Careers
The Client Support Specialist I is the first point of contact for our clients. They are responsible for providing resolutions to external and internal customers through expert problem identification, analysis, and appropriate troubleshooting. Specialists receive requests via email, ticketing system, or telephone, they are responsive and effective in addressing, resolving and/or coordinating escalation to resolve client requests. An ideal candidate is self-motivated, can work with minimal supervision, possesses exceptional client service skills, and can communicate effectively with both technical staff and end users. This position primarily functions in-office.
- Handle incoming calls, tickets and emails and provide excellent customer service to clients
- Create tickets for all client interactions
- Maintain an organized and effective workflow for tickets by ensuring statuses are kept current, documentation is clear, and issues are resolved
- Reporting progress to clients and notifying them of resolutions through various sorts of documentation
- Communicate effectively with both technical staff and end users
- Attend to obligations and support other company initiatives as directed
- Understand and deliver on ticket escalation expectations
- Create new technical documentation for Client Support use
- Must meet performance standards including attendance and punctuality
- Strong interpersonal communication skills and ability to contribute to a positive work environment.
- Ability to be adaptable and to work collaboratively on a team
- Help desk and/or Customer Service experience in a professional environment (preferred)
- Associates degree in Computer Science or equivalent work experience (preferred)
- Ability and willingness to work flexible schedules as needed
- Strong problem solving, time management and communication skills
- Ability to multi-task, organize and document many tasks at one time
- Reliable transportation to get to and from Atomic Data facilities.
Atomic Data provides equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws, directives, and regulations of federal, state, and local governing bodies or agencies. Our organization will not discriminate against or harass any employee based on actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, familial status, veteran status, sexual orientation, gender identity, genetic information, status regarding public assistance, membership or activity in a local human rights commission activity, or any other characteristic protected by applicable federal, state, or local laws. Atomic Data will take affirmative steps to ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, promotion, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible. In addition, all employees are expected to perform their essential functions in a manner that supports equal employment opportunities.
Any employee or applicant for employment who believes they have been treated in a way that violates this policy should contact Human Resources. Human Resources will take immediate action to investigate and address allegations of discrimination or harassment confidentially and promptly.
The Customer Support Representative will work to sell products, services, and technology solutions to businesses or groups of individuals. This position is also responsible for producing reports for un-managed clients of the organization, providing exceptional customer service, and assuring outstanding results. An individual in this position is expected understand the organization’s products and services and be able to quote them appropriately to customers. This role is both customer-facing and internal. The ideal candidate for this position possesses excellent customer service skills and a high level of attention to detail.
- Assist outside sales in generating revenue to meet sales budget goals
- Contact existing un-managed customers to demonstrate products, explain product features, and solicit orders
- Recommend products to customers, based on customers' needs and interests
- Answer customers' questions about products, prices, availability, product uses, and credit terms
- Estimate or quote prices, credit or contract terms, warranties, and delivery dates
- Prepare estimates and bids that meet specific customer needs
- Perform administrative duties, such as preparing sales budgets and reports, keeping sales records and filing expense account reports
- Negotiate details of payments
- Manage all active client purchasing for accounts receivable and equipment orders
- Assist with creation and management of projects to support ongoing client activities
- Work with Sales and Engineering department to aid in the gathering of client specific information needed
- Prepare and run requested client reports
- Work to establish a positive working relationship with management team of clients
- Conduct scheduled meetings with clients
- BA or BS degree in related field or equivalent work experience preferred
- Advanced skills in Microsoft Office applications, specifically Word, Excel, Visio and Outlook
- Exceptional problem-solving skills and the ability to influence others
- Highly organized, with strong self-management and the ability to thrive in a fast-paced environment
- Speak clearly and communicate effectively both written and verbally
- Work amidst continuous interruptions and changing priorities with results focus
- Anticipate future needs of the organization and pursue related learning
- A passion for technology and adaptable to new technologies
- Proven record of coordinating process and procedure dynamics
- Experience with CRM and enterprise system management software, such as Autotask is a plus
- Exceptional prospecting, networking, and presentation skills
- Excellent communication (written and oral), negotiation, problem-solving and decision-making skills
- All Atomic Data employees must be fully vaccinated against COVID-19 prior to their first day. Atomic Data provides reasonable accommodations, absent undue hardship, to those having sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated.
