Atomic Data Careers

Careers

Are you interested in the most advanced enterprise technology systems out there? Do you consider yourself an IT expert, or maybe aspire to become one? Are you willing to work hard and feel rewarded from the work you do? If so, then Atomic Data wants to meet you. At Atomic Data, we’re constantly looking for new experts to join our diverse, dedicated and experienced team. Review our open positions and submit your resume today!
Current job openings at Atomic Data
Aruba Architect and Network Engineer

The Aruba Architect & Network Engineer is responsible for the operation, implementation, and maintenance of a service provider network. This position’s primary focus is the design and architecture of Aruba products and solutions. The Aruba Architect and Network Engineer will work on a team performing new customer activations, and customer network architecture design and integration. An individual in this role will have a strong ability to translate business requirements into technical requirements and anticipate end-to-end network infrastructure needs. This position will work internally and externally with Aruba and other IT support team(s) and/or partners as part of an IT networking consultancy with client and sales. An ideal candidate for this role must possess high level networking knowledge and a strong background in the design, implementation, maintenance, and monitoring of Aruba networks.

Working hours will vary based on client needs, but your work-life balance will always be considered. Some local travel within the Twin Cities metro area will be necessary with occasional travel potential outside of Minnesota.

Essential duties and responsibilities:
  • Work hands-on across a variety of vendors’ core networking devices, such as routers, switches, security appliances and wireless
  • Identify the causes of networking problems and troubleshoot, directly with users as necessary, using diagnostic testing software and equipment
  • Install network software, including security or firewall software
  • Configure wide area network (WAN) or local area network (LAN) routers or related equipment
  • Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure enough availability or speed, to identify network problems, or for disaster recovery purposes
  • Perform routine maintenance or standard repairs to networking components or equipment
  • Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), routers, switches, controllers, or other related networking equipment
  • Test hardware using standard diagnostic testing equipment and procedures
  • Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification, with a focus on the Aruba platform
  • Create or update technical documentation for network installations or changes to existing installations, especially when pertaining to Aruba hardware and processes
  • Train users in procedures related to network applications software or related systems
  • Research hardware or software products to meet technical networking or security needs
  • Maintain technical point of contact relationship with Aruba on the team’s behalf
  • Serve as an escalation point for troubleshooting of complex networking related issues in a service provider environment
  • Design, configure, and install custom infrastructure and network solutions for Data Center and network customers
  • Provide advanced technical direction and leadership, especially relating to Aruba, to the Network Engineering team through the planning and implementation processes
  • Ensure availability for rotating on call schedule
  • Understand and maintain network capacity and availability
Qualifications:
  • Advanced knowledge in a high-performance network engineering environment
  • Experience with deploying Aruba network infrastructure as well as troubleshooting efforts
  • Experience with design, scope, and implementation of both small and large-scale network deployments, with a focus on Aruba
  • 24x7 operations experience required
  • Experience working with network monitoring tool(s)
  • Strong communications skills, both written and verbal
  • All Atomic Data employees must be fully vaccinated against COVID-19 prior to their first day. Atomic Data provides reasonable accommodations, absent undue hardship, to those having sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Infrastructure and Network Engineering
Reports To:
Director of Infrastructure Engineering
Career Path:
Cross Functional Architect
Customer Support Representative

The Customer Support Representative will work to sell products, services, and technology solutions to businesses or groups of individuals. This position is also responsible for producing reports for un-managed clients of the organization, providing exceptional customer service, and assuring outstanding results. An individual in this position is expected understand the organization’s products and services and be able to quote them appropriately to customers. This role is both customer-facing and internal. The ideal candidate for this position possesses excellent customer service skills and a high level of attention to detail.

