

Are you interested in the most advanced enterprise technology systems out there? Do you consider yourself an IT expert, or maybe aspire to become one? Are you willing to work hard and feel rewarded from the work you do? If so, then Atomic Data wants to meet you. At Atomic Data, we’re constantly looking for new experts to join our diverse, dedicated and experienced team. Review our open positions and submit your resume today!
Current job openings at Atomic Data
Cloud Engineer Level I

The Cloud Engineer Level I supports and implements systems tied to Atomic Data products. An individual in this position performs systems management and integration functions. This position is an escalation point for internal deployed application environments. An individual in this position performs systems management and integration functions. This position is an escalation point for internal deployed application environments. The ideal candidate is skilled in implementation, troubleshooting, analysis, and creating preventive measures while interfacing with internal personnel as needed.

Essential duties and responsibilities:
  • Verify stability, interoperability, portability, security, or scalability of Atomic Data Products and Services
  • Collaborate with engineers or software developers to select appropriate solutions or ensure the compatibility of system components
  • Identify system data, hardware, software, or coding components required to meet user needs
  • Communicate with staff or clients to understand specific system requirements and document those needs
  • Provide technical guidance and support for the development or troubleshooting of systems
  • Document design specifications, installation instructions, and other system-related information
  • Monitor system operations to detect potential problems using Atomic Data monitoring solutions
  • Evaluate existing systems to determine effectiveness and suggest changes to meet organizational requirements
  • Configure servers to meet functional specifications
  • Perform ongoing hardware and software maintenance operations of Atomic Data Products and Services, including installing or upgrading hardware or software
  • Perform the installation of operating systems, network or application software, or computer or network hardware
  • Leverage Automation and Infrastructure as Code where possible
  • Train end users in system operation or maintenance, including cross training with the Product Operations Team as well as other teams within Atomic Data
  • Document systems operational needs such as support runbooks, common tasks, and break/fix items
  • Provide documentation to teams outside of Product Operations for how to implement and support customers that use this product or service
  • Scheduled On-Deck for supporting products during business hours that rotate among the team
  • Scheduled On-Call for supporting products outside of business hours that rotate among the team
Qualifications:
  • 3-6 years of experience working in Information Technology
  • Grit – Passion and perseverance for long-term goals
  • Strong communication skills – verbal as well as written – for communicating within the team, across departments, and with customers
  • Growth Mindset
  • Bachelor's degree or equivalent combination of education and experience in Engineering, Information Technology, Information Systems, Mathematics, or Computer Science
  • Experience working in MSP environment desired, but not required
  • Understanding of cloud computing, database and application server, backup and recovery needs, development of deployment scripts using GIT and release methodologies, leverage Infrastructure as Code and other DevOps methodologies
  • Proven working experience in installing, configuring, and troubleshooting within Linux and/or Windows server environments
  • Entry-level experience with at least one database such as MySQL, Microsoft SQL, Postgres, or Influx
  • Entry-level experience in automation tools and methods
  • Entry-level experience in virtualization technologies such as VMware vSphere, Microsoft Hyper-V, or KVM
  • Entry-level experience in script development using Python or PowerShell
  • Entry-level experience with storage technologies such as Hyper-Converged Infrastructure (HCI) or monolithic storage solutions. Example solutions include VMware vSAN and NetApp AFF/FAS.
  • Configuration experience with load balancer hardware and software such as F5 or AVI
  • Entry-level experience with automation tools such as Chef and Ansible
  • Entry-level experience with Telegraf, InfluxDB, Chronograf, and Grafana
  • Ability to travel to datacenter or client sites if needed
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Product Operations
Reports To:
Architect and Manager of Product Operations
Career Path:
Cloud Engineer Level II
Infrastructure Engineer Level I

The Infrastructure Engineer is responsible for the operation, implementation, and maintenance of an existing service provider network. Duties will include network capacity planning and implementing ongoing network architecture improvements in a data center environment. Infrastructure Engineers work on a team performing both new customer activations, customer network architecture design and integration. This individual will have a strong ability to translate business requirements into technical requirements and anticipate end-to-end network infrastructure needs. Engineers work internally and externally with IT support team(s) and/or partners as part of an IT networking consultancy with client. This individual must possess high level knowledge in Cisco networking, Windows and Unix server administration, storage area networks, and virtualization technologies. The Infrastructure Engineer serves as a support level for troubleshooting networking issues escalated from the Atomic Data NOC.

