Your problem is our problem

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Was your DSL line dropped?  Is your branch office down?  Can’t send or receive email? To answer these questions you may have to pay a network consultant hundreds of dollars to simply diagnose the problem, much less getting the problem fixed. For a low monthly rate, we’ll monitor your critical traffic with live 24 x 7 service for real-time detection of issues.

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Anticipate, prevent and fix issues before they become a major problem

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Web-based access to monitor your network from anywhere

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Quick response time ensures your business will keep running even when a crisis does arise

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Microsoft and UNIX server monitoring

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Monitoring of switches, routers and firewalls

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Data Center Monitoring

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Surveillance Monitoring

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IP Surveillance camera system

 


You also get our highly trained and experienced engineers monitoring your network 24 x 7 in our Network Operations Center (NOC). Our 24 x 7 x 365, Minnesota-based NOC is a call, email, or client portal ticket away at any time, day or night. With our dedicated team of level I and II technicians, your issue will be treated with an unrivaled sense of ownership and personal attention. In the event of a critical or highly technical issue, our technicians have a direct escalation path to Cisco, Microsoft, VMware, NetApp, and Shoretel (to name a few) certified level II and III engineers.

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All technicians are trained to support our products and will also assist with your internal and 3rd party applications and solutions

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Rapid response times and direct escalation path to industry certified engineers to limit losses incurred from downtime

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Familiarity and understanding of your environment means more efficient support

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Continuous access to our client portal ticketing system

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Client portal tickets are initiated or escalated within 15 minutes of receipt

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All calls answered by a live, Minnesota based technician

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24 x 7 x 365 Network Operations Center monitoring of select devices and services to identify issues as they occur

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Utilizes state of the industry monitoring solutions including Zenoss, OpsView, Nagios, Solarwinds, RANCID, and Kaseya