Essential duties and responsibilities:
  • Assist outside sales in generating revenue to meet sales budget goals
  • Contact existing un-managed customers to demonstrate products, explain product features, and solicit orders
  • Recommend products to customers, based on customers' needs and interests
  • Answer customers' questions about products, prices, availability, product uses, and credit terms
  • Estimate or quote prices, credit or contract terms, warranties, and delivery dates
  • Prepare estimates and bids that meet specific customer needs
  • Perform administrative duties, such as preparing sales budgets and reports, keeping sales records and filing expense account reports
  • Negotiate details of payments
  • Manage all active client purchasing for accounts receivable and equipment orders
  • Assist with creation and management of projects to support ongoing client activities
  • Work with Sales and Engineering department to aid in the gathering of client specific information needed
  • Prepare and run requested client reports
  • Work to establish a positive working relationship with management team of clients
  • Conduct scheduled meetings with clients
Qualifications:
  • BA or BS degree in related field or equivalent work experience preferred
  • Advanced skills in Microsoft Office applications, specifically Word, Excel, Visio and Outlook
  • Exceptional problem-solving skills and the ability to influence others
  • Highly organized, with strong self-management and the ability to thrive in a fast-paced environment
  • Speak clearly and communicate effectively both written and verbally
  • Work amidst continuous interruptions and changing priorities with results focus
  • Anticipate future needs of the organization and pursue related learning
  • A passion for technology and adaptable to new technologies
  • Proven record of coordinating process and procedure dynamics
  • Experience with CRM and enterprise system management software, such as Autotask is a plus
  • Exceptional prospecting, networking, and presentation skills
  • Excellent communication (written and oral), negotiation, problem-solving and decision-making skills
  • Proven initiative, good judgment, and ability to achieve results
  • 24x7 operations experience and expectation required
  • All Atomic Data employees must be fully vaccinated against COVID-19 prior to their first day. Atomic Data provides reasonable accommodations, absent undue hardship, to those having sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Inside Sales
Reports To:
Director of Inside Sales
Career Path:
Solutions Consultant
Game Day Technologies - Sports and Entertainment Network Engineer

Game Day Technologies® powered by Atomic Data is shattering the traditional model of venue technology activation. Through value-managed and informed decision-making from design to operation, we balance future-proofing with budget mandates to consistently exceed client expectations.

Built from the enterprise successes at parent company Atomic Data, Game Day Technologies is a growing division focused exclusively on technology in arenas, stadiums, concert venues and other public spaces. Recent wins include TQL Stadium for FC Cincinnati, Allianz Field for MN United FC, and Xcel Energy Center for Minnesota Wild.

The Sports and Entertainment Network Engineer is responsible for the operation, implementation, and maintenance of an existing service provider network. Duties will include network capacity planning and implementing ongoing network architecture improvements in a data center environment. Network Engineers work on a team performing both new customer activations, customer network architecture design and integration. This individual will have a strong ability to translate business requirements into technical requirements and anticipate end-to-end network infrastructure needs. Engineers work internally and externally with IT support team(s) and/or partners as part of an IT networking consultancy with client. This individual must possess high level knowledge in Cisco networking, Windows and Unix server administration, storage area networks, and virtualization technologies.

Essential duties and responsibilities:
  • Back up network data
  • Configure security settings or access permissions for groups or individuals
  • Analyze and report network security breaches or attempted breaches
  • Identify the causes of networking problems, using diagnostic testing software and equipment
  • Document network support activities
  • Configure wide area network (WAN) or local area network (LAN) routers or related equipment
  • Install network software, including security or firewall software
  • Troubleshoot network or connectivity problems for users or user groups
  • Provide telephone support related to networking or connectivity issues
  • Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure enough availability or speed, to identify network problems, or for disaster recovery purposes
  • Analyze network data to determine network usage, disk space availability, or server function
  • Perform routine maintenance or standard repairs to networking components or equipment
  • Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment
  • Install new hardware or software systems or components, ensuring integration with existing network systems
  • Test hardware using standard diagnostic testing equipment and procedures
  • Install or repair network cables, including fiber optic cables
  • Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification
  • Create or update technical documentation for network installations or changes to existing installations
  • Train users in procedures related to network applications software or related systems
  • Test repaired items to ensure proper operation
  • Install and configure wireless networking equipment
  • Maintain logs of network activity
  • Document help desk requests and resolutions
  • Research hardware or software products to meet technical networking or security needs
  • Create or revise user instructions, procedures, or manuals
  • Run monthly network reports
  • Serve as an escalation point for troubleshooting of complex networking related issues in a service provider environment
  • Design and configure custom infrastructure solutions for Atomic Data customers
  • Operate and optimize existing Cisco networks interconnecting multiple Data Centers with customer locations and the internet
  • Configure custom security policies in existing Cisco ASA firewalls to support customer VPNs and protect customer servers
  • Configure MPLS services in existing MPLS backbone to interconnect customer locations with resources
  • Configure customer facing network ports on Cisco network including: T1, Multilink PPP T1, T3, Metro Ethernet, Ethernet
  • Provide internal level 1 support of EIGRP and BGP routing
  • Provide internal level 1 support of layer 2 switching
  • Provide technical direction and leadership to other network administrators/ engineers/ NOC through the planning and implementation processes
  • Ensures availability of 24x7 on-call support for emergencies
  • Attends to obligations and supports other company initiatives as directed
Qualifications:
  • Bachelor's degree or equivalent combination of education and experience in Engineering, Mathematics, or Computer Science
  • CCNA certification or equivalent knowledge
  • Possess 2-3 years’ experience in a high-performance infrastructure engineer role with direct support and network services engineering responsibilities
  • Hands-on experience with Cisco firewalls, routers, and switches
  • Knowledge of Low Voltage wiring standards
  • Proven experience with service provider protocols such as BGP, EIGRP, and MLPS
  • 24x7 operations experience required
  • All employees must be fully vaccinated against COVID-19 prior to their first day. Reasonable accommodations may be provided, absent undue hardship, to those having sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated.
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Infrastructure Engineering
Reports To:
Director of Infrastructure Engineering
Career Path:
Infrastructure Engineer II
NOC Technician I