Essential duties and responsibilities:
  • Back up network data
  • Configure security settings or access permissions for groups or individuals
  • Analyze and report network security breaches or attempted breaches
  • Identify the causes of networking problems, using diagnostic testing software and equipment
  • Document network support activities
  • Configure wide area network (WAN) or local area network (LAN) routers or related equipment
  • Install network software, including security or firewall software
  • Troubleshoot network or connectivity problems for users or user groups
  • Provide telephone support related to networking or connectivity issues
  • Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure enough availability or speed, to identify network problems, or for disaster recovery purposes
  • Analyze network data to determine network usage, disk space availability, or server function
  • Perform routine maintenance or standard repairs to networking components or equipment
  • Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment
  • Install new hardware or software systems or components, ensuring integration with existing network systems
  • Test hardware using standard diagnostic testing equipment and procedures
  • Install or repair network cables, including fiber optic cables
  • Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification
  • Create or update technical documentation for network installations or changes to existing installations
  • Train users in procedures related to network applications software or related systems
  • Test repaired items to ensure proper operation
  • Install and configure wireless networking equipment
  • Maintain logs of network activity
  • Document help desk requests and resolutions
  • Research hardware or software products to meet technical networking or security needs
  • Create or revise user instructions, procedures, or manuals
  • Run monthly network reports
  • Serve as an escalation point for troubleshooting of complex networking related issues in a service provider environment
  • Design and configure custom infrastructure solutions for Atomic Data customers
  • Operate and optimize existing Cisco networks interconnecting multiple Data Centers with customer locations and the internet
  • Configure custom security policies in existing Cisco ASA firewalls to support customer VPNs and protect customer servers
  • Configure MPLS services in existing MPLS backbone to interconnect customer locations with resources
  • Configure customer facing network ports on Cisco network including: T1, Multilink PPP T1, T3, Metro Ethernet, Ethernet
  • Provide internal level 1 support of EIGRP and BGP routing
  • Provide internal level 1 support of layer 2 switching
  • Provide technical direction and leadership to other network administrators/ engineers/ NOC through the planning and implementation processes
  • Ensures availability of 24x7 on-call support for emergencies
  • Attends to obligations and supports other company initiatives as directed
Qualifications:
  • Bachelor's degree or equivalent combination of education and experience in Engineering, Mathematics, or Computer Science
  • CCNA certification or equivalent knowledge
  • Possess 2-3 years’ experience in a high-performance infrastructure engineer role with direct support and network services engineering responsibilities
  • Hands-on experience with Cisco firewalls, routers, and switches
  • Knowledge of Low Voltage wiring standards
  • Proven experience with service provider protocols such as BGP, EIGRP, and MLPS
  • 24x7 operations experience required
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Infrastructure Engineering
Reports To:
Director of Infrastructure Engineering
Career Path:
Infrastructure Engineer II
Infrastructure Engineer Level II

The Infrastructure Engineer is responsible for the operation, implementation, and maintenance of an existing service provider network. Duties will include network capacity planning and implementing ongoing network architecture improvements in a data center environment. Infrastructure Engineers work on a team performing both new customer activations, customer network architecture design and integration. This individual will have a strong ability to translate business requirements into technical requirements and anticipate end-to-end network infrastructure needs. Engineers work internally and externally with IT support team(s) and/or partners as part of an IT networking consultancy with client. This individual must possess high level knowledge in Cisco networking, Windows and Unix server administration, storage area networks and virtualization technologies. The Infrastructure Engineer level II serves as a support level for troubleshooting networking issues escalated from the Atomic Data NOC and other infrastructure engineers.