Atomic Data provides equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws, directives, and regulations of federal, state, and local governing bodies or agencies. Our organization will not discriminate against or harass any employee based on actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, familial status, veteran status, sexual orientation, gender identity, genetic information, status regarding public assistance, membership or activity in a local human rights commission activity, or any other characteristic protected by applicable federal, state, or local laws. Atomic Data will take affirmative steps to ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, promotion, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible. In addition, all employees are expected to perform their essential functions in a manner that supports equal employment opportunities.
Any employee or applicant for employment who believes they have been treated in a way that violates this policy should contact Human Resources. Human Resources will take immediate action to investigate and address allegations of discrimination or harassment confidentially and promptly.
The Database Administrator role involves logical database design, reporting and the ongoing support and administration of databases pertaining to enterprise business applications. The Database Administrator is responsible for writing and debugging complex SQL and understanding the best ways to incorporate database requests into application programs. The Database Administrator is deeply involved in requirements definition, design, development, deployment, maintenance, and enhancement of applications working as part of the Software Development team, with a specific focus on databases.
Individuals in this role are able and willing to interact directly with customers of all sizes as well as Atomic Data peers and members of other teams. Successful resources are self-motivated and able to work with minimal supervision.
- Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
- Support the development team by creating, troubleshooting, and implementing data entities as requested
- Analyze customer and internal data ecosystems, making recommendations for security, efficiency, data retention, upgrades, and performance
- Troubleshoot customer data requests, including SQL Server, MySQL, PostgreSQL, Access, and other data structures. This includes tabular and multidimensional data models
- Create meaningful reports and dashboards that allow internal and external stakeholders to make data driven decisions
- Review data trends and escalate deviations or areas of opportunity to managers and directors
- Gain an understanding of the business. Keep abreast of new technology systems, methods, and platforms.
- Solid ability to communicate effectively with both technical and non-technical staff and end users.
- Travel to and from Atomic Data facilities and client sites to support operations as needed.
- Provide on-call support as needed.
- Bachelor's degree or equivalent combination of education and work experience.
- Understanding of relational and dimensional data modeling
- Familiarity with SSAS, SSIS, SSRS
- Experience with Linux and Windows Server environments
- Extensive experience with database technologies (MySQL, MS SQL, PostgreSQL MongoDB)
- Experience with cloud services (preferred)
- Previous Software web development experience (preferred)
- PowerShell and Unix shell scripting skills (preferred)
- SharePoint proficiency (preferred)
- Strong organization skills to prioritize work, balance and lead complex projects.
- Ability to think independently, solve complex technical issues and willingness to work in a team environment.
- Must meet performance standards including attendance and punctuality.
- Must have the ability to multi-task, organize and document many tasks at one time.
- Able to handle process and procedure dynamics in a constantly changing environment.
- Willingness and ability to support operations outside of regular business hours in an on-call role as needed.
- Must have reliable transportation to travel to and from Atomic Data facilities and client sites as needed.
- All Atomic Data employees must be fully vaccinated against COVID-19 prior to their first day. Atomic Data provides reasonable accommodations, absent undue hardship, to those having sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated.
Atomic Data provides equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws, directives, and regulations of federal, state, and local governing bodies or agencies. Our organization will not discriminate against or harass any employee based on actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, familial status, veteran status, sexual orientation, gender identity, genetic information, status regarding public assistance, membership or activity in a local human rights commission activity, or any other characteristic protected by applicable federal, state, or local laws. Atomic Data will take affirmative steps to ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, promotion, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible. In addition, all employees are expected to perform their essential functions in a manner that supports equal employment opportunities.
Any employee or applicant for employment who believes they have been treated in a way that violates this policy should contact Human Resources. Human Resources will take immediate action to investigate and address allegations of discrimination or harassment confidentially and promptly.
The Enterprise Account Manager is responsible for managing highly complex clients from implementation through ongoing account maintenance. This individual will serve as liaison between Atomic Data, clients, vendors, and other partners of the client. This position requires interfacing with internal personnel and clients. Understanding all aspects of Technology from networking, software development, virtual servers, workstations, security, and compliance is mandatory.
- Understanding client’s technology goal, strategy, and helping formulate direction and implementation plan.
- Actively involved in budgeting, estimation, and planning of all aspects of technology.
- Ability to have conversation with Technical Architects, Security/Compliance teams, and other technical staff to share project objective, plan, and implement solutions.
- Represent the best interest of the client in all aspects of technology.