Under the general direction of the supervisor, the NOC Technician I is responsible for monitoring critical network elements and engaging in proactive system monitoring for Atomic Data and customer infrastructure. A network operations technician works regularly with customers and must be able to troubleshoot all problems that may arise across Cisco, Linux, and Windows servers. An individual in this position is responsible for resolving tickets received concerning the following: remote access (VPN) connectivity, network connectivity issues, printer issues, internet use and setting, network/email/ telephony password resets, server monitoring, and system backup. In some instances, the NOC Technician will alert triage, resolve client requests, and escalate tickets to higher level resources.

Essential duties and responsibilities:
  • Monitor automated and end user incident and outage reporting, troubleshoot, and resolve problems
  • Assist in management of the emergency process for support requests requiring escalation
  • Create and maintain tickets with service providers and internal teams to drive incidents to resolution
  • Notify clients of progress and resolution using documentation of network support activities
  • Deliver quality, reliable support to all customers both internally and externally
  • Create or update technical documentation or user instruction
  • Enforce and abide by building policies and access card security
  • Perform routine physical security walkthroughs and data center maintenance checklist
  • Consult with telecom and ISP vendors to resolve issues
  • Attend to obligations and support other company initiatives as directed
Qualifications:
  • 1-3 years of experience with Network Operations support in a professional environment
  • Minimum education in associate degree in Networking and Systems Administration or equivalent work experience
  • Communicate effectively with technical staff and end users
  • Exercise a proactive awareness for potential infrastructure issues
  • Willingness to work flexible schedules and support a 24X7 operation
  • Possess strong problem solving, time management, and flexibility
  • Ability to multi-task, organize, and document multiple tickets/tasks simultaneously
  • All Atomic Data employees must be fully vaccinated against COVID-19 prior to their first day. Atomic Data provides reasonable accommodations, absent undue hardship, to those having sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated.
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Network & Security Operations Center
Reports To:
Director of Network Operations, Security Operations and Professional Services
Career Path:
NOC Technician - Level II
On-site Technician

The On-Site Technician is responsible for providing resolutions to external and internal customers through expert problem identification, analysis, and appropriate troubleshooting. Individuals in this role solve complex technical issues involving the performance and status of workstations. Technicians perform initial diagnostics and resolves the user’s operational problems during the first point of contact. Ideal candidates will possess hands-on experience supporting all levels of local and remote users, in small to mid-sized companies, employing a wide variety of software, hardware, and peripheral equipment. Team members are self-motivated and able to work with minimal supervision.

