You’ve already spent thousands of dollars to develop your product or service and to get it into the hands of your users. Instead of trying to create your own internal support center and spending huge sums on infrastructure, training, and monitoring to support those users, consider utilizing Atomic Data’s managed Service Desk and Network Operations Center.
Since encounters with customer service are often a users only interaction with the brand beyond initial purchase, Atomic Data understands the importance of a skilled and knowledgeable staff that can maintain and even build upon your brand equity. With customized training, our Service Desk technicians will support your products with the same efficiency and effectiveness that we support our own products with. Our technicians will even answer calls with your company name or custom greeting. Available 24 x 7 x 365, you can rest assured that you will be taken care of by a local Minnesota technician no matter the time.
Your servers and business applications never sleep...So why should we? Our 24 x 7 x 365, Minnesota based Network Operations Center (NOC) is a call, email, or client portal ticket away at any time, day or night. With our dedicated team of level I and II technicians, your issue will be treated with an unrivaled sense of ownership and personal attention. In the event of a critical or highly technical issue, our technicians have a direct escalation path to Cisco, Microsoft, VMware, NetApp, and ShoreTel (to name a few) certified level II and III engineers. Limit your losses with the rapid response times and direct escalation path to industry certified engineers that know your infrastructure.