- Track project budget, milestones, risks, dependencies, and issues to arrive at alternate solutions to meet project objective.
- Critical thinking and problem solving on day-to-day basis to resolve unanticipated challenges.
- Report to Client’s C level executives on project progress, challenges, and risks.
- 3-5 years of managing complex clients spread between multiple teams, vendors, and technology systems. (Preferred)
- Exceptional critical thinking, mental agility, and the ability to influence others.
- Speak clearly and communicate effectively both written and verbally.
- Ability to lead extensive brainstorming sessions with client and internal teams.
- Ability and willingness to operate in a dynamic environment, amidst frequent interruptions and changing priorities while being results focused.
- Ability to influence CXO level leadership of clients, vendors, and partners.
- Must have reliable transportation to travel to and from Atomic Data facilities and client sites as needed.
- All Atomic Data employees must be fully vaccinated against COVID-19 prior to their first day. Atomic Data provides reasonable accommodations, absent undue hardship, to those having sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated
Atomic Data provides equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws, directives, and regulations of federal, state, and local governing bodies or agencies. Our organization will not discriminate against or harass any employee based on actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, familial status, veteran status, sexual orientation, gender identity, genetic information, status regarding public assistance, membership or activity in a local human rights commission activity, or any other characteristic protected by applicable federal, state, or local laws. Atomic Data will take affirmative steps to ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, promotion, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible. In addition, all employees are expected to perform their essential functions in a manner that supports equal employment opportunities.
Any employee or applicant for employment who believes they have been treated in a way that violates this policy should contact Human Resources. Human Resources will take immediate action to investigate and address allegations of discrimination or harassment confidentially and promptly.
The Game Day Network Engineer II is responsible for the operation, implementation, and maintenance of an existing service provider network. Duties will include network capacity planning and implementing ongoing network architecture improvements in a data center environment. Game Day Network Engineers work on a team performing both new customer activations, customer network architecture design and integration. Engineers work internally and externally with IT support teams and/or partners as part of an IT networking consultancy with clients. Ideal candidates must possess a high level of knowledge in Cisco networking, Windows and Unix server administration, storage area networks and virtualization technologies.
- Design, configure, install, and maintain custom infrastructure solutions for Atomic Data clients
- Configure wide area network (WAN) or local area network (LAN) routers or related equipment
- Configure security settings or access permissions for groups or individuals
- Analyze and report network security breaches or attempted breaches
- Identify the causes of networking problems, using diagnostic testing software and equipment
- Install network software, including security or firewall software
- Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure enough availability or speed, to identify network problems, or for disaster recovery purposes
- Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment
- Install or repair network cables, including fiber optic cables
- Create or update technical documentation for network installations or changes to existing installations
- Train users in procedures related to network applications software or related systems
- Ensure proper documentation of help desk requests and resolutions
- Create or revise user instructions, procedures, or manuals
- Serve as an escalation point for troubleshooting of complex networking related issues in a service provider environment
- Configure custom security policies in existing Cisco ASA series firewalls to support client’s needs
- Configure MPLS services in existing MPLS backbone to interconnect customer locations with Data Center resources
- Configure customer facing network ports on existing Cisco network including: T1, Multilink PPP T1, T3, Metro Ethernet, Ethernet; provide onsite support for testing and day one go-live
- Provide advanced technical direction and leadership to other network administrators/engineers through the planning and implementation processes
- Bachelor's degree or equivalent combination of education and experience in Engineering, Mathematics, or Computer Science
- 3+ years of experience working in an infrastructure/network engineering capacity (Preferred)
- CCNP certification or equivalent level of knowledge.
- Advanced proficiency operating in a high-performance infrastructure engineering environment with direct support and network services engineering responsibilities
- Hands-on experience with the following: Cisco firewalls, switches, and routers
- Proficiency with service provider protocols such as BGP, EIGRP, and MLPS
- Reliable transportation to travel to and from Atomic Data facilities and client sites as needed.
- Ability and willingness to support a 24/7 operation as needed.
- All Atomic Data employees must be fully vaccinated against COVID-19 prior to their first day. Atomic Data provides reasonable accommodations, absent undue hardship, to those having sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated
Atomic Data provides equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws, directives, and regulations of federal, state, and local governing bodies or agencies. Our organization will not discriminate against or harass any employee based on actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, familial status, veteran status, sexual orientation, gender identity, genetic information, status regarding public assistance, membership or activity in a local human rights commission activity, or any other characteristic protected by applicable federal, state, or local laws. Atomic Data will take affirmative steps to ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, promotion, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible. In addition, all employees are expected to perform their essential functions in a manner that supports equal employment opportunities.