Essential duties and responsibilities:
  • Serve as the 2nd Level escalation point for troubleshooting for Microsoft workstations
  • Communicate with staff or clients to understand specific system requirements
  • Monitor system operation to detect potential problems
  • Direct the analysis, development, and operation of complete computer systems
  • Design and conduct hardware or software tests
  • Research, test, or verify proper functioning of software patches and fixes
  • Direct the installation of operating systems, network or application software, or computer network hardware
  • Train system users in system operation or maintenance
  • Monitor computer system performance to ensure proper completion of work
  • Install, test, and maintain computer hardware and software
  • Communicate project information to clients and team members
  • Conduct research to gain information about products or processes
  • Train others in software and interface use
  • Attend client visits and maintenance reports
Qualifications:
  • Advanced and proven experience achieving and maintaining 99.99% availability of networks and network services
  • Intermediate skills with Microsoft Exchange 2010/2013/2016
  • Intermediate skills in Microsoft Windows Server 2008/2008R2/2012/2012R2/2016 and desktop operating systems
  • Intermediate skills in MS Active Directory, core infrastructure services (DNS, DHCP, SMTP, etc.) and automation and scripting (Perl, etc.)
  • Basic skills in Splunk enterprise management system software
  • Basic skills in Microsoft SQL server, Microsoft IIS, patch management, and supporting .NET applications
  • Manage one’s own time and the time of others with constantly changing priorities and minimal supervision
  • Flexibility to support 24/7 operations
  • Must meet performance standards including attendance and punctuality
  • Must possess the ability to identify, organize, and document many tasks at one time
  • Reliable transportation to/from client sites
  • Experience managing projects using Autotask software desirable
  • Microsoft Certified Solutions Associate (MCSA) certification preferred
  • All Atomic Data employees must be fully vaccinated against COVID-19 prior to their first day. Atomic Data provides reasonable accommodations, absent undue hardship, to those having sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated.
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Professional Services & Engineering
Reports To:
Engineering Service Manager
Career Path:
Lead On-Site Technician
Security Analyst

The Security Analysts are responsible for assisting with the safeguarding the organization’s computer networks and systems. The Security Analysts assist in the development of security standards and best practices for the organization. The Security Analysts assist Security Engineers with analyzing the design, development, and implementation of technical products and systems. The Security Analysts are also responsible for assisting with educating the workforce on information security through training and building awareness.

Essential duties and responsibilities:
  • Collaborate with team to update, maintain, and lead internal security-focused training and documentation, including phishing simulations
  • Assist with performing regular vulnerability scanning, assess risks, generate reports, and remediation when necessary
  • Assist with reviewing and updating internal incident response documentation, process, and procedures in support of continuous improvement, as well as act as a subject matter expert in the event of an incident
  • Keep abreast of security, compliance, and privacy standards and regulations, as well as alerts and vulnerabilities that are relevant to the organization
  • Report emerging threats and critical software issues that may affect the organization
  • Assist with the organization’s internal and external audits
  • Attend to obligations and support other company initiatives as directed
Qualifications:
  • Bachelor’s degree in Computer Science or related field or at least 2 years' experience in the cybersecurity industry
  • Basic coding skills in HTML/CSS, Bash, Python, and other languages
  • Security-related certifications desired
  • Diverse, practical, multi-vendor experiences at a novice level or better with a majority of the following: operating systems, network switches and routing, firewalls, intrusion detection systems, monitoring, scripting, traffic capture and analysis, vulnerability scanning
  • An understanding of industry best practices
  • Critical thinking skills and the ability to solve problems as they arise
  • Strong written, oral, and inter-personal communication, collaboration, and organizational skills
  • Ability to quickly assimilate new information and respond to changing situations
  • Prioritizes and plans work activities, uses time efficiently, and develops realistic action plans
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Internal Security and Compliance
Reports To:
Director of Technology, Architecture & Compliance
Career Path:
Service Desk Technician Level I

Service Desk team members are responsible for providing resolutions to external and internal customers through expert problem identification, analysis, and appropriate troubleshooting. Team members receive trouble tickets via email, ticketing system, or telephone, and are responsive and effective in creating tickets, resolving tickets and/or coordinating escalation for resolution. Team members have the ability to communicate effectively with both technical staff and end users; by providing exceptional client service skills. Service Desk team members are self-motivated and able to work with minimal supervision. This position requires the individual to primarily be in the office to complete daily responsibilities. The individual will work directly with the director of the department to determine a potential hybrid schedule, although this position requires significant time spent in the office.