Essential duties and responsibilities:
  • Back up network data
  • Configure security settings or access permissions for groups or individuals
  • Analyze and report network security breaches or attempted breaches
  • Identify the causes of networking problems, using diagnostic testing software and equipment
  • Document network support activities
  • Configure wide area network (WAN) or local area network (LAN) routers or related equipment
  • Install network software, including security or firewall software
  • Troubleshoot network or connectivity problems for users or user groups
  • Provide telephone support related to networking or connectivity issues
  • Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure enough availability or speed, to identify network problems, or for disaster recovery purposes
  • Analyze network data to determine network usage, disk space availability, or server function
  • Perform routine maintenance or standard repairs to networking components or equipment
  • Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment
  • Install new hardware or software systems or components, ensuring integration with existing network systems
  • Test hardware using standard diagnostic testing equipment and procedures
  • Install or repair network cables, including fiber optic cables
  • Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification
  • Create or update technical documentation for network installations or changes to existing installations
  • Train users in procedures related to network applications software or related systems
  • Test repaired items to ensure proper operation
  • Install and configure wireless networking equipment
  • Maintain logs of network activity
  • Document help desk requests and resolutions
  • Research hardware or software products to meet technical networking or security needs
  • Create or revise user instructions, procedures, or manuals
  • Run monthly network reports
  • Serve as an escalation point for troubleshooting of complex networking related issues in a service provider environment
  • Design, configure, and install custom infrastructure solutions for Data Center customers
  • Operate and optimize existing Cisco networks with customer locations and the internet
  • Configure custom security policies in existing Cisco ASA series firewalls to support customer VPNs and protect customer servers, in both stand alone and shared environments
  • Configure MPLS services in existing MPLS backbone to interconnect customer locations with Data Center resources
  • Configure customer facing network ports on existing Cisco network including: T1, Multilink PPP T1, T3, Metro Ethernet, Ethernet; provide onsite support for testing and day one go-live
  • Provide internal level 2 support of EIGRP and BGP routing
  • Provide internal level 2 support of layer 2 switching
  • Provide advanced technical direction and leadership to other network administrators/engineers through the planning and implementation processes
  • Ensures availability for rotating on call schedule
  • Attends to obligations and supports other company initiatives as directed
Qualifications:
  • Bachelor's degree or equivalent combination of education and experience in Engineering, Mathematics, or Computer Science
  • CCNP certification or higher knowledge
  • Advanced knowledge with 5+ years’ experience in a high-performance infrastructure engineering environment with direct support and network services engineering responsibilities
  • Hands-on experience with the following: Cisco firewalls, switches, and routers
  • Knowledge of Low Voltage wiring standards preferred
  • Proven experience with service provider protocols such as BGP, EIGRP, and MLPS
  • 24x7 operations experience required
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Infrastructure Engineering
Reports To:
Director of Infrastructure Engineering
Career Path:
Infrastructure Engineer Level III
On-site Technician

The On-Site Technician is responsible for providing resolutions to external and internal customers through expert problem identification, analysis, and appropriate troubleshooting. Individuals in this role solve complex technical issues involving the performance and status of workstations. Technicians perform initial diagnostics and resolves the user’s operational problems during the first point of contact. Ideal candidates will possess hands-on experience supporting all levels of local and remote users, in small to mid-sized companies, employing a wide variety of software, hardware, and peripheral equipment. Team members are self-motivated and able to work with minimal supervision.