Any employee or applicant for employment who believes they have been treated in a way that violates this policy should contact Human Resources. Human Resources will take immediate action to investigate and address allegations of discrimination or harassment confidentially and promptly.
The Internal Support Administrator works closely with Account Management, Marketing, and Product teams to streamline processes and communication in support of Atomic Data’s clients. Ideal candidates must be collaborative, client-focused, detail-oriented, and able to thrive in a high-paced and dynamic environment.
- Develop and maintain various client facing reports.
- Perform various data entry tasks.
- Facilitate product conversations with the Client Engagement team to ensure marketing materials and product launches are communicated.
- Follow-up on tasks and requests from Enterprise Account Managers as needed.
- Serve as a liaison between Client Engagement, Marketing, and Product teams.
- Gather and relay feedback to continuously iterate on the enablement strategy.
- Use performance data to identify knowledge or skill gaps across the Client Engagement team.
- Identify the most valuable and effective channels and content formats for collateral.
- Collaborate and strategize with both engineering and client facing teams to improve technical communication.
- Assess gaps in customer needs and identify new business opportunities among existing customers.
- Balance data-driven and user-provided feedback.
- Analyze data and trends across all clients to improve customer experience and consistency.
- 2-3 years of sales enablement or strategy experience. (Preferred)
- Ability to interpret insights from data.
- Strong analytical and communication skills.
- Reliable transportation to travel to and from Atomic Data facilities and client sites as needed.
- All Atomic Data employees must be fully vaccinated against COVID-19 prior to their first day. Atomic Data provides reasonable accommodations, absent undue hardship, to those having sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated.
Atomic Data provides equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws, directives, and regulations of federal, state, and local governing bodies or agencies. Our organization will not discriminate against or harass any employee based on actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, familial status, veteran status, sexual orientation, gender identity, genetic information, status regarding public assistance, membership or activity in a local human rights commission activity, or any other characteristic protected by applicable federal, state, or local laws. Atomic Data will take affirmative steps to ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, promotion, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible. In addition, all employees are expected to perform their essential functions in a manner that supports equal employment opportunities.
Any employee or applicant for employment who believes they have been treated in a way that violates this policy should contact Human Resources. Human Resources will take immediate action to investigate and address allegations of discrimination or harassment confidentially and promptly.
The Professional Services Engineer II is responsible for maintaining on-premises and cloud applications, servers, storage, and network equipment for all levels of local and remote users in small to large sized companies that employ a wide variety of software, hardware, and OS configurations. The ideal candidate is skilled at high-level root-cause analysis, able to work with minimal supervision, and possess the ability to support infrastructure across a variety of technologies.
- Design, configure, deploy, and maintain applications, servers, storage, and network solutions, both on-premises and in the cloud.
- Perform troubleshooting, performance tuning and capacity planning.
- Function as an escalation point for Client Support/NOC teams providing support and resolution for Level I and Level II trouble tickets.
- Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components.
- Create and update internal documentation.
- Effectively communicate with both technical staff and end-users, providing exceptional client service.
- Research and evaluate new hardware and software solutions.
- Identify viable solutions to complex problems in a timely manner.
- Development of scripts for use with automation, installation, configuration, and analysis.
- Bachelor’s degree or equivalent combination of education and experience in engineering, mathematics, or computer science.
- Advanced proficiency in systems administration or systems engineering.
- Proficiency in: VMware and Microsoft virtualization solutions, SAN, NAS and backup vendor technology (NetApp, Nimble, Pure Storage, etc.), Server OS management and deployment skills, Microsoft Exchange (OnPrem and/or O365, Microsoft Active Directory, DNS, DHCP, SMTP, firewalls and load balancing, and Systems monitoring software such as Logic Monitor
- Certifications in Cisco, VMware, AWS, Azure. (Preferred)
- Experience working in an MSP environment. (Preferred)
- Strong hardware and software troubleshooting skills.
- Flexibility to support 24/7 operations.
- Reliable transportation to travel to and from Atomic Data facilities and client sites as needed.
- All Atomic Data employees must be fully vaccinated against COVID-19 prior to their first day. Atomic Data provides reasonable accommodations, absent undue hardship, to those having sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated.
