Service Desk

In today's always-on world, where down-time equals dollars lost, Atomic Data knows the importance of continuous support. When your employees encounter system-related problems or questions, rest assured that our Minnesota-based Service Desk is standing by at all hours of the day or night to provide expert support and get them back to work. Our experienced Service Desk technicians can remotely support a multitude of hardware and software products using advanced remote management tools like Kaseya and Nagios. When Level I and II support won’t suffice, technicians have a direct and immediate escalation path to engineers with the expertise to solve virtually any technical problem across various platforms including but not limited to Apple, Cisco, Microsoft, VMware, and ShoreTel .

Support - Service desk

Perhaps you’re looking for a more tailored support solution, specifically designed for the needs of your business and products. With Atomic’s Managed Service Desk offering, our technicians will receive custom and continual training to support your products and services. We’ll even implement a toll-free number specifically for your customers. By outsourcing your technical support department to Atomic Data, you’ll avoid the substantial setup and operating expenses involved with planning, implementing, and maintaining your own internal support team.

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Network Operations Center

Power outages, denial of service attacks, natural disaster, and general hardware failure are unavoidable facts of life. With Atomic Data’s Minnesota based Network Operations Center constantly monitoring your network, our efficient and customizable response to these events will save you money and lost productivity. By utilizing industry leading tools such as Zenoss, OpsView, Nagios, Solarwinds, Kaseya, and Rancid, we can rapidly identify issues with your infrastructure and begin restoration before your business is brought to its knees.

Support - Network Operations Center