Managed 24/7 Helpdesk

When users—employees, customers, or partners—run into hardware, software, or network problems, they need answers now, and “now” can come any time, day or night. If you can’t be there to take those calls, Atomic can, with experienced support representatives fully trained on your systems. The center uses the most advanced monitoring tools available—OpsView, Kaseya, SolarWinds, and others—to keep networks at peak performance.

Atomic’s Helpdesk services include:

• Atomic Network Operations Center
• Atomic Helpdesk
• Managed TAC

Atomic Network Operations Center (NOC)

Atomic can actively monitor your network 24/7 so that, when and if problems occur, we’ll know about it and take action to keep your network, and your business, running at full capacity. Agent-base monitoring can be custom configured to fit your operations and to report service alarms and actions. A dedicated server monitors external services, and Atomic Monitoring Endpoint Security identifies and resolves virus attacks.

Atomic Helpdesk

Your people can only be as effective as the systems that support them, so when they have system-related problems or questions, they need answers. That’s what Atomic’s 24/7 help desk delivers, with technical expertise and system-specific knowledge of your hardware, software, services, and configurations. The helpdesk supports all of our products and services. Whether your operations are local or international, you will reach reps who know your installations and applications and are equipped to help with any problem.

Managed TAC

Atomic can provide helpdesk services to your customers, across the nation or around the world. Our support staff is trained to support your products, and your customers have their own dedicated toll-free number to call for help. Our trained technicians will triage and resolve problems, and escalate according to rules you establish.