Atomic Data provides equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws, directives, and regulations of federal, state, and local governing bodies or agencies. Our organization will not discriminate against or harass any employee based on actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, familial status, veteran status, sexual orientation, gender identity, genetic information, status regarding public assistance, membership or activity in a local human rights commission activity, or any other characteristic protected by applicable federal, state, or local laws. Atomic Data will take affirmative steps to ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, promotion, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible. In addition, all employees are expected to perform their essential functions in a manner that supports equal employment opportunities.
Any employee or applicant for employment who believes they have been treated in a way that violates this policy should contact Human Resources. Human Resources will take immediate action to investigate and address allegations of discrimination or harassment confidentially and promptly.
Software Engineer Level II must have an understanding of the basic fundamentals and principles of software development including analyzing, designing, developing, troubleshooting and debugging software programs. Additionally, gaining experience with the entire software development lifecycle including; architecture & design, development, testing, release, and troubleshooting is required.
Individuals in this role are able and willing to interact directly with customers of all sizes as well as Atomic Data peers and members of other teams. Successful resources are self-motivated and able to work with minimal supervision.
- Review customer requirements and architecture documents to provide estimates of work.
- Support, troubleshoot and resolve issues with existing software applications.
- Assist with creation and execution of test plans and test scripts for the software team against software applications and documented results.
- Identify and escalate problems to senior team members in a timely manner.
- Work collaboratively with a team.
- Architect, design, and develop custom web interface systems and various other application components.
- Gain an understanding of the business. Keep abreast of new technology systems, methods and platforms.
- Solid ability to communicate effectively with both technical and non-technical staff and end users.
- Must own a vehicle to travel to customer or other Atomic Data sites.
- Must have a proven ability to determine workable solutions to complex problems in a timely manner.
- Coordinate small projects and initiatives under the direction of department management.
- Attend to obligations and support of other company initiatives as directed.
- Provide architecture and design review for Software Engineer, Level III.
- Provide mentorship and leadership for Software Engineer, Level I.
- Bachelor's degree or equivalent combination of education and work experience
- 3+ years of software application and/or web development experience – Full life cycle preferred
- SQL Server
- MySQL
- C#, Python, TypeScript
- JavaScript, jQuery, CSS
- ASP.NET and .NET Core
- SSRS and SSIS experience
- Web and client application development
- SharePoint development and/or administration a plus, but not required
- Strong organization skills to prioritize work, balance and lead complex projects
- Ability to think independently, solve complex technical issues and willingness to work in a team environment
- Must meet performance standards including attendance and punctuality
- Must have the ability to multi-task, organize and document many tasks at one time
- All Atomic Data employees must be fully vaccinated against COVID-19 prior to their first day. Atomic Data provides reasonable accommodations, absent undue hardship, to those having sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated.
Atomic Data provides equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws, directives, and regulations of federal, state, and local governing bodies or agencies. Our organization will not discriminate against or harass any employee based on actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, familial status, veteran status, sexual orientation, gender identity, genetic information, status regarding public assistance, membership or activity in a local human rights commission activity, or any other characteristic protected by applicable federal, state, or local laws. Atomic Data will take affirmative steps to ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, promotion, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible. In addition, all employees are expected to perform their essential functions in a manner that supports equal employment opportunities.
Any employee or applicant for employment who believes they have been treated in a way that violates this policy should contact Human Resources. Human Resources will take immediate action to investigate and address allegations of discrimination or harassment confidentially and promptly.
Software Engineer Level II must have an understanding of the basic fundamentals and principles of software development including analyzing, designing, developing, troubleshooting and debugging software programs. Additionally, gaining experience with the entire software development lifecycle including; architecture & design, development, testing, release, and troubleshooting is required.
Individuals in this role are able and willing to interact directly with customers of all sizes as well as Atomic Data peers and members of other teams. Successful resources are self-motivated and able to work with minimal supervision.
- Review customer requirements and architecture documents to provide estimates of work.
- Support, troubleshoot and resolve issues with existing software applications.
- Assist with creation and execution of test plans and test scripts for the software team against software applications and documented results.
- Identify and escalate problems to senior team members in a timely manner.
- Work collaboratively with a team.
- Architect, design, and develop custom web interface systems and various other application components.
- Gain an understanding of the business. Keep abreast of new technology systems, methods and platforms.
- Solid ability to communicate effectively with both technical and non-technical staff and end users.
