Was your DSL line dropped? Is your branch office down? Can’t send or receive email? To answer these questions you may have to pay a network consultant hundreds of dollars to simply diagnose the problem, much less getting the problem fixed. For a low monthly rate, we’ll monitor your critical traffic with 24 x 7 service for real-time detection of issues.
Anticipate, prevent and fix issues before they become a major problem
Web-based access to monitor your network from anywhere
Quick response time ensures your business will keep running even when a crisis does arise
Microsoft and UNIX server monitoring
Monitoring of switches, routers and firewalls
Data Center Monitoring
Surveillance Monitoring
IP Surveillance camera system
You also get our highly trained and experienced engineers monitoring your network 24 x 7 in our Network Operations Center (NOC). Our 24 x 7 x 365, Minnesota based NOC is a call, email, or client portal ticket away at any time, day or night. With our dedicated team of level I and II technicians, your issue will be treated with an unrivaled sense of ownership and personal attention. In the event of a critical or highly technical issue, our technicians have a direct escalation path to Cisco, Microsoft, VMWare, NetApp, and Shoretel (to name a few) certified level II and III engineers.
All technicians are trained to support our products and will also assist with your internal and 3rd party applications and solutions
Rapid response times and direct escalation path to industry certified engineers to limit losses incurred from downtime
Familiarity and understanding of your environment means more efficient support
Continuous access to our client portal ticketing system
Client portal tickets are initiated or escalated within 15 minutes of receipt
All calls answered by a live, Minnesota based technician
24 x 7 x 365 Network Operations Center monitoring of select devices and services to identify issues as they occur
Utilizes state of the industry monitoring solutions including OpsView, Nagios, Solarwinds, Rancid, and Kaseya