Senior LAN Engineers must be able to configure, support, and maintain high-level infrastructure in a Data Center environment related to Microsoft Server architectures. Solves complex technical issues involving the performance and status of desktop, software resources, and in particular, performs initial diagnostics and resolves the majority of user's operational problems during the first contact.
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Atomic Data Senior System Engineers provide a final escalation point for internal and customer deployed application environments. The Atomic Data managed application platform relies on the Senior Systems Engineer to provide an interface to the customer’s development teams, to provide a systems focus when designing application architectures, and to tune/optimize deployed applications from a systems perspectives. This requires an individual with proven experience with;
Department Systems Engineering
Reports To Director of Systems Engineering
Career Path Director of Systems Engineering
The Atomic NOC team plays a critical role in maintaining client satisfaction and resilient network operations. NOC technicians maintain a constant awareness of Atomic and customer infrastructure in data centers around the world to guarantee the best service delivery
Department NOC
Reports To Director of Service Desk & NOC
Career Path NOC Technician - Level II
Service Desk team members are responsible for providing resolutions to external and internal customers through expert problem identification, analysis, and appropriate troubleshooting. Team members receive trouble tickets via email, ticketing system, or telephone, and are responsive and effective in creating tickets, resolving tickets and/or coordinating escalation for resolution. Team members have the ability to communicate effectively with both technical staff and end users; by providing exceptional client service skills.
Department Service Desk
Reports To Director of Service Desk & NOC
Career Path Service Desk - Level II, LAN Engineering - Level I