- Must own a vehicle to travel to customer or other Atomic Data sites.
- Must have a proven ability to determine workable solutions to complex problems in a timely manner.
- Coordinate small projects and initiatives under the direction of department management.
- Attend to obligations and support of other company initiatives as directed.
- Provide architecture and design review for Software Engineer, Level III.
- Provide mentorship and leadership for Software Engineer, Level I.
- Bachelor's degree or equivalent combination of education and work experience
- 5+ years of software application and/or web development experience – Full life cycle preferred
- SQL Server
- MySQL
- C#, Python, TypeScript
- JavaScript, jQuery, CSS
- ASP.NET and .NET Core
- SSRS and SSIS experience
- Web and client application development
- SharePoint development and/or administration a plus, but not required
- Strong organization skills to prioritize work, balance and lead complex projects
- Ability to think independently, solve complex technical issues and willingness to work in a team environment
- Must meet performance standards including attendance and punctuality
- Must have the ability to multi-task, organize and document many tasks at one time
- All Atomic Data employees must be fully vaccinated against COVID-19 prior to their first day. Atomic Data provides reasonable accommodations, absent undue hardship, to those having sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated.
Atomic Data provides equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws, directives, and regulations of federal, state, and local governing bodies or agencies. Our organization will not discriminate against or harass any employee based on actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, familial status, veteran status, sexual orientation, gender identity, genetic information, status regarding public assistance, membership or activity in a local human rights commission activity, or any other characteristic protected by applicable federal, state, or local laws. Atomic Data will take affirmative steps to ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, promotion, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible. In addition, all employees are expected to perform their essential functions in a manner that supports equal employment opportunities.
Any employee or applicant for employment who believes they have been treated in a way that violates this policy should contact Human Resources. Human Resources will take immediate action to investigate and address allegations of discrimination or harassment confidentially and promptly.
The Solutions Consultant is responsible for achieving the revenue quotas for their business unit. This person will handle all aspects of business development and facilitate the handoff of customers to the Implementation team. In addition, the Solutions Consultant will be responsible for collaborating with other business units within the organization to deliver exceptional customer solutions and maximizing revenue for the company. This position is client facing and interacts with prospects, clients, and internal personnel regularly.
- Identify prospective customers using business directories, leads from existing clients, participation in organizations, or trade show or conference attendance
- Contact new or existing customers to discuss how specific products or services can meet their needs
- Effectively communicate the need and overall goal of your customers to the operations team to maximize the effective delivery of the client solution
- Maintain a deep understanding of customer’s current requirements and anticipate future needs
- Offer solutions that are appropriate for the customer need
- Meet or exceed new business revenue goals on a monthly and quarterly basis
- Provide an accurate sales forecast
- Demonstrate a degree of technical knowledge to gain the confidence of the client prospect
- Demonstrate an understanding of the customer’s use of products/services
- Prepare and submit sales contracts for orders
- Visit establishments to evaluate needs or to promote product or service sales
- Prepare sales presentations or proposals to explain product specifications or applications
- Collaborate with colleagues to exchange information, such as selling strategies or marketing information
- Ability and willingness to travel to prospects and client sites as needed
- Demonstrated sales, presentation, and strong negotiation skills
- Exceptional problem-solving skills and the ability to influence others
- Highly organized, with strong self-management and the ability to thrive in an entrepreneurial environment
- Highly motivated, self-disciplined, and focused on achieving results
- A high degree of flexibility, with the desire and ability for continuous learning
- Proficient in Microsoft Office Suite and other related applications/tools
- All Atomic Data employees must be fully vaccinated against COVID-19 prior to their first day. Atomic Data provides reasonable accommodations, absent undue hardship, to those having sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated.
Atomic Data provides equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws, directives, and regulations of federal, state, and local governing bodies or agencies. Our organization will not discriminate against or harass any employee based on actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, familial status, veteran status, sexual orientation, gender identity, genetic information, status regarding public assistance, membership or activity in a local human rights commission activity, or any other characteristic protected by applicable federal, state, or local laws. Atomic Data will take affirmative steps to ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, promotion, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible. In addition, all employees are expected to perform their essential functions in a manner that supports equal employment opportunities.
Any employee or applicant for employment who believes they have been treated in a way that violates this policy should contact Human Resources. Human Resources will take immediate action to investigate and address allegations of discrimination or harassment confidentially and promptly.