Essential duties and responsibilities:
  • Serve as the 2nd Level escalation point for troubleshooting for Microsoft workstations
  • Communicate with staff or clients to understand specific system requirements
  • Monitor system operation to detect potential problems
  • Direct the analysis, development, and operation of complete computer systems
  • Design and conduct hardware or software tests
  • Research, test, or verify proper functioning of software patches and fixes
  • Direct the installation of operating systems, network or application software, or computer network hardware
  • Train system users in system operation or maintenance
  • Monitor computer system performance to ensure proper completion of work
  • Install, test, and maintain computer hardware and software
  • Communicate project information to clients and team members
  • Conduct research to gain information about products or processes
  • Train others in software and interface use
  • Attend client visits and maintenance reports
Qualifications:
  • Advanced and proven experience achieving and maintaining 99.99% availability of networks and network services
  • Intermediate skills with Microsoft Exchange 2010/2013/2016
  • Intermediate skills in Microsoft Windows Server 2008/2008R2/2012/2012R2/2016 and desktop operating systems
  • Intermediate skills in MS Active Directory, core infrastructure services (DNS, DHCP, SMTP, etc.) and automation and scripting (Perl, etc.)
  • Basic skills in Splunk enterprise management system software
  • Basic skills in Microsoft SQL server, Microsoft IIS, patch management, and supporting .NET applications
  • Manage one’s own time and the time of others with constantly changing priorities and minimal supervision
  • Flexibility to support 24/7 operations
  • Must meet performance standards including attendance and punctuality
  • Must possess the ability to identify, organize, and document many tasks at one time
  • Reliable transportation to/from client sites
  • Experience managing projects using Autotask software desirable
  • Microsoft Certified Solutions Associate (MCSA) certification preferred
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Professional Services & Engineering
Reports To:
Engineering Service Manager
Career Path:
Lead On-Site Technician
On-site Technician - Cincinnati

The On-Site Technician is responsible for providing resolutions to external and internal customers through expert problem identification, analysis, and appropriate troubleshooting. Individuals in this role solve complex technical issues involving the performance and status of workstations. Technicians perform initial diagnostics and resolves the user’s operational problems during the first point of contact. Ideal candidates will possess hands-on experience supporting all levels of local and remote users, in small to mid-sized companies, employing a wide variety of software, hardware, and peripheral equipment. Team members are self-motivated and able to work with minimal supervision.

Essential duties and responsibilities:
  • Serve as the 2nd Level escalation point for troubleshooting for Microsoft workstations
  • Communicate with staff or clients to understand specific system requirements
  • Monitor system operation to detect potential problems
  • Direct the analysis, development, and operation of complete computer systems
  • Design and conduct hardware or software tests
  • Research, test, or verify proper functioning of software patches and fixes
  • Direct the installation of operating systems, network or application software, or computer network hardware
  • Train system users in system operation or maintenance
  • Monitor computer system performance to ensure proper completion of work
  • Install, test, and maintain computer hardware and software
  • Communicate project information to clients and team members
  • Conduct research to gain information about products or processes
  • Train others in software and interface use
  • Attend client visits and maintenance reports
Qualifications:
  • Advanced and proven experience achieving and maintaining 99.99% availability of networks and network services
  • Intermediate skills with Microsoft Exchange 2010/2013/2016
  • Intermediate skills in Microsoft Windows Server 2008/2008R2/2012/2012R2/2016 and desktop operating systems
  • Intermediate skills in MS Active Directory, core infrastructure services (DNS, DHCP, SMTP, etc.) and automation and scripting (Perl, etc.)
  • Basic skills in Splunk enterprise management system software
  • Basic skills in Microsoft SQL server, Microsoft IIS, patch management, and supporting .NET applications
  • Manage one’s own time and the time of others with constantly changing priorities and minimal supervision
  • Flexibility to support 24/7 operations
  • Must meet performance standards including attendance and punctuality
  • Must possess the ability to identify, organize, and document many tasks at one time
  • Reliable transportation to/from client sites
  • Experience managing projects using Autotask software desirable
  • Microsoft Certified Solutions Associate (MCSA) certification preferred
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Professional Services & Engineering
Reports To:
Engineering Service Manager
Career Path:
Lead On-Site Technician
Sales Consultant

The Sales Consultant is responsible for achieving the revenue quotas for their business unit. This person will handle all aspects of business development and facilitate the handoff of customers to the Implementation team. In addition, the Sales Consultant will be responsible for collaborating with other business units within the organization to deliver exceptional customer solutions and maximizing revenue for the company. This position is client facing and interacts with prospects, clients, and internal personnel regularly.