Essential duties and responsibilities:
  • Understand and deliver on ticket escalation expectations
  • Own the responsibility of your tickets by ensuring statuses are kept current, documentation is clear and issues are resolved. Tickets must be updated in real time as events and actions occur
  • Reporting progress to clients and notifying them of resolutions through various sorts of documentation
  • Solid ability to communicate effectively with both technical staff and end users; by providing exceptional client service skills
  • Attends to obligations and supports other company initiatives as directed
  • Take incoming calls, tickets and emails and provide excellent service to clients
  • Create tickets for all client interactions
  • Create new documentation for Service Desk use
Qualifications:
  • 1-3 years of experience with helpdesk/desktop support in a professional environment
  • Associates degree in Computer Science or equivalent work experience
  • Willingness to work flexible schedules and support a 24X7 operations
  • Requires strong problem solving, time management, flexibility, and communication skills
  • Must have the ability to multi-task, organize and document many tasks at one time
  • Must have a strong background in Customer Service
  • All Atomic Data employees must be fully vaccinated against COVID-19 prior to their first day. Atomic Data provides reasonable accommodations, absent undue hardship, to those having sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated.
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Service Desk
Reports To:
Service Desk Manager
Career Path:
Service Desk Technician Level II
ServiceNow Administrator

The ServiceNow Administrator is responsible for the administration, management, and enhancement of the ServiceNow platform. This role assumes a high degree of knowledge in the ServiceNow platform and will be responsible for the ongoing configuration, development, and administration of ServiceNow. This position works closely with Software Development, operations management, and the business to gather input to support ongoing business needs, define requirements, and help identify solutions. Individuals in this role are able and willing to interact directly with customers of all sizes as well as Atomic Data peers and members of other teams. Successful resources are self-motivated and able to work with minimal supervision.

Essential duties and responsibilities:
  • Assist with implementation of ServiceNow applications and provide technical insight in designing and supporting ServiceNow while aligning to best practices
  • Act as a ServiceNow point of contact for administration, configuration, documentation, monitoring, maintenance, and support of the ServiceNow platform and associated applications.
  • Perform reviews of existing ServiceNow workflows to ensure that they are effective and efficient
  • Perform instance upgrades to keep the ServiceNow instance up to date with ServiceNow standards
  • Install/upgrade/manage integrations for the various systems that interact with ServiceNow
  • Assist in troubleshooting various issues users face in ServiceNow and efficiently identify and deliver solutions to these issues
  • Help in development of various areas of ServiceNow. Development activities include creating business rules, client scripts, script includes, UI actions, scheduled jobs
  • Monitor systems integration and process automation
  • Use scripting tools and ServiceNow functionality to create automation for routine tasks being done in ServiceNow
  • Help to advise and guide on getting the most out of the platform and learn about the latest features and functionality
  • Assist in the development and implementation of improvements to the processes and tools
  • Gain an understanding of the business. Keep abreast of new technology systems, methods, and platforms.
  • Monitor health, usage, and overall compliance of ServiceNow and its applications.
  • Producing reports and dashboards based on defined measures, metrics, and key performance indicators.
  • Establish and maintain documentation on configuration, workflows, and processes implemented in ServiceNow
Qualifications:
  • 1-2 years of experience as ServiceNow Administrator supporting the implementation, administration, configuration and/or development of the ServiceNow platform
  • ServiceNow Certified System Administrator (CSA), Fundamentals, Platform Implementation, and/or Application Development Certification highly preferred.
  • Experience with the following aspects of ServiceNow administration: Business Rules, Client Scripts, Scheduled Jobs, UI Actions, and Script Includes
  • Ability to learn new areas in ServiceNow as new applications are onboarded
  • Ability to think independently, solve complex technical issues and willingness to work in a team environment
  • Must meet performance standards including attendance and punctuality
  • Must have the ability to multi-task, organize and document many tasks at one time
  • Demonstrate high-level problem-solving skills and work in a team environment
  • Ability to multitask, organize, and document many tasks at one time
  • Understanding of implementation process including setup, configuration, and customization of ServiceNow.
  • Advanced skills in Microsoft Office applications, specifically Word, Excel, Visio, and Outlook
  • Highly organized, with strong self-management and the ability to thrive in a fast-paced environment
  • Anticipate future needs of the organization and pursue related learning
  • Excellent verbal and written communication skills to translate technical explanations into easy-to-understand terms, and technical knowledge related to ServiceNow components are also necessary.
  • Familiarity with Agile (Scrum) and Waterfall project management methodologies
  • Ability to analyze, troubleshoot and resolve complex software application related problems.
  • Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results.
  • Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes.
  • Experience troubleshooting integration management, security, and application issues.
  • Experience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc.
  • Solid ability to communicate effectively with both technical and non-technical staff and end users.
  • Must have reliable transportation for travel to/from work locations.
  • All Atomic Data employees must be fully vaccinated against COVID-19 prior to their first day. Atomic Data provides reasonable accommodations, absent undue hardship, to those having sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Software Development
Reports To:
Software Solutions Operations Manager
Career Path:
Software Engineer II

