Job Summary

The Infrastructure Engineer is responsible for the operation, implementation, and maintenance of an existing service provider network. Duties will include network capacity planning and implementing ongoing network architecture improvements in a data center environment. Infrastructure Engineers work on a team performing both new customer activations, customer network architecture design and integration. This individual will have a strong ability to translate business requirements into technical requirements and anticipate end-to-end network infrastructure needs. Engineers work internally and externally with IT support team(s) and/or partners as part of an IT networking consultancy with client. This individual must possess high level knowledge in Cisco networking, Windows and Unix server administration, storage area networks and virtualization technologies. The Infrastructure Engineer level II serves as a support level for troubleshooting networking issues escalated from the Atomic Data NOC and other infrastructure engineers.

Essential Duties and Responsibilities

·       Back up network data

·       Configure security settings or access permissions for groups or individuals

·       Analyze and report network security breaches or attempted breaches

·       Identify the causes of networking problems, using diagnostic testing software and equipment

·       Document network support activities

·       Configure wide area network (WAN) or local area network (LAN) routers or related equipment

·       Install network software, including security or firewall software

·       Troubleshoot network or connectivity problems for users or user groups

·       Provide telephone support related to networking or connectivity issues

·       Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure enough availability or speed, to identify network problems, or for disaster recovery purposes

·       Analyze network data to determine network usage, disk space availability, or server function

·       Perform routine maintenance or standard repairs to networking components or equipment

·       Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment

·       Install new hardware or software systems or components, ensuring integration with existing network systems

·       Test hardware using standard diagnostic testing equipment and procedures

·       Install or repair network cables, including fiber optic cables

·       Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification

·       Create or update technical documentation for network installations or changes to existing installations

·       Train users in procedures related to network applications software or related systems

·       Test repaired items to ensure proper operation

·       Install and configure wireless networking equipment

·       Maintain logs of network activity

·       Document help desk requests and resolutions

·       Research hardware or software products to meet technical networking or security needs

·       Create or revise user instructions, procedures, or manuals

·       Run monthly network reports

·       Serve as an escalation point for troubleshooting of complex networking related issues in a service provider environment

·       Design, configure, and install custom infrastructure solutions for Data Center customers

·       Operate and optimize existing Cisco networks with customer locations and the internet

·       Configure custom security policies in existing Cisco ASA series firewalls to support customer VPNs and protect customer servers, in both stand alone and shared environments

·       Configure MPLS services in existing MPLS backbone to interconnect customer locations with Data Center resources

·       Configure customer facing network ports on existing Cisco network including: T1, Multilink PPP T1, T3, Metro Ethernet, Ethernet; provide onsite support for testing and day one go-live

·       Provide internal level 2 support of EIGRP and BGP routing

·       Provide internal level 2 support of layer 2 switching

·       Provide advanced technical direction and leadership to other network administrators/engineers through the planning and implementation processes

·       Ensures availability for rotating on call schedule

·       Attends to obligations and supports other company initiatives as directed


·       Bachelor's degree or equivalent combination of education and experience in Engineering, Mathematics, or Computer Science

·       CCNP certification or higher knowledge

·       Advanced knowledge with 5+ years’ experience in a high-performance infrastructure engineering environment with direct support and network services engineering responsibilities

·       Hands-on experience with the following: Cisco firewalls, switches, and routers

·       Knowledge of Low Voltage wiring standards preferred

·       Proven experience with service provider protocols such as BGP, EIGRP, and MLPS

·       24x7 operations experience required

Our Culture

With Atomic Data's service-centered approach to business, we are only as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We’re a team of smart, dedicated, hard-working men and women that take pride in exceeding our client’s expectations at every turn.

We may work hard, but we love to play hard too. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including, fully stocked kitchens, health and dental coverage, 401(k) plan, cell-phone and Internet stipends, workout facilities, paid vacation and competitive salaries. In addition, we greatly value an inclusive workplace and foster continued professional growth and development in this area.

Integrity is the key to our success. We do what we say.              

Infrastructure Engineering
Reports To: 
Director of Infrastructure Engineering
Career Path: 
Infrastructure Engineer Level III