Essential duties and responsibilities:
  • Identify prospective customers using business directories, leads from existing clients, participation in organizations, or trade show or conference attendance
  • Contact new or existing customers to discuss how specific products or services can meet their needs
  • Effectively communicate the need and overall goal of your customers to the operations team to maximize the effective delivery of the client solution
  • Conduct (50-100 per week) daily outbound calls
  • Maintain a deep understanding of customer’s current requirements and anticipate future needs
  • Offer solutions that are appropriate for the customer need
  • Meet or exceed new business revenue goals on a monthly and quarterly basis
  • Provide an accurate sales forecast
  • Demonstrate a degree of technical knowledge to gain the confidence of the client prospect
  • Demonstrate an understanding of the customer’s use of products/services
  • Prepare and submit sales contracts for orders
  • Visit establishments to evaluate needs or to promote product or service sales
  • Prepare sales presentations or proposals to explain product specifications or applications
  • Collaborate with colleagues to exchange information, such as selling strategies or marketing information
Qualifications:
  • Possess 5+ years of B-to-B sales experience – Information Technology industry desired
  • Dale Carnegie Sales training is a plus
  • Ability and willingness to travel to prospects and client sites as needed
  • Demonstrated sales, presentation and strong negotiation skills
  • Exceptional problem-solving skills and the ability to influence others
  • Highly organized, with strong self-management and the ability to thrive in an entrepreneurial environment
  • Highly motivated, self-disciplined and focused on achieving results
  • A high degree of flexibility, with the desire and ability for continuous learning
  • Proficient in Microsoft Office Suite and other related applications/tools
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Outside Sales
Reports To:
Director of Outside Sales
Career Path:
Security Engineer

The Security Engineer is responsible for safeguarding the organization’s computer networks and systems. The Security Engineer helps to plan and carry out an organization’s information security strategy. They assist in the development of security standards and best practices for the organization and recommend security enhancements to management as needed. The Security Engineer provides expert judgment and analysis for the design, development, and implementation of technical products and systems. They resolve complex technical issues and conducts advanced research. The Security Engineer is also responsible for educating the workforce on information security through training and building awareness.

Essential duties and responsibilities:
  • Understand the security implications of the organization’s infrastructure needs while adjusting them according to our environment
  • Review, audit, and recommend improvements to the organization’s existing infrastructure security
  • Develop best practices and security standards for the organization
  • Collaborate with management to update, maintain, and lead internal security-focused training and documentation, including phishing simulations
  • Perform regular vulnerability scanning, assess risks, generate reports, and assist with remediation when necessary
  • Review and update internal incident response documentation, process, and procedures in support of continuous improvement, as well as act as a subject matter expert in the event of an incident
  • Keep abreast of security, compliance, and privacy standards and regulations, as well as alerts and vulnerabilities that are relevant to the organization
  • Report emerging threats and critical software issues that may affect the organization
  • Assist with the organization’s internal and external audits
  • Attend to obligations and support other company initiatives as directed
Qualifications:
  • At least 4 years in the Cybersecurity industry; additional Bachelor's degree preferred but not required
  • Basic coding skills in HTML/CSS, Bash, Python, and other languages
  • Certifications such as CISSP, SSCP, GSEC, or CSX-P desired
  • Diverse, practical, multi-vendor experiences at an intermediate level or better with a majority of the following: operating systems, network switches and routing, firewalls, intrusion detection systems, monitoring, scripting, traffic capture and analysis, vulnerability scanning
  • An understanding of industry best practices and how to implement them at an organization-wide level
  • Critical thinking skills and the ability to solve problems as they arise
  • Strong written, oral, and inter-personal communication, collaboration, and organizational skills
  • Ability to quickly assimilate new information and respond to changing situations
  • Prioritizes and plans work activities, uses time efficiently, and develops realistic action plans
  • Comfortable working in a fast-paced environment
  • 24x7 operations experience
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Internal Security & Compliance
Reports To:
Director of Technology, Architecture and Compliance
Career Path:
Senior Security Engineer
Service Desk Technician Level I

