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The primary responsibility of this role is to act as the company’s receptionist, greeter, and administrative resource. The Receptionist performs routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers. Defining features of the Receptionist’s responsibilities include: maintaining visitor logs and allocating badges under standard compliance procedures. The position manages ordering and receiving all food and beverages for the company kitchen and client meetings, as well as, inventory and orders for office supplies. Individuals in this position are expected to accept special deliveries, pickups, and serve as an information resource for the public, clients, and customers.

Department Administration
Reports To Office Manager
Career Path Executive Assistant

The On-Site Engineer is expected to configure, support, and maintain infrastructures related to Microsoft Server architectures. Solves complex technical issues involving the performance and status of servers and performs initial diagnostics and resolves the user's operational problems during the first point of contact. Ideal candidates will possess hands-on experience supporting all levels of local and remote users in small to mid-sized companies that employ a wide variety of software, hardware, and peripheral equipment. Team members are self-motivated and able to work with minimal supervision.

Department On-Site Services
Reports To On-Site Supervisor
Career Path Lead On-Site Engineer

The On-Site Technician is responsible for providing resolutions to external and internal customers through expert problem identification, analysis, and appropriate troubleshooting. Individuals in this role solve complex technical issues involving the performance and status of workstations. Technicians perform initial diagnostics and resolves the user's operational problems during the first point of contact. Ideal candidates will possess hands-on experience supporting all levels of local and remote users, in small to mid-sized companies, employing a wide variety of software, hardware, and peripheral equipment. Team members are self-motivated and able to work with minimal supervision.

Department On-Site Services
Reports To On-Site Supervisor
Career Path On-Site Engineer

The Software Engineer II is responsible for analyzing, designing, developing, and troubleshooting general computer applications software or specialized utility programs. Analyze user needs and develop software solutions. Design software or customize software for client use with the aim of optimizing operational efficiency. May analyze and design databases within an application area, working individually or coordinating database development as part of a team.

Department Software Solutions
Reports To Director of Software Solutions and Systems Engineering
Career Path Software Engineer Level III

The National Sales Consultant is responsible for achieving the revenue quotas for their business unit. This person will handle all aspects of business development and facilitate the hand-off of his/her customers to the operations team. This position will be responsible for developing new customer relationships. In addition, the National Sales Consultant will be responsible for collaborating with other business units within Atomic to deliver exceptional customer solutions and maximizing revenue for the company. The National Sales Consultant is responsible for new business generation outside of our Minnesota market.

Department Sales
Reports To Director of Outside Sales
Career Path

Atomic Data Sr. System Engineers provide a final escalation point for internal and customer deployed application environments. The Atomic Datacenters managed application platform relies on the Sr. Systems Engineer to provide an interface to the customer’s development teams, to provide a systems focus when designing application architectures, and to tune/optimize deployed applications from a systems perspectives.

Department Systems Engineering
Reports To Director of Systems Engineering
Career Path

The Systems Engineer Level II will design and develop solutions to complex applications problems, systems administration issues, or network concerns. An individual in this position performs systems management and integration functions. This position is the final escalation point for internal and customer deployed application environments. The ideal candidate is skilled in performing high-level root-cause analysis for service interruption recovery and creating preventive measures while interfacing with clients and internal personnel as needed.

Department Systems Engineering
Reports To Director of Systems Engineering
Career Path

Service Desk team members are responsible for providing resolutions to external and internal customers through expert problem identification, analysis, and appropriate troubleshooting. Team members receive trouble tickets via email, ticketing system, or telephone, and are responsive and effective in creating tickets, resolving tickets and/or coordinating escalation for resolution. Team members possess the ability to communicate effectively with both technical staff and end users; by providing exceptional client service skills. Service Desk team members are self-motivated and able to work with minimal supervision.

Department Service Desk
Reports To Service Desk Manager
Career Path Service Desk - Level II, On-Site Engineering - Level I

Under the general direction of the supervisor, the NOC Technician I is responsible for monitoring critical network elements and engaging in proactive system monitoring for Atomic Data and customer infrastructure. A network operations technician works regularly with customers and must be able to troubleshoot all problems that may arise across Cisco, Linux, and Windows servers. An individual in this position is responsible for resolving tickets received concerning the following: remote access (VPN) connectivity, network connectivity issues, printer issues, internet use and setting, network/email/ telephony password resets, server monitoring, and system backup. In some instances, the NOC Technician will alert triage, resolve client requests, and escalate tickets to higher level resources.

Department Network Operations Center (NOC)
Reports To Director of NOC
Career Path NOC Technician, Level II