Software Engineer Level II must have an understanding of the basic fundamentals and principles of software development including analyzing, designing, developing, troubleshooting and debugging software programs. Additionally, gaining experience with the entire software development lifecycle including; architecture & design, development, testing, release, and troubleshooting is required.

Individuals in this role are able and willing to interact directly with customers of all sizes as well as Atomic Data peers and members of other teams. Successful resources are self-motivated and able to work with minimal supervision.

Essential duties and responsibilities:
  • Review customer requirements and architecture documents to provide estimates of work.
  • Support, troubleshoot and resolve issues with existing software applications.
  • Assist with creation and execution of test plans and test scripts for the software team against software applications and documented results.
  • Identify and escalate problems to senior team members in a timely manner.
  • Work collaboratively with a team.
  • Architect, design, and develop custom web interface systems and various other application components.
  • Gain an understanding of the business. Keep abreast of new technology systems, methods and platforms.
  • Solid ability to communicate effectively with both technical and non-technical staff and end users.
  • Must own a vehicle to travel to customer or other Atomic Data sites.
  • Must have a proven ability to determine workable solutions to complex problems in a timely manner.
  • Coordinate small projects and initiatives under the direction of department management.
  • Attend to obligations and support of other company initiatives as directed.
  • Provide architecture and design review for Software Engineer, Level III.
  • Provide mentorship and leadership for Software Engineer, Level I.
Qualifications:
  • Bachelor's degree or equivalent combination of education and work experience
  • 3+ years of software application and/or web development experience – Full life cycle preferred
  • SQL Server
  • MySQL
  • C#, Python, TypeScript
  • JavaScript, jQuery, CSS
  • ASP.NET and .NET Core
  • SSRS and SSIS experience
  • Web and client application development
  • SharePoint development and/or administration a plus, but not required
  • Strong organization skills to prioritize work, balance and lead complex projects
  • Ability to think independently, solve complex technical issues and willingness to work in a team environment
  • Must meet performance standards including attendance and punctuality
  • Must have the ability to multi-task, organize and document many tasks at one time
  • All Atomic Data employees must be fully vaccinated against COVID-19 prior to their first day. Atomic Data provides reasonable accommodations, absent undue hardship, to those having sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated.
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Software Development
Reports To:
Software Solutions Operations Manager & Software Solutions Architecture Manager
Career Path:
Software Engineer III
Software Engineer II - Cincinnati

Software Engineer Level II must have an understanding of the basic fundamentals and principles of software development including analyzing, designing, developing, troubleshooting and debugging software programs. Additionally, gaining experience with the entire software development lifecycle including; architecture & design, development, testing, release, and troubleshooting is required.

Individuals in this role are able and willing to interact directly with customers of all sizes as well as Atomic Data peers and members of other teams. Successful resources are self-motivated and able to work with minimal supervision.

Essential duties and responsibilities:
  • Review customer requirements and architecture documents to provide estimates of work.
  • Support, troubleshoot and resolve issues with existing software applications.
  • Assist with creation and execution of test plans and test scripts for the software team against software applications and documented results.
  • Identify and escalate problems to senior team members in a timely manner.
  • Work collaboratively with a team.
  • Architect, design, and develop custom web interface systems and various other application components.
  • Gain an understanding of the business. Keep abreast of new technology systems, methods and platforms.
  • Solid ability to communicate effectively with both technical and non-technical staff and end users.
  • Must own a vehicle to travel to customer or other Atomic Data sites.
  • Must have a proven ability to determine workable solutions to complex problems in a timely manner.
  • Coordinate small projects and initiatives under the direction of department management.
  • Attend to obligations and support of other company initiatives as directed.
  • Provide architecture and design review for Software Engineer, Level III.
  • Provide mentorship and leadership for Software Engineer, Level I.
Qualifications:
  • Bachelor's degree or equivalent combination of education and work experience
  • 5+ years of software application and/or web development experience – Full life cycle preferred
  • SQL Server
  • MySQL
  • C#, Python, TypeScript
  • JavaScript, jQuery, CSS
  • ASP.NET and .NET Core
  • SSRS and SSIS experience
  • Web and client application development
  • SharePoint development and/or administration a plus, but not required
  • Strong organization skills to prioritize work, balance and lead complex projects
  • Ability to think independently, solve complex technical issues and willingness to work in a team environment
  • Must meet performance standards including attendance and punctuality
  • Must have the ability to multi-task, organize and document many tasks at one time
  • All Atomic Data employees must be fully vaccinated against COVID-19 prior to their first day. Atomic Data provides reasonable accommodations, absent undue hardship, to those having sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated.
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Software Development
Reports To:
Software Solutions Operations Manager & Software Solutions Architecture Manager
Career Path:
Software Engineer Level III
Systems Engineer Level II