Service Desk team members are responsible for providing resolutions to external and internal customers through expert problem identification, analysis, and appropriate troubleshooting. Team members receive trouble tickets via email, ticketing system, or telephone, and are responsive and effective in creating tickets, resolving tickets and/or coordinating escalation for resolution. Team members have the ability to communicate effectively with both technical staff and end users; by providing exceptional client service skills. Service Desk team members are self-motivated and able to work with minimal supervision. This position requires the individual to primarily be in the office to complete daily responsibilities. The individual will work directly with the director of the department to determine a potential hybrid schedule, although this position requires significant time spent in the office.

Essential duties and responsibilities:
  • Understand and deliver on ticket escalation expectations
  • Own the responsibility of your tickets by ensuring statuses are kept current, documentation is clear and issues are resolved. Tickets must be updated in real time as events and actions occur
  • Reporting progress to clients and notifying them of resolutions through various sorts of documentation
  • Solid ability to communicate effectively with both technical staff and end users; by providing exceptional client service skills
  • Attends to obligations and supports other company initiatives as directed
  • Take incoming calls, tickets and emails and provide excellent service to clients
  • Create tickets for all client interactions
  • Create new documentation for Service Desk use
Qualifications:
  • 1-3 years of experience with helpdesk/desktop support in a professional environment
  • Associates degree in Computer Science or equivalent work experience
  • Willingness to work flexible schedules and support a 24X7 operations
  • Requires strong problem solving, time management, flexibility, and communication skills
  • Must have the ability to multi-task, organize and document many tasks at one time
  • Must have a strong background in Customer Service
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Service Desk
Reports To:
Service Desk Manager
Career Path:
Service Desk Technician Level II
Software Engineer Level II - Cincinnati

Software Engineer Level II must have an understanding of the basic fundamentals and principles of software development including analyzing, designing, developing, troubleshooting and debugging software programs. Additionally, gaining experience with the entire software development lifecycle including; architecture & design, development, testing, release, and troubleshooting is required.

Individuals in this role are able and willing to interact directly with customers of all sizes as well as Atomic Data peers and members of other teams. Successful resources are self-motivated and able to work with minimal supervision.

Essential duties and responsibilities:
  • Review customer requirements and architecture documents to provide estimates of work.
  • Support, troubleshoot and resolve issues with existing software applications.
  • Assist with creation and execution of test plans and test scripts for the software team against software applications and documented results.
  • Identify and escalate problems to senior team members in a timely manner.
  • Work collaboratively with a team.
  • Architect, design, and develop custom web interface systems and various other application components.
  • Gain an understanding of the business. Keep abreast of new technology systems, methods and platforms.
  • Solid ability to communicate effectively with both technical and non-technical staff and end users.
  • Must own a vehicle to travel to customer or other Atomic Data sites.
  • Must have a proven ability to determine workable solutions to complex problems in a timely manner.
  • Coordinate small projects and initiatives under the direction of department management.
  • Attend to obligations and support of other company initiatives as directed.
  • Provide architecture and design review for Software Engineer, Level III.
  • Provide mentorship and leadership for Software Engineer, Level I.
Qualifications:
  • Bachelor's degree or equivalent combination of education and work experience
  • 5+ years of software application and/or web development experience – Full life cycle preferred
  • SQL Server
  • MySQL
  • C#, Python, TypeScript
  • JavaScript, jQuery, CSS
  • ASP.NET and .NET Core
  • SSRS and SSIS experience
  • Web and client application development
  • SharePoint development and/or administration a plus, but not required
  • Strong organization skills to prioritize work, balance and lead complex projects
  • Ability to think independently, solve complex technical issues and willingness to work in a team environment
  • Must meet performance standards including attendance and punctuality
  • Must have the ability to multi-task, organize and document many tasks at one time
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Software Development
Reports To:
Software Solutions Operations Manager & Software Solutions Architecture Manager
Career Path:
Software Engineer Level III
Systems Engineer Level II

