Darkness looms overhead. They sky is covered by grey, boiling clouds. The wind blows in gusts strong enough to give you pause—to shore your footing.
The Service Desk is a loud, caffeine-fueled space. The phones ring often. Large monitors cover the walls, detailing open tickets and systems being monitored.
Employees are bringing more and more personal phones and tablets in the workplace, and usually under the IT department's radar.
There's a lot of confusion these days when it comes to the cloud. Public? Private? Hybrid?