The Systems Engineer Level II is expected to have a strong foundation in systems infrastructure concepts, and individual areas of expertise within a given technology stack. Solid understanding of network fundamentals and how virtualized networks are deployed. Development of scripts for use with automation, installation, configuration, and analysis within an enterprise server environment. The ideal candidate is skilled in performing high-level root-cause analysis for service interruption recovery and creating preventive measures while interfacing with clients and internal personnel as needed. Ideal candidates will possess hands-on experience supporting all levels of local and remote users in small to large sized companies that employ a wide variety of software, hardware, and peripheral equipment. Team members are self-motivated and able to work with minimal supervision. To be successful in this role the engineer will need to have the ability to learn to support infrastructure across a variety of technologies.

Essential duties and responsibilities:
  • Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components
  • Attention to detail
  • Self-starter that can work well both independently and in a team format
  • Professional work ethic and attitude
  • Monitor system operation to detect potential problems
  • Configure servers to meet functional specifications
  • Perform or consult on operating systems, network or application software, or computer or network hardware
  • Perform ongoing hardware and software maintenance operations, including installing or upgrading hardware or software
  • Coordinate project activities with other personnel or departments
  • Recommend changes to improve computer or information systems
  • Provide technical updates to managers and customers during implementation and troubleshooting processes via various sorts of documentation
  • Own the responsibility of your work by ensuring statuses are kept current, documentation is clear, and issues are resolved
  • Solid ability to communicate effectively with both technical staff and end-users; by providing exceptional client service skills
  • Operate as an escalation point for Help Desk/NOC team and able to provide support and resolution for Level I and Level II trouble tickets
  • Ability to travel to customer or other Atomic sites; must own a reliable vehicle
  • Must have a proven ability to determine workable solutions to complex problems in a timely manner
Qualifications:
  • Bachelor's degree or equivalent combination of education and 5+ years of experience in Engineering, Mathematics, or Computer Science, experience working in MSP environment a plus
  • Must be proficient in at least one of the following an ability/want to learn the others (5+ years of experience): VMware / Microsoft virtualization solutions (e.g. ESX and Virtual Server), SAN vendor technology (NetApp, Nimble, Pure Storage, etc.), Load balancing (F5 LTM, nginx, KEMP, NLB, etc.), Advanced skills in the management and deployment of Server Operating Systems (Windows or Unix), Microsoft Exchange (OnPrem and/or O365), Microsoft Active Directory, Core infrastructure services (DNS, DHCP, SMTP, etc.)
  • Strong troubleshooting abilities required
  • Preferred skills: Microsoft SQL server/MySQL, Microsoft IIS, patch management, and supporting .NET applications, Microsoft Certified Solutions Expert (MCSE) certification preferred, Proven proficiency in automation or scripting in any relevant discipline (Chef, Ansible, PowerShell, Python, shell scripting, etc.)
  • Proven track record of achieving and maintaining highly available networks and systems infrastructure
  • Flexibility to support 24/7 operations
  • Must possess the ability to identify, organize, and document many tasks at one time
  • Willingness to ability to travel on-site to clients as needed
  • All Atomic Data employees must be fully vaccinated against COVID-19 prior to their first day. Atomic Data provides reasonable accommodations, absent undue hardship, to those having sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated.
Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department:
Professional Services & Engineering
Reports To:
Engineering Service Manager
Career Path:
System Engineer Level III