The Systems Engineer Level II is expected to have a strong foundation in systems infrastructure concepts, and individual areas of expertise within a given technology stack. Solid understanding of network fundamentals and how virtualized networks are deployed. Development of scripts for use with automation, installation, configuration, and analysis within an enterprise server environment. The ideal candidate is skilled in performing high-level root-cause analysis for service interruption recovery and creating preventive measures while interfacing with clients and internal personnel as needed. Ideal candidates will possess hands-on experience supporting all levels of local and remote users in small to large sized companies that employ a wide variety of software, hardware, and peripheral equipment. Team members are self-motivated and able to work with minimal supervision. To be successful in this role the engineer will need to have the ability to learn to support infrastructure across a variety of technologies.

Essential duties and responsibilities:
  • Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components
  • Attention to detail
  • Self-starter that can work well both independently and in a team format
  • Professional work ethic and attitude
  • Monitor system operation to detect potential problems
  • Configure servers to meet functional specifications
  • Perform or consult on operating systems, network or application software, or computer or network hardware
  • Perform ongoing hardware and software maintenance operations, including installing or upgrading hardware or software
  • Coordinate project activities with other personnel or departments
  • Recommend changes to improve computer or information systems
  • Provide technical updates to managers and customers during implementation and troubleshooting processes via various sorts of documentation
  • Own the responsibility of your work by ensuring statuses are kept current, documentation is clear, and issues are resolved
  • Solid ability to communicate effectively with both technical staff and end-users; by providing exceptional client service skills
  • Operate as an escalation point for Help Desk/NOC team and able to provide support and resolution for Level I and Level II trouble tickets
  • Ability to travel to customer or other Atomic sites; must own a reliable vehicle
  • Must have a proven ability to determine workable solutions to complex problems in a timely manner
Qualifications:
  • Bachelor's degree or equivalent combination of education and 5+ years of experience in Engineering, Mathematics, or Computer Science, experience working in MSP environment a plus
  • Must be proficient in at least one of the following an ability/want to learn the others (5+ years of experience): VMware / Microsoft virtualization solutions (e.g. ESX and Virtual Server), SAN vendor technology (NetApp, Nimble, Pure Storage, etc.), Load balancing (F5 LTM, nginx, KEMP, NLB, etc.), Advanced skills in the management and deployment of Server Operating Systems (Windows or Unix), Microsoft Exchange (OnPrem and/or O365), Microsoft Active Directory, Core infrastructure services (DNS, DHCP, SMTP, etc.)
  • Strong troubleshooting abilities required
  • Preferred skills: Microsoft SQL server/MySQL, Microsoft IIS, patch management, and supporting .NET applications, Microsoft Certified Solutions Expert (MCSE) certification preferred, Proven proficiency in automation or scripting in any relevant discipline (Chef, Ansible, PowerShell, Python, shell scripting, etc.)
  • Proven track record of achieving and maintaining highly available networks and systems infrastructure
  • Flexibility to support 24/7 operations
  • Must possess the ability to identify, organize, and document many tasks at one time
  • Willingness to ability to travel on-site to clients as needed
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Professional Services & Engineering
Reports To:
Engineering Service Manager
Career Path:
System Engineer Level III