Managed VOIP Solutions

• Managed Cisco VoIP
• Premises Cisco VoIP
• Premises ShoreTel VoIP
• Multi-location Specialty Practice
• Skinny Platform syncs with Eventis, our telecommunication partner
• Streamlined voice, data, voicemail and wireless on same network
• Check voicemail and forward messages from any internet connection
• Integrates with existing desktop applications such as calendar, e-mail, customer relationship management (CRM), supply chain and ERP programs
• Continuous support from our Technical Assistance Center (TAC)

• Contact Center services extend customer service capabilities across your entire organization, giving your business a more integrated and collaborative approach to customer satisfaction

Managed Cisco VoIP

With our managed Cisco VoIP services, your company can begin taking advantage of all the benefits of an enterprise VoIP solution right away and enjoy a low cost of ownership. For a monthly fee and no up-front costs, we provide equipment, software, installation, management and monitoring of your IP-enabled phone system, and all of your data is protected in our data center.

• Business-class calling features like direct dial, 4-digit dialing and conferencing  across multiple office locations without the need to purchase onsite PBXs
• Individual portal access with speed dialing, single digit reach, call manager and scheduling
• Dynamic T1 or DSL that integrates voice (local and long distance), data and high-speed Internet access over a single connection
• Cisco LAN switches at the customer site to ensure performance
• Unified messaging for retrieval of voicemail messages via email and faxes through the desktop, using one service and inbox
• Secure access to messaging, contacts, calendar, files and preferences from any Internet-connected computer
• Continuous support of your company’s VoIP business needs and no need for dedicated I/T resources and/or expertise internally
• Ongoing software and equipment upgrades included
• Integrated solution so you can continue to leverage your existing technology
• Flexibility during peak volume and periods of low activity
• Protection of your data and business continuity in the event of loss or disaster

Premises VoIP Cisco Solutions

Our Premises VoIP is an attractive solution if your company is seeking the benefits of a VoIP solution but still needs to maintain control of the system at a granular level. Purchase and own your solution, but let us take care of the planning and deployment, with the option of keeping the software and equipment at your company’s site or at our data center where it is fully protected from loss.

• Set your own timetable for upgrades
• Customize your configuration and administrative functions as much as you like
• Internal resources install new lines and extensions as needed
• Ideal for large enterprises seeking highly-customizable, flexible solutions

Multi-Location Specialty Practice

Does your business have a need for the granular control that an on-premises VoIP solution provides, but in a dedicated environment? Our Multi-Location Specialty Practice offers flexibility and cost-efficiency for businesses in multiple locations. Choose from dedicated, colocated Cisco or ShoreTel solutions.

• MPLS compatible, secure, superior call quality over a VPN
• Route a private MPLS system to allow multiple locations to use direct dial, 4 digit reach and conferencing features without dialing long distance
• Can be used over a wide variety of telecommunications vendors and circuits (Qwest, XO Communications, Time Warner Telcom, Integra, AT & T, Sprint/UUNET and Inventis Telecom/Hickory Tech)

TAC

Concerned about incidents that might affect your critical business operations? You can rest assured that our Technical Assistance Center offers personalized attention and continuous support for our products so you can get back to business as quickly as possible. Normal hours of operation are 8 a.m. to 5 p.m. CST, Monday through Friday. Critical problems that occur outside of these hours will be directed to our 24×7 After Hours service.

• Access to a highly-skilled team of engineers who understand your environment and all of the effects an incident might have
• Fast response times to quickly diagnose and resolve critical issues
• Leave messages for non-emergency, after-hours calls and receive a response the next business day
• 99% of TAC and After Hours calls are answered by a live specialist